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“Continued Excellence”

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DoubleTree by Hilton Hotel Portland - Tigard
Ranked #2 of 9 Hotels in Tigard
Certificate of Excellence
Reviewed November 9, 2013

I have stayed at this Phoenix Inn numerous times over the past 3 years and have never been disappointed. The rooms are large, clean, each having a small refrig, micro wave and coffee maker. The staff is always friendly and helpful and willing to help. I have allergies to feathers/down and the staff (at all hours) has replaced my bed pillows and comforter with hypo allergic alternatives. Breakfast has a small but adequate selection and the breakfast bar and eating area are spotless.

The Phoenix Inn is close to a large mall, restaurants, the freeway and many area attractions. A good hotel for a reasonable price.

Room Tip: The rooms in the upper area seem to be newer and quieter.
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  • Stayed: October 2013, traveled with friends
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1  Thank CharWoodburn_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this reviewResponded December 10, 2013

Thank you so much for your kind review! We’re so glad you continue to have a wonderful experience at our hotel. We’re happy that you have enjoyed our breakfast. We always strive to make your stay as great as it can be, so please let us know if there are any other breakfast items you would like us to include. We hope we continue to meet and exceed your expectations. Thanks again for your kind words!

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375 - 381 of 476 reviews

Reviewed October 12, 2013 via mobile

This place is a little dated, it smells a little musty also, but it's a great deal if you need something close to Intel. It's not really close to much else, but there's a good restaurant bar right down the street with in walking distance.

  • Stayed: October 2013
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Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this reviewResponded December 10, 2013

Thank you for your review! We love having our Intel guests stay with us. We recently added new carpeting in our guest rooms, so hopefully you will soon find even more things to love about our hotel! Thank you again for your kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

The rooms were clean modern and comfortable. I was most impressed by the breakfast. It had waffles, pancakes, biscuits and gravy, canned fruit, bagels, toast, etc. The only thing that was missing was yogurt and some fresh fruit. I would stay here again. I paid $72/night for a king suite and got this deal on hotwire.

Stayed: October 2013, traveled as a couple
Thank Tara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

I like to think I leave fair reviews and don't consider myself a snobby person. However, I do expect a certain standard with a hotel room and this place failed basic tenants of cleanliness, aesthetics, and service.

The first thing you'll notice about this hotel when you enter the lobby is a disgusting, flowery smell that TRIES to cover up a very apparent smoke odor. The mix of the two is absolutely nauseating. A hotel should have a non-smell in my opinion, because so many people are sensitive to strong smells...good, bad or indifferent. If your hotel is clean, there should be no reason for trying to mask the actual smell.

Also, the lobby sort gives you the inside scoop on what the actual rooms are going to look like. It lacked a clean and up to date look.

When we entered the elevator, the smell of smoke and flowers was even stronger than the lobby. At that point, I wondered if I could even handle staying in this hotel. People must literally be smoking on the elevator...it was that strong.

Our room was on the third floor and when the elevator doors opened it was very apparent that people smoke in the hallways. There is no way to cover that smell and I'm appalled that people would have the audacity to smoke in a hotel. The flowery smell continued and was downright disgusting!

Upon entering our room, it was very large, dark, and uninviting. It is in SERIOUS need of updating. The decor is nothing short of crazy! Nothing matched. The best way to describe it is southwest decor meets the 90's. The sink area is part of the actual room (tacky!), all the wood trim and furniture must be from the 90's, the furniture had several dings and dents, there was a gross looking leather couch that was worn, a huge, round, ugly mirror, and a soffit that comes over the bar area. The wallpaper is worn and dated and the light above the sink area is a boxed, fluorescent. The lighting in the room was horrible, even though they had several, ugly lamps.

The food was just okay. They had canned peaches out for fruit, dried up eggs, sausage, waffles, toast, off brand yogurt and Seattle's Best coffee.

Pros:

- Pretty good front desk service
- The coffee
- The rooms are very large
- The carpet in the room actually looked okay
- The bathroom where the toilet and the tub were looked sort of updated
- You can ask for a courtyard view, but will still be facing the wall of another hotel
- The bed was comfortable

Cons:

See all above.

I would rather stay in a new, Motel 6 with few amenities than a hotel like this. We stayed for three nights and avoided hanging out in the hotel...it just felt depressing. It is need of major updating, but more importantly you NEED to rid this hotel of the smoke smell and establish policies and cameras that will penalize people that would break the rules. The smoke smell absolutely ruins your hotel! It is clear that whoever manages this hotel doesn't care about it's patrons and just ignores what is so apparent.

Room Tip: Ask for a courtyard view
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  • Stayed: October 2013, traveled as a couple
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1  Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

We stayed here for 8 nights (Sept. 4 - 12, 2013) and thought it was a good place.
You can call Toll Free: (800) 624-6884 for reservations.
We hope to stay here again when we are in the Portland area.

The beds are very comfortable with lots of small bed pillows. They also provide one long round pillow across the bed.

We were told by one of he employees that they were going to start the conversion to a Double Tree Hotel that week. The location is 2 blocks off the SW Greenburg Road exit of Hwy 217.

They serve a nice little hot breakfast in the morning, 7-10 am. Jacob does a great job keeping the tables and counter clean for the guests. He also presents a friendly attitude which, added to a cheerful beginning of the day for us. They also have the USA Newspaper available for free at the front desk.

In the afternoon, they have some fresh cookies on the front desk and coffee available on a table across the way. The front desk staff are friendly and very helpful. There is a computer available in the front lobby area, if you need to check on something or print your Boarding Pass.

They have Wi-Fi in the hotel, so you can work from your room. They also have Free HBO.
The location is within walking distance of the large Washington Square shopping center and Mall. They do have a shuttle bus that can take you over to the Mall.

We did have to ask for additional bath towels and asked them to refill the soap dispenser in the bath. They don't have bar soap provided in the bath. If you need some, ask for some at the front desk. They are very "GREEN" minded in Portland.

A/C Units are under the window, you can control the fan speed (2 speeds) and temp.
They do have an indoor pool and spa.

Rates a Return: Absolutely!
Discounts: If you stay 7 nights.

Room Tip: I don't think you can get a bad room location but, the even number rooms face the courtyard in B...
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  • Stayed: September 2013, traveled as a couple
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2  Thank Engineer_Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

I have stayed in quite a few Phoenix Inns, I will never stay in this one again. It was decent, I'm glad I was there alone rather than with my family. The hallways smelled strongly of some sort of air freshener or potpourri, it smelled as though they were covering something up, the non-smoking room smelled like an ashtray. I will say the rooms were clean and the bed was cozy.

  • Stayed: July 2013, traveled solo
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Thank MrsJBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

I travel a lot and so have inevitably stayed in hotels that have switched over to non-smoking. However, I've never encountered anything this bad. We signed an agreement that we would not smoke and agreed to pay a $150 fine if we did. So imagine our surprise when we opened the door to the room and were blown back by the smoke smell. The desk staff told us, "Huh. Someone else must have smoked in that room at some point." Clearly, no effort was made to change out carpeting, draperies and wallpaper. In fact, my eyes are burning. Never again, will we stay here or any Phoenix Inn.

  • Stayed: August 2013, traveled with family
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Thank Oshanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Portland - Tigard

Address: 9575 SW Locust Street, Tigard, OR 97223-6677 (Formerly Phoenix Inn Suites Tigard)
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tigard
Price Range: $129 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Portland - Tigard 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more   less 
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Also Known As:
Phoenix Inn Suites Tigard Hotel Tigard
Phoenix Hotel Tigard

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