Within 15min of arriving, we found old food in fridge, toilet overflowed, phone was not hooked up, used hand towel found in between bed and night stand. Front counter clerk seemed not to care. We were given a different room which wasn't much better, but at least no one's nasty used towel left behind. I requested a rollaway for my extra adult when I reserved the room, then was informed they do not allow them for that room after I arrived. My children had to sleep on the nasty floor which smelled. I had to call the gm the next week because there was no one available for me to speak to during my stay. He was kind and apologized, asked me to try again and offered to send me a gift certificate. I told him I never have business in Portland but agreed reluctantly. I was there only for my daughters prom which she was late to due to the room issues. I still have not received anything. That was at least two weeks ago. I really just would have liked my money back.
- Official Description (provided by the hotel):
- Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more less
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- Also Known As:
- Phoenix Inn Suites Tigard Hotel Tigard
- Phoenix Hotel Tigard