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“Front desk staff superb.” 5 of 5 bubbles
Review of Embassy Suites by Hilton Portland Washington Square

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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
“Front desk staff superb.”
5 of 5 bubbles Reviewed March 25, 2014

Stayed four nights at this hotel. Wil @ Joe at the front desk really know what customer service is! They both made my stay enjoyable and wanting to return soon. The location of this hotel is central to all the amenities in the area.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank shopper82108812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 27, 2014
Dear Shopper82108812,

First, permit me to inquire about your screen name. May I safely assume that 82108812 is the quantity of nice things you have to say about Wil and Joe at our reception desk? I hope so!

On behalf of everyone here at Embassy Suites, thank you for your kind review and feedback. Your praise means the world to us and, of course, Wil and Joe will be ecstatic to see their names so enthusiastically mentioned.

We're excited to welcome you back and look forward to your next visit! Safe travels and warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,132 reviews from our community

Traveler rating
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    35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Richmond, Canada
1 review
4 of 5 bubbles Reviewed March 24, 2014

This hotel is right next to the mall and it is great value for the price! I would definitely recommend for family vacation. However it is a bit noisy considering there are many kids around the building.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Weeky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 27, 2014
Dear Weekly L,

Thank you for your thoughtful review. You're absolutely right about the quantity of families with children visiting the hotel. We're right in the middle of a very busy spring break season and Washington Square is a regional magnet for families with terrific attractions and, of course, exceptional shopping.

For what it's worth, our typical weekday business travel profile will soon be restored and the swimming pool will see a lot less midweek activity in another week. We appreciate your business and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

I was in Portland for some business. The Embassy suites was close to where I was headed. I have stayed in plenty of their properties and I am always pleased. They have always been able to deliver a constistant quality product at a reasobale price and this one was no different.

Check was friendly and efficient. The room was the true two room suite they are famous for. I did not make it to the cocktail hour but breakfast was good. So many of these holtels offer such a bogus breakfast with fake eggs, make your own waffles and some kind of by-product bacon. Not this place breakfast was great.

Facilities included a nice work out area and indoor pool for the kids.

Overall a very nice stay that I would recommend

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jwilliamsen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 25, 2014
Thank you very much jwilliamsen1, for your thoughtful review. We appreciate business travelers taking time to share their experiences at our property. It is rewarding for us to hear that you often stay with Embassy Suites. Hopefully you can make some of the Manager's Receptions in the future. Please have safe travels!
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Netanya, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 16, 2014

I was quite impressed with customer service - very friendly staff. Suites were clean, breakfast and evening complimentary service of snack and drinks were unique. Location is also very good - Washingtom Square mall was just walking distance

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ajai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 18, 2014
Hello Ajai S. We here at the Embassy Suites Portland - Washington Square are delighted to be informed of your recent stay here. You have given us great satisfaction to read such a wonderful review. It sounds like you enjoyed the three pillars of any Embassy Suites stay: the breakfast, evening reception and our friendly staff.

We would be happy to have you stay with us again. Please feel free to take advantage of our hotel shuttle as well. We deliver patrons to the mall regularly.

Thank you again for your amazing review!
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portland oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 15, 2014

Great place. I went to stay when my home was under construction. Staff and other patrons were wonderfully friendly. Free drinks free food .they have a pool that I did not use, so I do not know about that. But my experience was really good. I would recommend

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sherrihouse e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 18, 2014
Hello sherrihouse e. Thank you for writing a great review. We are extremely happy to hear that your displacement from home was as painless as possible. It was our pleasure to have you with us during that time.

We are excited to hear about how our staff was friendly. It is also wonderful to hear how our patrons were as well.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, United States
2 reviews
4 of 5 bubbles Reviewed March 14, 2014

While Embassy Suites is usually a great place to stay, do not accept a corner Suite unless you are by yourself. The living area was so small that the door hit the chair when you opened the door. The TV couldn't even face the couch. Definately not a room to stay in if you actually plan on stayin IN the room.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 22, 2014
Dear Victoria P,

We really appreicate your review and advice to other travelers. I'm very sorry that the suite we assigned to you was a disappointment. As you can imagine, we aspire to have every guest be delighted with their suite and we clearly failed to provide the ideal accommodations for you.

We have many different suite configurations here and I promise you that, on your next visit, I will personally take the time to look at 2 or 3 suites with you and together we'll select the best one for your needs.

Thank you again and please come back soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutherlin, United States
1 review
4 of 5 bubbles Reviewed March 12, 2014

We were there for our sons wedding and having a place to relax was very nice. We will be looking to stay at another Embassy Suites when we travel again. There was plenty of room and very clean. I would recommend this hotel to friends and family.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 17, 2014
Hello Carolyn H,

Thank you for taking the time to review the Embassy Suites on TripAdvisor. I am so happy that the Washington Square location was able to meet your travel needs.

As it was a busy week-end for you and your family, the celebration of your son's wedding as the focus, I am glad that we could offer you the comfort needed to unwind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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