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“Excellent Customer service”

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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Netanya, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Customer service”
Reviewed March 16, 2014

I was quite impressed with customer service - very friendly staff. Suites were clean, breakfast and evening complimentary service of snack and drinks were unique. Location is also very good - Washingtom Square mall was just walking distance

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ajai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 18, 2014
Hello Ajai S. We here at the Embassy Suites Portland - Washington Square are delighted to be informed of your recent stay here. You have given us great satisfaction to read such a wonderful review. It sounds like you enjoyed the three pillars of any Embassy Suites stay: the breakfast, evening reception and our friendly staff.

We would be happy to have you stay with us again. Please feel free to take advantage of our hotel shuttle as well. We deliver patrons to the mall regularly.

Thank you again for your amazing review!
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1,191 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
portland oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2014

Great place. I went to stay when my home was under construction. Staff and other patrons were wonderfully friendly. Free drinks free food .they have a pool that I did not use, so I do not know about that. But my experience was really good. I would recommend

  • Stayed March 2014
    • Value
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    • Rooms
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Helpful?
Thank sherrihouse e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 18, 2014
Hello sherrihouse e. Thank you for writing a great review. We are extremely happy to hear that your displacement from home was as painless as possible. It was our pleasure to have you with us during that time.

We are excited to hear about how our staff was friendly. It is also wonderful to hear how our patrons were as well.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.
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Tacoma, United States
2 reviews
Reviewed March 14, 2014

While Embassy Suites is usually a great place to stay, do not accept a corner Suite unless you are by yourself. The living area was so small that the door hit the chair when you opened the door. The TV couldn't even face the couch. Definately not a room to stay in if you actually plan on stayin IN the room.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 22, 2014
Dear Victoria P,

We really appreicate your review and advice to other travelers. I'm very sorry that the suite we assigned to you was a disappointment. As you can imagine, we aspire to have every guest be delighted with their suite and we clearly failed to provide the ideal accommodations for you.

We have many different suite configurations here and I promise you that, on your next visit, I will personally take the time to look at 2 or 3 suites with you and together we'll select the best one for your needs.

Thank you again and please come back soon,
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Sutherlin, United States
1 review
Reviewed March 12, 2014

We were there for our sons wedding and having a place to relax was very nice. We will be looking to stay at another Embassy Suites when we travel again. There was plenty of room and very clean. I would recommend this hotel to friends and family.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 17, 2014
Hello Carolyn H,

Thank you for taking the time to review the Embassy Suites on TripAdvisor. I am so happy that the Washington Square location was able to meet your travel needs.

As it was a busy week-end for you and your family, the celebration of your son's wedding as the focus, I am glad that we could offer you the comfort needed to unwind.
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Tigard, Oregon
Level Contributor
2 reviews
Reviewed March 10, 2014

I stay here on business 2 times per year and have other friends and family stay here when they come to visit, because I live close by. It is very convenient to the freeway, Shopping mall and restaurants. Great place.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank wonderful108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 12, 2014
Dear wonderful108,

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to write a phenomenal review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

For your bi-annual business stays, we would like to recommend one of our conference suites. It has a third room with a conference table and extra bathroom. Perfect for holding a meeting.

Thank you, and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

Hotel is in need of a remodel. Noisy elevator all night long. Ask for a room as far away as possible. Problems with fire alarm system going off. Make sure to ask if your room is one of the pet rooms. Very strong odor had to move. Staff is wonderful. Breakfast is good.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 4, 2014
Dear Heather S,

Thank you very much for completing our survey and review request following your visit last week. While we're certainly embarrassed and upset over your experience and lost rest, our team is grateful for your feedback and communication.

You are incredibly kind to acknowledge our terrific team in spite of the difficulties experienced during your visit. We are committed to correcting each of the deficiencies you've encountered and welcoming you back for an excellent experience this week.

Thank you for your continued business and honest feedback,
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Yakima Valley, Washington
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 2, 2014

We stayed at the Embassy Suites at washington square during an extremeley busy weekend. I don't think they had a room left! Service was exceptional and it seemed all staffing was on top of their game with such a large crowd of people filling the hotel. Breakfast was great, staff was happy to help all the time. Definately a well managed hotel, thanks for the great stay!!

Room Tip: Choose the North Tower if you don't mind alittle extra walking it's definately a quiet spot...
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank AR22340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, March 4, 2014
Dear AR22340,

What a terrific review! I cannot express how much our team enjoys receiving feedback like yours. Thank you very much!

Your "Suite Tip" regarding our North Tower accommodations is excellent and the TripAdvisor community will benefit from your insight. While our atrium is vibrant and beautiful, many guests enjoy the relative quiet of the North Tower suites.

Thanks again! We look forward to your next visit,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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