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“Buyer BEWARE!!!!” 1 of 5 bubbles
Review of Embassy Suites by Hilton Portland Washington Square

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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Buyer BEWARE!!!!”
1 of 5 bubbles Reviewed February 7, 2014

Reserved a room at this hotel with a group for a basketball tournament. My child was unable to attend due to injury. Called the hotel 8 days in advance to cancel the room. Was told that this particular room, as we had a "group rate" (which turned out to be more than the posted rate!), there was a 21-day cancellation policy. And not just for one night of the reservation, but all 3 nights. Highway robbery. BUYER BEWARE.

Room Tip: DO not stay here.
See more room tips
  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Oregon, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed February 5, 2014

Not great. Poor quality of service from category-5 hotel. Maintenance staff not doing good job. No change of bed lines for a week, until complained. Electrical shocks from elevator buttons.Room heaters don't work at all.

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Antariksh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dalles, Oregon
2 reviews
5 of 5 bubbles Reviewed February 5, 2014

I come to the Beaverton area frequently for business and try to always stay at the Embassey Suites. They have a very caring staff and the breakfast chefs are wonderful. They know me by name when I return for a stay and always ask how my husband is if he isn't traveling with me. Great place, beds are comfortable too. Close to shopping.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Charla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MusicTraveler2
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed February 5, 2014

First, as my review title states, I will be back to this Embassy Suites. I'm mainly writing this to give a heads up to fellow travelers and hope hotel management reads it. I've been staying here for years, but this last trip there were some disturbing trends. First, the pros:

Walking distance to lots of shopping, great restaurant (Stock Pot) right down the street
Quiet rooms, particularly for a busy area
Convenient to lots of south Portland area business
Spacious rooms, even for an Embassy Suites
Friendly and helpful staff

Unfortunately, the first thing I noticed on this trip as I got into the elevator was the absolutely filthy control panel. It was so filthy I didn't want to touch it, and in the middle of flu season too. I did see someone cleaning another elevator, hopefully they hit the one I was in next, but it looked like it hadn't been cleaned in months.
Checked into my room and grabbed a glass for water and immediately it felt gritty. I held it up to the light and it was a mass of fingerprints and dried.....stuff. It was obvious a maid had not even tried to wipe it off or made a mistake and grabbed a dirty glass and put it out instead. Really put me off on the room though.
The breakfast is poor; greasy and unappetizing. I stay in lots of Embassy Suites, and this one is bad even by the relatively inexpensive standards most of them have. Soggy fruit, greasy hot breakfast, it just isn't very good.

I will return because the pros outweigh the cons, but this hotel needs some attention to detail.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MusicTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

We have stayed at this Embassy Suites close to ten times. Obviously, we like it. The fact that the suites have two rooms makes this ideal for families, but it is also nice to have the extra space even for couples. The hotel is located next to Washington Square Shopping Mall, so you can shop or eat there. The hotel's breakfast is included in the price and is very good. Egg dishes are cooked to order. There are potatoes, bacon, sausage, pancakes, muffins, fruit, cereal, etc. also available along with coffee, tea and juice. The quality of the food is good. Sometimes, the wait in line can be long, but the employees are working hard to keep things moving.

The complementary night reception from 5:30 p.m. until 7:30 p.m. is very nice as well. There are snacks and drinks: wine, beer, mixed drinks, soft drinks, etc.

Parking can be an issue, particularly when there is a convention or event. There are convention and events often, particularly on weekends.

There is a small indoor pool, which smaller children love. The hotel has added a small, but adequate, gym for the dedicated or ambitious. I never made it in there, but the weights looked appropriately heavy.

Our stay cost a little more than $100.00 per night, which when you include breakfast and reception for two, is a bargain.

Of course, Oregon has a hotel tax, but it also has a suite tax. The Oregon legislature is working hard to make your dollars into tax dollars. But to be fair, the total tax is not nearly as bad as Washington State or California.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Seala_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

I really like this trend I am seeing, where a good full breakfast AND an evening happy hour with free snacks and drinks is the standard. This hotel is in on that trend too, and has nice spacious rooms and a very nice layout. Nice pool and hottub area too.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrt77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Dalles
1 review
4 of 5 bubbles Reviewed January 13, 2014

we had a very nice stay employees were very helpful and the rooms were very nice to the hotel was very quiet there is a restaurant was reasonable price and the pool looked very clean we didn't use the weight room or anything like that

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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