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“Embassy Suites - Portland” 4 of 5 bubbles
Review of Embassy Suites by Hilton Portland Washington Square

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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Seattle, United States
2 reviews
“Embassy Suites - Portland”
4 of 5 bubbles Reviewed November 25, 2013

Very comfortable, clean and the complimentary breakfast is exceptional. This hotel is close to shoppng at Washingt Square Mall and other stores like NOrdstrom Rack, TJ Maxx and Target. Staff are friendly and helpful

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,132 reviews from our community

Traveler rating
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    35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed November 17, 2013

There is no way that we would ever recommend this place to ANYONE! Outdated everything, breakfast was TERRIBLE, and the parking was a JOKE! Even the employee uniforms made one feel bad for the workers. It felt like time missed this place. As for the room, The BATHTUB was not inviting at all, it had cracks in it that have been resealed with sealant that was the wrong color (tub was white / they used grey). The furniture fell out of "Happy day's" and had us looking for the Cunninghams or Fonzie! Listen, just do yourself a FAVOR and go else where. You'll be glad you did. As for the other travelers that rated this place MUCH HIGHER… they may have been thinking of the other Embassy Suites in other cities.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Michaelbush6417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wil L, Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, November 22, 2013
Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future. We are currently planning to make many updates to the property and hope you consider staying with us again in the future.

Best Regards,
Jina Ellison
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Washington
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 14, 2013

We go to portland once a year and always choose this hotel its 15 mins away from the city its right by lots of shopping the rooms are spacious clean but needs to be updated the pool area is great they keep the water nice and warm for the kids

Stayed November 2013, traveled with family
Helpful?
1 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 12, 2013

Nice hotel room and sitting area... the bed was very comfortable and the sitting area was very spacious. The breakfast buffet was very delicious. Nice location with Target and other shops within walking distance of the hotel. I would definitely stay here again.

Room Tip: Ask for a room away from the main elevators as they are quieter. We read this on other reviews and...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michelle0722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 10, 2013

Sometime during the night, the water heater failed, and I turned on the shower monday morning, only to find the hot tap delivering the same icy cold water as the cold tap. Maybe this was due to poor maintenance, or maybe it was just a case of "stuff happens". Understand that there was nothing the staff could due to instantly remedy the problem. But at the very least, I would expect the hotel to provide compensation for their failure to deliver a minimum level of service (I don't consider hot water to be an "option"). So far, there's been no adjustment. We'll see how corporate handles it.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Geoffrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, United States
1 review
5 of 5 bubbles Reviewed November 6, 2013

Right when we show up, we find out that we have been upgraded out of the blue! Also when we go up to our room there is apple cider and chocolate covered strawberries already in there! People were very friendly and accommodating! We would definitely stay there again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Alexandria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prineville, United States
1 review
4 of 5 bubbles Reviewed November 6, 2013

Great location, friendly service the bed was very comfortable and the room was nicely done and roomy. The morning free breakfast was a plus and had a good selection of items.would stay here again and reccomend it to others.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sharalee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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