Stayed here for one night on our way from Utah to Portland. Perfect location close to I-84. The place looks old and used, but the staff was friendly and the room was clean. A bit pricey compared to the standard, but not too bad. Fast and efficient check in and check out. Room service was good. Good sleep quality, no noise from the nearby road or the neighboring rooms.More
1. The fitness center was closed for renovation. How about moving the fitness equipment to another room during the renovation? Or update your website about the renovation. One of the reasons this place was picked was for the fitness center.
2. There was nothing fresh about the fresh fruit cup that came with one of the only three options for breakfast (no substitutions). I am a vegetarian and opted for the biscuit without the gravy and the "fresh" fruit. Canned all the way. Some of it was too hard to even chew.
3. Our room was not cleaned after the first night. The towel bar on the towel rack on the bath tub fell off when we tried to put a towel on it to dry. We left it in the tub and it was still in the tub when we got back.
Not to mention that
Dear Guest,
Thank you for your recent comment regarding your stay with us. I do apologize that the fitness center was closed and wasn’t available for use during your stay. I also want to apologize that you did not get cleaning service after your first stay, and the towel bar issue was not addressed. We have taken corrective action to make sure that the situation does not occur again. I will pass along your concerns about the restaurant to its owners. We do hope to welcome you again.
Thank you,
Heather Baker
General Manager
Not a bad place for the price. Mrs. Clean needs to come in and give this place a good scrubbing and paint job even if you don't want to spend the money for a remodel! If you remodel then I realize we'd loose the great price you offer. Big decision. We had a king size be with a larger room which was nice. Older outdated everything but since we got in so late we just needed a good bed with clean sheets an they answered our call. It was a quiet place on a Thursday night but could definitely hear people in the hall. Security doors would not lock at the end of the hall. They definitely need to change all their doors as our bathroom door wouldn't shut all the way and even our room door wouldn't shut unless you pulled hard. The morning hot breakfast was great and the price was right . FREE! :) My husband ordered hash browns to add to his breakfast for just a couple dollars. Would we stay here again? Yes. Only for the beds, breakfast, and location! They could still use a good cleaning job as during breakfast we saw a light fixture that was loaded with cobwebs and dead bugs! :( yuk!
Dear Lynn G,
Thank you for commenting on your recent stay and for being a valued Shilo guest. We look forward to your next stay with us.
Sincerely,
H. Baker-General Manager
The room was non-descript. The shower faucet was faulty, very little bathroom amenities (soap, lotion) and the carpet smelled. The ice machine was out of order (the sign looked permanent). Breakfast left little choice (3) with no substitutes. Wouldn't go back.
Dear Benjamin L,
Thank you for your comments on your recent stay. I do apologize that your accommodations did not meet standards. While we do have ice machines that are out of order for the moment we are currently working on getting them fixed. Please contact me at 541-298-5502 so that I can identify the room you stayed in so that we may address the issues with the shower head in that room.
Thank you,
Heather Baker
General Manager
The rooms were ok the food was good. My complaint is I left a charger for my iPhone in the room and I called them the next day while on a trip, and gave the person that answered the phone my phone number as well as my wife's number ,and was told I would be called back and no call I guess they don't care that I left my charger in the room.
Dear Cathleen S,
Thank you for your comment on your stay. I apologize that we did not get make contact with you after your initial call in regards to your lost and found item. Please contact me at 541-298-5502, so that I may personally assist you in matter.
Thank you,
Heather Baker
General Manager
Just off the interstate near the Dam, this place has very large bedroom with a kitchenette, large vanity and shower/bath. Free wireless and breakfast included. The facilities were clean and comfortable and although next to the highway, we didn't fell the road noise interfered with our quiet enjoyment. It reminded me of the sound of waves breaking when I stay at a seaside resort. The only area that I noticed could use a touch-up was the bathtub but for the money I found it quite acceptable.
Dear Guest,
I am so glad that you enjoyed your stay with us here in The Dalles. We look forward to welcoming you again.
Thank you,
Heather Baker
General manager
