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“Some room for improvement” 3 of 5 bubbles
Review of Shilo Inn & Suites - The Dalles

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Shilo Inn & Suites - The Dalles
Ranked #8 of 9 Hotels in The Dalles
Clackamas, OR
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Some room for improvement”
3 of 5 bubbles Reviewed May 8, 2012

Made our reservation for two nights & was given a confirmation #. About a week later I needed to change the reservation, and when I called the hotel they had no record of my reservation and the confirmation # I was given belonged to another person who had checked out already. Luckily the GM I was talking to that day worked her magic & found us the room we needed. Kudos to Heather! The girl at the front desk when we checked in had zero personality and the check in process seemed to take forever; even after calling & being told our room would be ready by noon, we had to wait over an hour. We were told our room didn't have a patio or a view, which it did, making us think the girl at the front desk didn't know much about the property. Pool wasn't open yet and the hot tub was broken which we weren't told about & was a disappointment. Free breakfast choices were OK, but the listed fresh fruit cup was actually some kind of funky canned stuff. Would we stay there again? Doubtful.

Room Tip: Most rooms have a view of the river, but you should specify if you want a view or not. Confirm your...
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  • Stayed May 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - The Dalles, responded to this review, May 10, 2012
Dear Janet B.

Thank you for taking the time to tell us about your stay here at The Dalles Shilo Inns. I am extremely sorry that your experience was not up to the Shilo Standards and I have addressed the situation with my staff to avoid any further occurrences of this happening. We hope that you would consider giving Shilo Inns another chance as we can certainly do better in providing you with a positive experience.

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
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    61
    71
    41
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Post Falls
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 2, 2012

This hotel was very 80's from the pink formica counters in the lobby, the mirrored pillars on the way to the restaurant, and the border wallpaper in the room with the old TV that had to "warm-up". At least they had updated the carpet in the room. Could have gotten a much better room at another hotel for the price, but it did include free breakfast which we try to get with any of our hotel stays. The breakfast was great, you have a limited choice but they make it fresh for you! Dont think we will stay there again but if we do atleast we will know what to expect.

  • Stayed April 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NWfam-o-3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - The Dalles, responded to this review, May 10, 2012
Dear NWfam-o-3,

Thank you for taking the time to let us know of your recent visit to The Dalles Shilo Inns. We appreciate your comments and have made note of your concerns as we continually make improvements. We do hope that the next time you are in the area that you give us another chance to accommodate your needs.

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moses Lake, Washington
Level Contributor
124 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed April 25, 2012

This is my 2nd stay at this Shilo Inn and I hope to return again and again. The room, although not new, was very clean, the bathroom immaculate and the front desk very helpful, friendly and just plain nice.. We had some time to walk down to the edge of the Colombia River and felt like we were getting away from the cares of the city..

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - The Dalles, responded to this review, April 27, 2012
Dear SandyMom62

Thank you for taking the time to comment on your stay with us here at The Dalles Shilo Inns. We appreciate your kind comments of the hotel and our staff. We are so glad that you had a wonderful time here in The Dalles and look forward to welcoming you again in the future.

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Washington
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 13, 2012

We heard that buildings A & B had been recently remodeled, and got a room in building A. It was very clean, and quiet.

The included hot breakfast, was so-so, but did fill us up.

Room Tip: Apparently buildings C & D are not remodeled, and may have been smoking rooms a while back even...
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  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - The Dalles, responded to this review, April 16, 2012
We are happy to hear you enjoyed your stay with us at Shilo Inn Suites The Dalles. Thank you for sharing your positive comments; we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
3 of 5 bubbles Reviewed March 5, 2012

Not a lot of choices in this town with several average places to stay. This motel has a beautiful central court yard pool with a view of the dam, wonderful when the spillways are open.Rooms on this side are slightly larger and have a deck or patio.. The rooms are average in quality and amenities, but always clean.Best to avoid buildings C and D as some of those rooms are less than par. The real gem here is the people who man the desk. I have stayed here 9 times over the last 7 months and every time they are welcoming, friendly, helpful and just plain nice. Pleasant to find a friendly face after a day of work.

Room Tip: Ask for building A or B, stay in a courtyard room if you have some time to enjoy the pleasant view a...
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  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bluedogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Shilo Inn & Suites - The Dalles, responded to this review, March 7, 2012
Dear Bluedogg,

Thank you for taking the time to tell us about your stay with us here at The Dalles Shilo Inn, I am glad to hear that you enjoyed your stay. I will make sure to pass on your comments to our staff. We look forward to welcoming you back soon.

Thank you
Heather Baker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed December 11, 2011

Not sure it was a queen bed and it was super aoft. Smelled like our non smoking has been smoked in. Lots of light coming in aroun the door made it hard to sleep. Not interested in a repeat

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Marnicity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these The Dalles hotels

Seattle, Washington
Level Contributor
83 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 bubbles Reviewed October 10, 2011

As we were checking in some guy in the bar was making barfing noises and the girls at the front desk thought it was funny. They were more interested in talking to him and each other than they were in checking us in. The rooms are dated although ours was very clean. The resturant is dated and has an odd menu. I'm not sure many people in Oregon eat alligator.

We just needed a clean place to stay for one night and it was OK for that, but I wouldn't book a longer stay.

  • Stayed October 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MilesToGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shilo Inn & Suites - The Dalles

Property: Shilo Inn & Suites - The Dalles
Address: 3223 Bret Clodfelter Way, The Dalles, OR 97058-9718
Location: United States > Oregon > The Dalles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 9 Hotels in The Dalles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn & Suites - The Dalles 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Shilo Inn The Dalles Hotel The Dalles
The Dalles Shilo Inn

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