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“What a surprise”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
Santa Clarita, California
Level Contributor
228 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“What a surprise”
Reviewed November 4, 2013

This was by far the best hotel of our two week trip to No. Calif and Oregon. The rooms were large, clean and the most comfortable bed we have been in. Better than home! The front desk was very accommodating to give us two rooms next to each other and one had to be handicap accessible. Upon arrival we were told we got a cookie from their bakery at no charge. We had three different kinds and all very good.

They have an indoor swimming pool in a separate building which we could not take advantage of. Also they ave a dining room for brekfast with a real cook. You can order eggs, omletts, sausage and bacon and it is brought to you! They also have all the other breakfast items that Best Western is known for.

We have family in Suthelin, so will defiantly be back.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XK140NUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 24, 2013
I am so glad that you enjoyed your stay with us! Hopefully next time you come to see us, you will be able to make use of our sparkling clean indoor pool and Jacuzzi. I am glad that you got to enjoy the full Cooked-to-Order breakfast that we offer for our guests! Please come see us again! We will be sure to keep those fresh cookies coming. Thank you for writing this review for us. I sure hope we get another chance to serve you in the future.
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664 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Turkish first
  • Any
English first
Ashland, United States
1 review
Reviewed October 28, 2013

Stayed here after an evening ducks home game, very nice place and the staff were very helpful. The motel has easy access on and off freeway and provides easy travel to either the Oregon Coast or North Umqua River and Crater Lake.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 2, 2013
I am glad you got to stay with us after enjoying the Duck game! We are a good alternative to staying in Eugene during game day hustle and bustle. It is nice to hear that you were comfortable here! Please come see us again next time you go to cheer on the Ducks!
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Kirkland
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 28, 2013

A very comfortable stay for us at Hartford Lodge overall. But, what was especially noted was the friendliness of the staff and the personal touches. I felt as if this was truly a "family" business; they cared. Our room had personal touches; the housecleaning staff expressed a creative welcome. The check-in and check-out staff, extremely genuine. The bakery and café, bar none provided the best BW breakfast, with the friendliest hostess and cook. I would definitely stay here again if I were driving the I-5 corridor. I don't say that often. For me, "a hotel is a hotel."

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeKirkland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 2, 2013
Thank you for the kind words regarding our hotel staff! We all do our best to make sure our guests are as comfortable with us as they are in their own homes. Reviews such as yours let us know that we are doing well in meeting this goal! I sure hope that you get another chance to stay with us next time you are traveling through our area. Sergio will be happy to whip up another great omelet for you in our café, and we will keep those fresh cookies coming!
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Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 26, 2013 via mobile

We stayed at the Hartford Lodge as a stopping point on our way to California. The room was very comfortable and modern. Very clean...they even disinfect and wrap the remote controls, which I appreciate. Included in the price is a breakfast, complete with cooked to order eggs, sausage, potatoes, and waffles. Simple yet very tasty. We will stay here again the next time we are driving through,

Stayed September 2013
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 24, 2013
Thank you for writing this review on our behalf! It is always great to know when we have given our guests the comfortable and relaxing stay that we know they deserve. I am glad that you enjoyed your breakfast! Our Café staff work very hard in there making sure that they are serving our guests only the best! We know how important a scrumptious and quick breakfast is before you hit the road for another day of traveling. I hope that we get another chance to serve you in the future. Thanks again! Safe travels!
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A TripAdvisor Member
Reviewed October 24, 2013

Very Enjoyable stay. Found staff to be very courteous and helpful. Will definitely plan a return trip to this hotel on next trip home from California. Excellent location right off I-5 making it easy to find and easy to return to Highway in the mornig. They have a Bakery and a Cafe in the hotel which I found to be excellent.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 2, 2013
I am glad that you found us to be an easy stop off of I5. We are close enough to the freeway for convenient access, yet far enough away that our guests don’t have to listen to the road noise all night. I’m also happy to hear that you got to enjoy the fresh baked cookies when you checked in and the great full breakfast before you left! Come back our way on your way home, we will keep those great cookies coming!
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White City, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2013

This was a clean hotel in a quiet but very convenient location. The room was large and well appointed and the bed was very comfortable. The treat of a made to order breakfast (included with the stay) prepared right there while you wait made the stay real special.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, November 2, 2013
I’m glad that you had the opportunity to stay with us and that you were comfortable in our new pillowtop mattresses. It is nice to hear that you enjoyed your cooked-to-order breakfast! We like to send our guests off with a good hearty breakfast each morning. Please come see us again next time you are traveling through Sutherlin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Level Contributor
137 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 21, 2013

Two men arguing in the middle of the night prompted a phone call to the Front Desk who called the police. Their brawl escalated into broken glass, yelling at each other, physical fighting between the men and we feared guns would soon be drawn with bullets flying. The next morning hotel management didn't seem particularly concerned about the unruly and noisy disruption. OUR PERSONAL SAFETY IS IMPORTANT -- NEXT TIME WE WILL STAY ELSEWHERE.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frequent_traveler290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, October 25, 2013
I am very sorry that there was a disturbance the night that you stayed with us. This is not at all typical for our hotel. Please know that our Front Desk Agent did her best to quiet the gentleman down before she decided to call the police. I understand that even one minute of an outburst like his would have been enough to keep you from getting the rest you deserve as our guest, and this situation did take us close to 15 minutes to resolve.

Please rest assured though that there was no broken glass, nor was there a physical brawl between two individuals. The gentleman who caused the scene was not sober, nor was he a registered guest of ours. He wanted us to issue him a key to the room he was staying in, but since he was not registered in the room, we were unable to issue him a key. We called the police because we were not able to quiet him down on our own.

I tried to explained the situation completely the next morning and answer all of our guests’ questions as they arose. I am sorry if I did not get a chance to speak with you before you checked out. I really hope that you will consider giving us another chance to offer you the comfortable and relaxing stay that you deserve and that we are accustomed to providing for our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hartford Lodge

Property: Best Western Plus Hartford Lodge
Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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