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“Excellent and gorgeous hotel!!”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 8, 2013

Our car broke down on the freeway and had to be towed so at midnight I arrived at the hotel with four kids in tow and they found a room right away for us. They gave each of the kids homemade cookies and told them that even though we got in so late to feel free to use the indoor hottub and pool after such a long ordeal. After the pool we all took a shower and I could fit all of us into the shower at once! Within minutes of lying down the kids were fast asleep on the most comfortable hotel beds we have ever had! We would highly recommend for anyone to stay here!!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this reviewResponded August 20, 2013

I am sorry to hear about the circumstances that brought you to our hotel, but it is nice to hear that we were able to give you an enjoyable experience! The indoor pool is great for letting the kids burn off steam and get ready for bed, so I’m glad that you were able to make use of it! I hope that we get to see you again next time you are passing through Sutherlin, Oregon. Hopefully next time it can be a scheduled stop so that you and the kids can look forward to spending the evening with us. Thanks again!

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584 - 590 of 732 reviews

Reviewed August 6, 2013

Our room was clean and adequate. Little vanity in room quite nice. Bathroom good with windows that opened. Bathroom fan did not work. A/C not adequate. Room had windows that opened so ok in April. Noisy upstairs neighbours and unit doors noisy. We did sleep good. WiFi good and good working desk and chair. Best part was breakfast, specially prepared for you if that's what you wanted. Eating area big and sunny. The in house bakery was not stocked while we were there so don't know if it was good or not.

Room Tip: Choose a second floor location if you want less noise from other guests.
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  • Stayed: April 2013, traveled as a couple
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Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this reviewResponded August 20, 2013

Thank you for writing this review for us. The bakery is open every day from 3pm until midnight. We are happy to provide each of our guests with a complimentary cookie each evening. Next time you stay with us, be sure to stop by after dinner to get your dessert! I am sorry that your upstairs neighbors disrupted your peaceful evening. We have someone here at the Front Desk 24 hours each day, so I hope you were able to call us so that we could ask the guests above you to settle down a bit. I hope that you will stop by to see us again soon so that we can have another chance to give you a great hotel experience!

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Reviewed August 2, 2013

This Best Western was a real surprise. Spacious clean rooms, friendly staff, pool, spa, exercise facility and the free breakfast included cooked to order eggs and pancakes! The internet price was a great deal.

  • Stayed: August 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Jb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this reviewResponded August 20, 2013

I’m glad that you found us to be of great value! We try to make sure that each of our guests needs are taken care of so that everyone can relax and enjoy a carefree stay with us. Thank you for writing this review. It always makes our day to know that we have created a comfortable and enjoyable experience for our guests. We look forward to getting another chance to serve you again in the future. Safe travels!

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Reviewed July 30, 2013

While driving north to Seattle we were ready to stop for the night and tried to get a room at the Best Western in Roseburg. OR. They were full and recommended we try the next one up the road in Sutherlin. We're so glad we did! The Best Western in Sutherlin was a delightful surprise. Very inviting and clean! The staff were genuinely friendly, helpful, and professional. We enjoyed a very quiet night's sleep and a hearty breakfast, This is a gem of a place! Definitely one of the nicest Best Westerns we've stayed in, and well worth the extra 15- 20 minutes of driving beyond Roseburg.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed July 29, 2013

This was a wonderful hotel stay, would highly recommend it. We ( there were 12 of us ) had come for a wedding and all had a great time. Every one was friendly, the rooms were spotless, the breakfast that was offered was excellent and the beds were so comfortable it was hard to leave them. The rooms supplied every thing we needed. I'm one of those people who really admire artfully decorated hotel rooms, and I'm talking about beautifully folded towels, wash clothes etc. All in all, a lovely time was had by the lot of us. Thanks, Kristi Fahsholz

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

My wife picked this Best Western hotel mostly based on travel time from home, about a day's drive. We looked at google street view and thought the location looked a little funky - behind a McDonald's and off what looked like a freeway feeder road. We had moderate expectations: a quiet room with a clean bed. We were quite happily surprised with what we got.

Our room price was a bargain $108 for a one-night stay. That bought us an absolutely immaculate room, clean in every way. Even the remote came in a little pouch and had been sanitized! The room was quiet, well-equipped with a large TV, DVD player, microwave, refrigerator and in-room coffee maker. We have paid $149-175 for a similar room at other hotels in this class, and some haven't been this clean and well-maintained.

Adding extra value was a breakfast buffet with DIY waffles or toast, in addition to a chef preparing cooked-to-order egg dishes with potatoes and sausage sides. Oh, there are also hot biscuits with gravy. But wait there's more! We each got a choice of cookie on check-in.

We didn't use it, but there was an indoor pool on-premises that also looked clean and well-maintained.

All the staff at the Hartford where cheerful and attentive to our needs.

A pleasant stay, good value - recommended.

Room Tip: Room upstairs are numbered 2xx, downstairs 1xx. If you have mobility problems, you will probably wan...
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  • Stayed: July 2013, traveled with friends
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Thank bob94523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this reviewResponded July 24, 2013

Thank you very much for writing us such a beautiful review! I am so happy to hear that we were able to exceed your expectations. We pride ourselves on providing each guest with the absolute best hotel experience we can offer. I am glad to hear how pleased you were with your room and breakfast! We try our hardest to make sure our guests are as comfortable with us as they are in their own homes. I sure hope that we get to see you again next time you are traveling through our area. We will have more of those fresh cookies waiting for you when you get here!

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Reviewed July 23, 2013

Best Western Plus seems to be a newer "upped" version of the brand, and we're liking it! The rooms were well appointed and very clean. Beds were super comfortable, allowing for a refreshing night's sleep. Staff was attentive and pleasant. Was able to do laundry here, in the building that houses their swimming pool. Only downer was that there was only one washing machine and one dryer, so had to take twice as long doing 2 loads. BUT...that is small potatoes when looking at the bigger picture! Breakfast was nice, and they cooked our eggs to order; who else does that, and includes it for free?

  • Stayed: July 2013, traveled with family
    • Value
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    • Cleanliness
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Thank canoebiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this reviewResponded July 24, 2013

Thanks for writing us this lovely review! I’m so glad that you were able to enjoy yourself while staying with us. It’s nice to hear that you were able to have our great cooked-to-order breakfast. Sergio does a fantastic job cooking up everyone’s omelets to perfection. We look forward to having another chance to serve you again next time you are in our area of Southern Oregon. And don’t forget to indulge in our baked goods upon checkin! We are happy to provide each of our guests with one complimentary fresh baked cookie. We hope to see you again soon!

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Additional Information about Best Western Plus Hartford Lodge

Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range: $115 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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