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“Gave Best Western a 2nd chance, Excellent stay, Excellent service, Excellent breakfast, Excellent value!”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
2 reviews
“Gave Best Western a 2nd chance, Excellent stay, Excellent service, Excellent breakfast, Excellent value!”
Reviewed September 21, 2012

I stayed at a Best Western in Moses Lake, Wa and never wanted to see another Best Western again. We were traveling through Sutherlin, OR, and had no choice but to stay here. I was pleasantly surprised. The rooms were extremely clean, and smelled clean, the service from every employee was amazing, the included breakfast was delicious,and we had a great place to workout. I will definitely stay there again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephliske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 27, 2012
Thank you for letting us know that we’ve helped to redeem your loyalty to the Best Western brand! I am glad to hear that you enjoyed your breakfast as well as our fitness room. We try our hardest each and every day to create the best hotel experience we possibly can for each of our guests. I hope you will have just as great of an experience with the next Best Western you stay at as you did with us and that you will come see us again next time you are traveling through our area. Thanks again!
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683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
washington state
Level 6 Contributor
198 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed September 19, 2012

This place is well run by an owner who treats her staff right---it shows. We pulled in later and were treated like special guests. The breakfast is hot and ample and the staff is cheerful and kind. We couldn't say enough nice about the place. The room was quiet and clean even though it was near the freeway. It was the perfect jumping off point for Crater Lake--recommended for value and quality.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4oystercatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 27, 2012
Thank you for choosing to stay with us, we truly appreciate your business and kind review! I am glad that you were pleasantly surprised by the quiet atmosphere. We are conveniently located off of I5, but thankfully we don’t hear any of the traffic noise. It is nice to hear that you noticed how happy our staff is and that our owners treat us right because they truly do. The best way to a successful business is through an appreciated crew who is proud of what they do each and every day. We look forward to getting another chance to serve you next time you are traveling through Sutherlin, Oregon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level 4 Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 17, 2012

Was searching for a hotel in the Roseburg, Oregon area and came across this hotel in Sutherlin about 10 min north. Decided to reserve a room here based on some previous reviews. This place was the best discovery. It is a litte off Highway 5 and there is nothing really around it, so its very quiet. It was easy to reserve the room online and we were not disappointed when we checked in. The front office staff was very friendly and informative and offered us cookies from the cafe. We got a King Bed Room which was very spacious and immaculate! The bed was very comfortable, the pillows were smaller and not overstuffed. They had little immenities in the room which added to the stay. They offer a full order breakfast in the morning which is really nice. The best thing about the hotel is the cost. Definitely got alot more for the money than at most hotels in the area. We will definately be staying here on our future driving trips up to Seattle!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 19, 2012
I am glad to hear that you found us to be a great alternative to staying in the city of Roseburg. We are just a short drive north and are easy to see from I5. It is also nice to hear that the room’s extra amenities helped to make your stay comfortable and enjoyable. Thank you for the kind words regarding our full breakfast! We want to make sure everyone leaves our hotel with a great meal to start off the day. We look forward to seeing you again next time you head up north, and we’ll be sure to offer you more of our cookies!
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Modesto, California
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2012

Though the immediate surrounding area may not rate a *PLUS*, this lodge most definitely does. We almost wished we were able to stay longer. What delightful staff all around. Make sure to take advantage of their wonderful breakfast. The serving staff are fantastic and you can opt to dine out on their patio. We did not book in advance and took a chance just pulling off of I-5 at 4 P.M. our first day up in OR. We were warmly greeted as if personal relatives and even given a couple of delicious warm fresh baked cookies. This site goes the extra mile to ensure your comforts in every way. We got a king room which was quite like being at home it was so comfortable and spacious. Even though we aren't pool folks anymore we always check them out wherever we go. A peek at pools or guest laundry facilities at motels tell folks a great deal about their site and staff, and both pool and guest laundry were immaculate, just like our room AND the entire site. We were also quite impressed with their rates for a *PLUS*. When heading north out of CA we will make sure to stop in here again - for a longer visit next time.

Room Tip: Though a pet friendly non-smoking motel, they do have rooms for us more sensitive folks who are alle...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank modestotravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 14, 2012
Thanks for writing such a lovely review of our hotel! It always makes us feel so special when we learn that we have helped to make a guest feel as comfortable here with us as they do in their own homes. I am also very happy to hear that you were able to thoroughly enjoy our full cooked-to-order breakfast. Sergio, Val, and Crystal make every effort to ensure our guests’ enjoy themselves while dining in our Café. I am eagerly awaiting your next visit to Sutherlin so that we can have another chance to provide you with a superior experience here at the BEST WESTERN PLUS Hartford Lodge. We will definitely have those fresh cookies awaiting your arrival as well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level 6 Contributor
339 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed September 3, 2012

Our room was very clean, and the staff was friendly. The shower had great water pressure, which was much needed after a day of fishing on the Umpqua River. The onsite laundry was also very convenient. Breakfast is included. Service at breakfast was very good, and the food was average. Overall, this hotel exceeded my expectations for a Best Western.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cemckeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 14, 2012
Thank you for your kind review! I’m glad that you were able to be comfortable and well rested after a long day of fishing. I’m also happy to hear that you enjoyed your cooked-to-order omelet in our Café. We like knowing that all of our guests leave here satisfied with a great breakfast! Next time you are in the area enjoying our beautiful Umpqua River, please stop by! We’ll have fresh baked cookies waiting just for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverton, Oregon
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 30, 2012

We recently stayed 2 nights at this hotel and it was awsome! We had a pet friendly room that was spotless. The beds were extremely comfortable as well as the pillows. The staff at check in and the breakfast service were over the top! Although we didn`t use the pool, people we talked to said it was very clean and nice and warm. Located close to the freeway. Overall, a great place to stay. We will most certainly go back again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpjg24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 14, 2012
Thank you for your compliments on the cleanliness of our guest rooms! I’m not sure if you noticed when you checked in, but there is a plaque behind the front desk that states: “We can assure you that you are about to experience the cleanest hotel room you have ever stayed in, guaranteed.” It makes us feel great to know that you were more than comfortable in your room. I’m also glad to hear that you loved our breakfast staff as well as the front desk staff at check in. We will definitely look forward to seeing you again in the future. Hopefully next time you will be able to make use of our sparkling clean indoor pool and Jacuzzi. Thanks again!
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Marysville, Washington
2 reviews
Reviewed August 27, 2012

My husband and I were traveling to Sutherlin, OR to visit with some friends. We were so pleased with our accommodations. The room was extremely clean, and my husband was particularly pleased with the clean remotes. The bed was very comfortable. Loved the breakfast and the service was exceptional. My husband left his insulin in the refrigerator, and with one phone call the staff had his insulin wrapped up and taken to the post office immediately. We will definitely stay here again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, September 14, 2012
Thank you for your lovely review! I remember the insulin that was left behind, and I am very glad that it made it to you promptly. We try our hardest to make every part of our guests’ stays memorable, right down to lost and found items making their way back home as soon as possible. I am glad that you enjoyed your breakfast with us and hope that we get another chance to see you again next time you are in Sutherlin, Oregon. We’ll be sure to provide you with cookies at check-in!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hartford Lodge

Property: Best Western Plus Hartford Lodge
Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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