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“Wonderful hotel! Absolutely stay here.”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 7, 2012

We were so impressed with this hotel. All the previous reviews are right on. I'm a bit of a germ phonic and this hotel was extremely clean! Even the TV remotes had been sanitized! The bed was one of the most comfortable beds we've ever slept in at hotels, in fact it was almost as comfortable as our memory foam mattress at home. The shower was wonderful, great pressure, high enough for a very tall person, and very even temperature. There is an extra vanity outside of the bathroom with very good lighting that made getting ready at the same time as your partner so much easier. Staff was very friendly, immediately offering advise for dinner establishments. We went to Pedotti's Italian and it was excellent! The free breakfast in the morning had lots to choose from with waffles, biscuits and gravy, and made to order eggs, omelets, bacon, sausage, and pancakes... while you watch. The coffee was excellent also with real half and half in a pitcher (not just little pour packets). All in all a very nice stay on our way up to Washington State. This Best Western has really thought of everything to make a very comfortable stay!

  • Stayed: June 2012
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2  Thank KidsRGrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded June 12, 2012

Thank you so much for taking the time to write your review! I'm under an allergy attack right now, but your review made me feel so much better!

We have a plaque on our wall at the front desk that says, "We can assure you that you are about to experience the cleanest hotel room that you have ever stayed in, guaranteed." Well, we are delighted to know that we have met that for you! We love that you loved the room, our cooked-to-order breakfast, and our incredibly helpful staff!

It is validating to us when a guest lets us know when we are hitting the mark, and for that we thank you kindly! Hopefully, if we get to see you again, we can hit another bull's eye for you!

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697 - 703 of 756 reviews

Reviewed April 29, 2012

We arrived early at the Best Western in Sutherlin for a funeral service. Mary Xi greeted me and arranged immediately for our room to be made available for us. She then offered cookies to make us feel at home. She provided information about all the eating establishments in the area, of which there turned out to be quite a few. Our room was wonderfully comfortable, and there were plenty of towels and toilet paper for the three of us.
The floowing morning, we were greeted by Mary Xi and provided with tickets for breakfast. As we reached the cafe, we were greeted by a most charming gentleman who waited on us hand and foot. He brought fresly brewed coffe and cream to our table as we decided what we wanted. The individually made omlets were delicious and made to perfection.
This is probably the best Best Western I have stayed at and I have stayed at many. We even received a follow up e-mail from them after filling in a survey card.
Our stay was very short but the impression made by the staff of this Best Western in Sutherlin will remain with us for a very long time.

Room Tip: All of the rooms were quiet and comfortable with great A/C.
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  • Stayed: April 2012, traveled with family
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2  Thank JudyStacia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Shannon and Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded May 10, 2012

Wow! Thank you for this lovely review! We are so glad that we were able to make you feel at home while you were staying with us and ecstatic that we made such a lasting impression!

Sergio and Maria, our Cafe staff, will be very happy to hear that you thoroughly enjoyed their cooked-to-order breakfast. They do a wonderful job each and every morning! Your compliments to Mary will definitely be passed on to her. We all strive to make each guest feel welcomed and at home while here with us, and she will be delighted to hear that she was able to accomplish that for you!

We are absolutely thrilled to know that we may very well be the best BEST WESTERN PLUS that you have stayed at. We hope to be just as exceptional the next time we see you in the Sutherlin, Oregon area!

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Reviewed April 21, 2012

April 15, 2012 - We were given baked cookies upon arrival. The staff were very friendly and welcoming. They make fresh cookies right on site. What a added touch. Troy, the front desk person was awesome. We had been travelling for just about 3 weeks at different hotels, and couldn't believe the exceptional service we received from Troy.
From the indoor pool to the hot breakfast made to order (which is included with your room charge) we felt like we were in a 5 star hotel. As a matter of fact, we did stay in a few 5 star resorts and we couldn't believe the service and the hotel itself.

Room Tip: We had two adjoining rooms because we travelled with a family of 5. The total including tax was aro...
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  • Stayed: April 2012, traveled with family
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Thank vickylagos4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk) at Best Western Plus Hartford Lodge, responded to this reviewResponded May 4, 2012

Thank you for your glowing review! We loved hearing that you found us on par with 5 star hotels and that you loved our cooked-to-order breakfast, delicious fresh baked cookies and indoor heated pool and jacuzzi.

I, personally, was delighted to hear that you found my service exceptional. It's what we strive for with every guest and your feedback is a definite confirmation that we are hitting the target we're aiming for! I'm glad I could make your stay one to remember.

Your comments were VERY humbling and made us all VERY happy! We hope to give you an equally terrific experience if you are ever in the Sutherlin, Oregon area again!

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Reviewed April 13, 2012

This Best Western has recently been remodeled. It has a beautiful rustic lodge, pool and jacuzzi. The rooms are spotless and I think it has a better than average breakfast that includes made to order omelets. We were in the area for a funeral and the staff went out of their way to make our stay pleasant and comfortable. They even brought us flowers for the memorial. This is an excellent place to stay!

  • Stayed: March 2012, traveled with family
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Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk) at Best Western Plus Hartford Lodge, responded to this reviewResponded May 4, 2012

Thank you so much for your kind comments regarding your recent stay with us. We were delighted to hear that you loved our spotless rooms and enjoyed our cooked-to-order breakfast.

Even though you were staying with us under unfortunate circumstances, we were very happy to hear that we made you freel comfortable. That's what we try to do with all of our guests: give them a comfortable, home-away-from home experience, no matter what the situation may be.

It was our pleasure to have you stay with us, and we hope to see you again if you are ever in the Sutherlin, Oregon area in the future!

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Reviewed April 3, 2012

We had a very nice stay here. My daughter and granddaughter and I were here to visit family. Close off the freeway and shopping. The staff were all wonderful and informative. The room was gorgeous. We enjoyed the indoor pool and jacuzzi. Great place to stay!

  • Stayed: March 2012, traveled with family
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Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy and Shannon (Front Desk) at Best Western Plus Hartford Lodge, responded to this reviewResponded May 4, 2012

Thank you so much for taking the time out of your day to write this review!

We were absolutely thrilled to hear that you loved the room and found our front desk staff helpful! We were also glad to know that you thoroughly enjoyed the indoor heated pool and jacuzzi. Nothing is more relaxing after a long day's drive! We hope that you were also able to enjoy the included cooked-to-order breakfast in the morning before you checked out!

Thank you again for the kind words and we do hope to see you again in the near future!

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Reviewed March 26, 2012

This hotel is much better than most in Roseburg and just a 10 mile jaunt north of Roseburg. The indoor pool and spa are relaxing. The modern rooms are very nice, comfortable and clean. There are a handful of good resturants nearby, one very good itailian and also a really good Chicken and Pizza house just west of I-5. The staff is excellent and friendly. I highly recommend anyone staying here.

  • Stayed: March 2012, traveled on business
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Thank JeffD915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy & Steve (Front Desk) at Best Western Plus Hartford Lodge, responded to this reviewResponded April 3, 2012

Top Scores across the board! Wow! Thank you for your wonderful comments about your stay with us and that you for taking the time out of your day to do so!

We are thrilled to hear that everything was to your liking from our comfortable and clean rooms to our super relaxing indoor heated pool & hot tub! It was also great to hear that our staff treated you well and you found us exceptional.

We look forward to your return when you are in the area again and we can be as incredible, if not more so, the second time around!

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Reviewed March 5, 2012

We drove from Sacramento and my husband thought this would be a good stop. In future we would probably drive a bit further as we reached the hotel by 3:00 and hubby said we could have easily made it to Eugene.

The room was spotlessly clean and I like the area outside the bathroom where I could do my hair, make-up etc. while hubby cleans up in the washroom. My husband went to use the hot tub and he came back to the room saying that it had a gross slick over the water like someone had gone in with lotion or something. He figured that it would be too late to use by the time he reported it and they cleaned it up etc. He did mention it upon check out the next morning.

Breakfast was okay. Certainly not as exceptional as some of the raves would have you believe. I ordered an omelette with tomatoes thinking that it would be make with fresh tomatoes and it was made with some sort of disgusting stale salsa that totally ruined the taste of the omelette.

I left a book behind in the room and when I called back the next day they had located the book and they will send it back to me and charge me the cost of shipping + a $5.00 administration fee.

It is a decent place to stay but in future we would probably just keep driving. While the price may be reasonable for a small town like Sutherlin I think if we drive just a bit further down the road there is better value to be had.

Room Tip: Get a room and the second floor. You can hear footsteps of the upstairs tenants
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  • Stayed: February 2012, traveled as a couple
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2  Thank vbrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded March 27, 2012

Thank you very much for taking the time out of your day to write a response about your recent stay with us. All feedback, whatever it may be, is what makes us take note of what works and what does not and gives us the opportunity to take the necessary steps to improve upon what may be lacking.

In regards to your experience with breakfast, we were sad to hear that it was less than terrific. The chef’s special Mexican sauce is just an option, and should not have been automatically added to your omelet. We apologize for that. The Mexican sauce is a special family recipe from the chef, and although many of our guests love the extra zest and spice, we know it is not for everyone. From your review, we have now added the sauce as an option on the order form. If we had known that your breakfast was not what you wanted, we would have loved the chance to remake it for you.

Rather than a laid out, continental style breakfast, we have 2 personal café staff there to take care of your every need. What makes our breakfast special is that we offer a Fresh, Cooked-To-Order Menu. With our own personal chef to serve you, we offer a personalized breakfast, customized to your tastes. No other motel around comes even close to offering this.

As for our lost and found policy and $5 fee, in order to make sure that we get your item back to you safely, we take the time out of our day to run to the post office (often off the clock and in our own vehicles) to make sure that your book, wallet, wedding ring, etc, make it to you quickly.
Also, part of the $5 fee is to cover the credit card transaction fees we incur for the shipping.

We want to make sure that every guest has a fantastic experience with us, and if you have an issue when staying here, let us know right away. It is what we are here for and we never want you to think that it is a bother, it never is. We want to resolve your problems right away so that you can have a great night’s sleep, a delicious breakfast, and a safe trip to your destination.

We are happy to hear that you admired the cleanliness of the rooms and you found the price reasonable. If you were ever in the Sutherlin area again, we would love it if you would try us again. We would love a second shot to show you the great value and service that all comes at an affordable price!

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Additional Information about Best Western Plus Hartford Lodge

Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range: $119 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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