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“Excellent stay”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 26, 2012

This hotel is much better than most in Roseburg and just a 10 mile jaunt north of Roseburg. The indoor pool and spa are relaxing. The modern rooms are very nice, comfortable and clean. There are a handful of good resturants nearby, one very good itailian and also a really good Chicken and Pizza house just west of I-5. The staff is excellent and friendly. I highly recommend anyone staying here.

  • Stayed: March 2012, traveled on business
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Thank JeffD915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy & Steve (Front Desk) at Best Western Plus Hartford Lodge, responded to this reviewResponded April 3, 2012

Top Scores across the board! Wow! Thank you for your wonderful comments about your stay with us and that you for taking the time out of your day to do so!

We are thrilled to hear that everything was to your liking from our comfortable and clean rooms to our super relaxing indoor heated pool & hot tub! It was also great to hear that our staff treated you well and you found us exceptional.

We look forward to your return when you are in the area again and we can be as incredible, if not more so, the second time around!

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666 - 672 of 720 reviews

Reviewed March 5, 2012

We drove from Sacramento and my husband thought this would be a good stop. In future we would probably drive a bit further as we reached the hotel by 3:00 and hubby said we could have easily made it to Eugene.

The room was spotlessly clean and I like the area outside the bathroom where I could do my hair, make-up etc. while hubby cleans up in the washroom. My husband went to use the hot tub and he came back to the room saying that it had a gross slick over the water like someone had gone in with lotion or something. He figured that it would be too late to use by the time he reported it and they cleaned it up etc. He did mention it upon check out the next morning.

Breakfast was okay. Certainly not as exceptional as some of the raves would have you believe. I ordered an omelette with tomatoes thinking that it would be make with fresh tomatoes and it was made with some sort of disgusting stale salsa that totally ruined the taste of the omelette.

I left a book behind in the room and when I called back the next day they had located the book and they will send it back to me and charge me the cost of shipping + a $5.00 administration fee.

It is a decent place to stay but in future we would probably just keep driving. While the price may be reasonable for a small town like Sutherlin I think if we drive just a bit further down the road there is better value to be had.

Room Tip: Get a room and the second floor. You can hear footsteps of the upstairs tenants
  • Stayed: February 2012, traveled as a couple
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2  Thank vbrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded March 27, 2012

Thank you very much for taking the time out of your day to write a response about your recent stay with us. All feedback, whatever it may be, is what makes us take note of what works and what does not and gives us the opportunity to take the necessary steps to improve upon what may be lacking.

In regards to your experience with breakfast, we were sad to hear that it was less than terrific. The chef’s special Mexican sauce is just an option, and should not have been automatically added to your omelet. We apologize for that. The Mexican sauce is a special family recipe from the chef, and although many of our guests love the extra zest and spice, we know it is not for everyone. From your review, we have now added the sauce as an option on the order form. If we had known that your breakfast was not what you wanted, we would have loved the chance to remake it for you.

Rather than a laid out, continental style breakfast, we have 2 personal café staff there to take care of your every need. What makes our breakfast special is that we offer a Fresh, Cooked-To-Order Menu. With our own personal chef to serve you, we offer a personalized breakfast, customized to your tastes. No other motel around comes even close to offering this.

As for our lost and found policy and $5 fee, in order to make sure that we get your item back to you safely, we take the time out of our day to run to the post office (often off the clock and in our own vehicles) to make sure that your book, wallet, wedding ring, etc, make it to you quickly.
Also, part of the $5 fee is to cover the credit card transaction fees we incur for the shipping.

We want to make sure that every guest has a fantastic experience with us, and if you have an issue when staying here, let us know right away. It is what we are here for and we never want you to think that it is a bother, it never is. We want to resolve your problems right away so that you can have a great night’s sleep, a delicious breakfast, and a safe trip to your destination.

We are happy to hear that you admired the cleanliness of the rooms and you found the price reasonable. If you were ever in the Sutherlin area again, we would love it if you would try us again. We would love a second shot to show you the great value and service that all comes at an affordable price!

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Reviewed February 23, 2012

We had family traveling with us from Seattle and Vancouver, BC heading to Fontana, CA. for a funeral. This hotel and their staff really lifted our spirits and made sure we had an excellent stay. It started out with Shannon at the front desk, who checked us in and offered us "FREE" cookies to take to our rooms. The rooms were very classy and the beds nice and comfy. The "FREE" breakfast service was awesome, and Maria and Sergio cooked up some great food. We enjoyed our stay so much, on our way back from California, we stopped off to stay overnight again! My brother had called ahead to reserve our rooms. I would highly recommend staying here if you want great service, elegant rooms, great food and really nice people. They were like our angels put in our path to take care and watch over us. Thank you so much to the owners Paul and Naomi and the rest of your staff which includes your neice Mary, your front desk staff Shannon and Troy, Cooks/Chefs Maria and Sergio, and of course Elisa.

Room Tip: Rooms were great, no problems or complaints.
  • Stayed: February 2012, traveled with family
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Thank vivalasvegas2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Steve, Shannon, Stefani, Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded March 5, 2012

We are sorry to hear about your loss. We understand this can be a difficult time so we were happy to hear your stay with us was stress &hassle free.

Thank you so much for your lovely comments regarding your stay with us TO & FROM California! Your comments and praise are what drives us to excel in making every guest’s stay a distinctive experience that they cannot help but share with others. It was an absolute pleasure for everyone on staff to have created a terrific experience for you and your family.

We would love to see you again, hopefully under better circumstances.

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Reviewed February 11, 2012

From the moment we checked in with Shannon, and checked out the next day, our stay was so warm and welcoming. We were treated like family. We met the owners (Paul and Naomi Oh) as well as their niece Mary. Shannon demonstrated her professionalism and accommodated us with all the amenities offered by the hotel which included a variety of home-baked cookies of our choice! =) The rooms were immaculate, with the most comfortable beds and pillows. Extreme care and attention was put into the rooms right down to the towel ducks on the vanity. Elisa took great care and pride in cleaning the rooms.

We had the best sleep in years; firm king size beds with the best pillows. Upon awaking, we decided to take advantage of the complimentary breakfast. We certainly didnt expect to have our own chefs (Sergio and Maria) who were happy to take our orders and ensure that we were happy with the food. They served us omelettes, bacon, sausage, country style potatoes, pancakes..... and took great care of us. The food was excellent. As far as were concerned, and from all of our combined experience in hotels, this was the best breakfast !!!!!

Upon check out the next morning, we were again personally greeted by the owners who wanted to know how our stay was. We assured them we would be back and that we would let others know that they must make a point of staying there. We were sent off with cookies and coffee for the road.

We continued on our trip to California. We left Los Angeles to come back home. Rather than stay at another hotel on way back, we unanimously agreed to wake up at 3:15 AM (believe me, I am NOT a morning person!) to drive over 800 miles (more than 17 hours in the car) back to Sutherlin, OR, in order to stay at our favorite hotel.

Troy greeted us for check in. He demonstrated professionalism and was very friendly and courteous. Again, Mary, along with Paul and Naomi all offered us cookies, pop and water and asked if we needed anything else.

We had another great sleep. We hated to leave...we really felt at home.

As we were bringing our bags to the vehicles, the family came over to wish us a safe trip and thank us for staying with them. We exchanged phone numbers and will keep in touch. We will definitely be back!!! (next time we will plan a getaway there and take advantage of the indoor pool/ hot tub and fitness room)

Room Tip: All the rooms we had were CLEAN, QUIET, COMFORTABLE . The elevator is well placed away from most ro...
  • Stayed: February 2012, traveled with family
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1  Thank Marie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Troy (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded February 28, 2012

Thank you so much for this glowing review! It was an absolute joy to take care of you and your family on your trip to California and it was incredibly flattering to hear that you woke up at 3:15 AM to drive 15 hours to stay with us again before heading home!

We love that your stay was exceptionally enjoyable from check in to check out and your praise for our comfortable beds and full Cooked-to-Order breakfast are fantastic to read.

However, what we really love the most is that you said, “We hated to leave…we really felt at home.” THAT is what we want all of our guests to feel when they stay with us. We want to be your home away from home. And knowing that is how you and your family felt is what really made our day.

We are all very thankful and pleased that you took the time to write us a response and look forward to taking care of you again in the future!

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Reviewed January 28, 2012

We stayed January 24/12. After a long day on the road and driving in horrific weather conditions our stay at the Best Western Plus Hartford Lodge was perfect. Shannon at the front desk was so polite and courteous it was a pleasure dealing with her. We did not have reservations but that was not a problem and the price sure was right especially for what we got which was a lovely room with an extremely comfortable king sized bed. The hotel was spotless, modern and comfy. The fitness room open 24 hours was extremely convenient only a few doors down from our room, small but with modern new equipment at our disposal. The pool and hot tub were wonderful as well, however it would have been nice if the pool would have been open a little earlier in the morning.
Breakfast was included and was more than generous with the fresh omelette bar and friendly staff. I would highly recommend this hotel and look forward to our return trip and stopping overnight.

  • Stayed: January 2012, traveled as a couple
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Thank vonnyline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Stefani (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded February 8, 2012

We are so happy to hear that you enjoyed your stay with us! It makes us feel so special you remembered the name of the Front Desk Clerk. Thank you for noticing our premium beds and the cleanliness of our rooms. Our housekeeping staff takes great pride in standing by our promise to provide our guests with the cleanest room they have ever stayed in.

We will forward your comment regarding the earlier pool hours to the appropriate staff. We feel it is important to consider all recommendations our guests take time to share with us. We look forward to seeing you again the next time you travel through Sutherlin, Oregon!

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Reviewed January 24, 2012

While visiting family in Roseburg we wanted to find a nice place the relax and get away. The front desk staff greeted us like we were old friends. The room was clean, with a vanity outside the bathroom. Didn't have to wait on my husband to finish getting ready in the morning. Breakfast was great, plenty to choose from. All members of the staff were very friendly and helpful. We will return

  • Stayed: January 2012, traveled as a couple
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Thank Asia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Stefani & Shannon (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded February 8, 2012

Thank you for staying with us while you visited your family nearby. Our friendly and helpful staff always enjoys meeting new guests! We are happy to hear how useful the exterior vanity was for you; we try to make each guest room as comfortable as your own home! We are excited to hear you will be staying with us again the next time you are visiting family in the area. There are many local wineries in the area; perhaps next time you may invite relatives for a wine tour!

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Reviewed January 22, 2012

We stayed overnight on a road trip in August 2011, based on reviews here on trip advisor and we were very pleased with our choice. The lodge has a great ambiance. Our room was very clean and spacious, but as has been mentioned when we first entered the room, the smell from what is probably that stuff you spray on fabric surfaces to refresh a room, is overwhelming, having the door and window open for a few minutes took care of the issue though. The staff were all so nice and helpful. The free breakfast was really good! omelets are cooked fresh on the spot according to your choices on a selection sheet they give you. The coffee was really good! lot's of choice from cereals, muffins, bagels etc. to the fresh cooked omelets, potatoes, bacon etc. The shampoo etc. in the room was a very nice high quality, and they had a nice makeup table area with a nice basket containing some nice products and a sewing kit. We ate dinner at a nice little Italian place, Pedotti's, it was really good! I know that if we ever travel in this area again, we will stay here.

  • Stayed: August 2011, traveled as a couple
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Thank laughing_pixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPHartfordLodge_77, Shannon (Front Desk Staff) at Best Western Plus Hartford Lodge, responded to this reviewResponded February 8, 2012

Thank you for letting us know how much you enjoyed your stay with us at the BEST WESTERN PLUS Hartford Lodge. We are glad to hear how useful our online reviews were for you in making your decision of where to stay. We would like to apologize for the lingering scent of our cleaning products, but are glad to hear that it aired out nicely and did not ruin your evening. It is also nice to hear that you noticed and appreciated the little touches in the room and on the vanity. We try to make each guest room as comfortable as home! Thank you for the lovely compliments on our breakfast! We will definitely pass this review on to the appropriate staff. We hope to see you again next time you are in the area!

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Additional Information about Best Western Plus Hartford Lodge

Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range: $120 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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