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“Friendly staff and great value.”

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Motel 6 Sutherlin, OR
Ranked #2 of 2 Hotels in Sutherlin
Reviewed March 3, 2014

We enjoyed our stay. Room was clean and spacious. Staff was very friendly and accommodating. Breakfast was great. Free popcorn in the lobby was awesome! Price was great. We would defiantly recommend this hotel.

  • Stayed: February 2014
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Thank DeAnneMunson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded March 5, 2014

We are glad you had a great stay! Thanks for mentioning our wonderful staff and for recognizing our value.

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186 - 192 of 380 reviews

Reviewed March 3, 2014

i stay at alot of hotel/motels because of my line of work - and this has got to be the worst experience getting a room yet , Get this -i called ahead ,about 7pm to make sure that the hotel had a few things i have to have - i.e. fridge/micro, Because of my diet - i pack all my food with me on the road,, anyway So i ask do the rooms have a fridge/micro ??? i was put on hold for a few minutes while the gal went to look ???? went to look ? she didnt even know if the rooms she,s supposed to renting even had a fridge and microwave oven ? - i should have taken that as an omen - anyway when i get there to check in she tells me thats its $3.00 more for a fridge and micro ?? Huh ?? $3.00 more ?? where did that come from ?? WOW talk about every nickle and dime !!! then when she gives me my keycard , she says " i,ll go get the fridge and microwave" ? HUH ? go get ? its not in the room already ? WOW ,,, i called ahead to make SURE there WAS a fridge and micro in the room ? when i get to the room , its got to be the smallest one in the building!, And she them wheels in this fridge/micro cart ,in to the tiny room which only blocks most of the tiny room - this is not acceptable - i told her - this is not gonna work - ive got frozen food with me - thats WHY i called ahead !!!! this fridge IS warm its 70% , room temperature,, its not gonna work - anyway - i was too tired to go to another hotel - so i end up in another room that comes with a fridge and micro And she THEN charges me ANOTHER $3.00 on top of the $3.00 she charged me for a fridge and micro ??? what the hell ?? i called ahead to make sure this place had what i needed ?? !! and i end up having to store my frozen food in the hotel freezer - The reason i call is to be sure the hotel has what i need, total absolute failure on the part of the deskgirl either she needs retraining or she shouldnt be allowed to talk on the phone with guests - she was either wrong or very misleading about amenities the hotel had - or was supposed to have - the rest of the hotel seems ok,, but the horrible check-in soured me on this place - no matter how nice in might be
next time im in sutherlin i will Avoid this place

  • Stayed: March 2014, traveled on business
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Thank vardis3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded March 5, 2014

I am sorry about the misunderstanding between you and our front desk team member. We try to communicate clearly but sometimes don't succeed. Please allow me to try again:

1. We have many rooms with fridge/micros and all our rooms have coffeemakers. We simply give guests the option of choosing a room type that fits their needs. Why should a guest who does not need a fridge/micro unit have to pay for one?
2. When we have no rooms with fridge/micro units available we have mobile units that we can bring in to a room. That is what our team member was checking on - to see if we had any mobile units available to accommodate your request.
3. You chose our least expensive room. As you point out it does not have room for a mobile fridge/micro unit and we do not normally put them in those rooms for that reason. I am not sure if our team member was making an exception for you to try to accommodate your request for the least expensive room, or if she made a mistake. Either way she should not have tried to put the unit in the small room.
4. Since you at that point did not want the smaller room with the fridge/micro unit she again tried to accommodate you by moving you to a larger room that costs $3 more. Plus, you wanted the fridge/micro unit which is another $3.

Our staff works very hard to provide great service to our guests. In your case our team member may not have communicated clearly enough, and may have made a mistake in trying to put the mobile fridge/micro in the first room you chose. Those things we can fix. But I am proud of the effort she made to meet your requests.

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Reviewed February 26, 2014

Had a great 2 night stay in this clean hotel. The room was large and spotless. Breakfat was the best I've seen in a 2 week vacation. the staff was so attentive to our every need. great rates as well. had a small problem with the toilet in our room that was fixed quickly.

Room Tip: Second floor was very quiet and the elevator was helpful.
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  • Stayed: February 2014, traveled with friends
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1  Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded March 3, 2014

Thanks for recognizing our cleanliness, deluxe breakfast and wonderful staff!

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Reviewed February 24, 2014

Very convenient, Quiet, Cozy, Heated, Nice Hotel, Delicious Breakfast, not one like Guest House, I really would like to find this hotel chain everywhere, the staff is very polite and I like that this hotel is pet friendly THANKS... Congratulations !

Room Tip: Pakr your car infront of your room so you can see it and be more confident :)
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  • Stayed: February 2014, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded March 3, 2014

Appreciate you recognizing all those positives we work so hard to provide. GuestHouse is a fast growing chain, so maybe you'll see more in your travels. There are 17 in Washington and Oregon and dozens more across the country.

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Reviewed February 23, 2014

I have stayed at places that cost twice as much and weren't half as good. The place was clean, comfortable, well maintained. I really don't have anything bad to say about it. There doesn't seem to be a lot in Sutherlin, but my girlfriend and I were making the trip from California to Washington, needed a place to stay for the night, and we were very pleased with the place. We plan to stay there again next time we do that drive.
Oh, and the Diner on the other side of the parking lot is great. I recommend it too!

  • Stayed: January 2014, traveled on business
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Thank Brandt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded February 24, 2014

We'll look forward to seeing you on your return trip. Thanks for choosing us and reviewing us.
The restaurant you referred to is The Apple Peddler, a great 24/7 family place right next to us.

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Reviewed February 20, 2014

Frig, microwave, comfortable, clean, nice bath...King bed.
It was a good thing..

200 characters required for a review is not a good thing
Four score and seven years ago our Fathers brought forth on this continent......

  • Stayed: February 2014, traveled with family
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Thank Doug L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded February 24, 2014

Thanks for recognizing our great value.

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Reviewed February 18, 2014

We travel often between Northern California and Seattle. This hotel was a terrific find years ago. There are several nice family restaurants near by that have become favorites. We recommend this hotel to our friends!

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank bettylewisSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded February 24, 2014

Thanks for continuing to stay with us and for taking the time to review us. You are right, we are fortunate to have The Apple Peddler (24/7 family restaurant), Pedotti's (Italian), Dakota Street Pizza, Si Casa Flores (Mexican), Bronx Bagels, and many other options nearby.

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Additional Information about Motel 6 Sutherlin, OR

Address: 1400 Hospitality Way, Sutherlin, OR 97479-9497 (Formerly GuestHouse Inn & Suites Sutherlin)
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Sutherlin
Price Range: $58 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Sutherlin, OR 2*
Number of rooms: 79
Official Description (provided by the hotel):
Motel 6 Sutherlin, OR is located less than a mile from Interstate 5. Enjoy a trip to the Reustle Prayer Rock Vineyards or play a round of golf at Oak Hills Golf Club. We offer free Wi-Fi in all guest rooms. Guest laundry and truck parking is available. ... more   less 
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Also Known As:
Microtel Inn & Suites Sutherlin / Roseburg Hotel Sutherlin
Microtel Inn And Suites Sutherlin / Roseburg
Sutherlin Microtel Hotel

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