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“The old owners did much better”

Marcello’s Cucina Italiana
Ranked #4 of 28 Restaurants in Sunriver
Certificate of Excellence
Price range: $8 - $32
Cuisines: American, Italian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: This family-run, family-friendly restaurant features fireside dining, an outdoor patio, and a beautiful, cozy lounge. Our extensive menu is always prepared fresh, to order, and dietary restrictions are easily accommodated. Many options are available for private parties and corporate events. We offer take-out, a children's menu, off-site catering, and many nightly specials.
Reviewed February 20, 2012

Limited and boring menu. This place was much better when the original owners ran it.

Thank EHG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ItalianFoodie13, Manager at Marcello’s Cucina Italiana, responded to this reviewResponded February 22, 2012

I highly disagree with this review. Have you been to Marcello's recently? Our menu is one of the most extensive in Central Oregon, full of highly diverse options. We offer a large variety of pasta dishes, as well as a multitude of chicken, veal, salmon, and filet options. There are also pizzas, calzones, salads and soups, as well as nightly specials. In addition to all of these options, we have an entirely separate Lounge menu available. Gluten-free and vegetarian choices abound. The vast majority of our dishes (with the exception of meals like Lasagna which require assembly) are made to order, so I can not possibly imagine not being able to find something to your liking. One of our most popular dishes right now is the Pork Osso Bucco, a very unique twist on a traditional Italian dish. This slow-roasted pork shank features a Dijon-Chianti cream sauce with mushrooms and jalapeno peppers, served over a bed of our homemade, garlic-infused mashed potatoes, and accompanied by a side of vegetables. Definitely not a boring dish! I'd also like to point out that Marcello's was awarded an "A" rating by the Bend Bulletin, a high score rarely awarded.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 - 216 of 231 reviews

Reviewed January 19, 2012

We ordered ameal that was supposed to include Filet Mignon. When it came it was potroast. When we mentioned it we were called liars and no one returned our call later to talk to management. I live in sunriver and will never eat there again. Very safd.

Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcellos-Sunriver, General Manager at Marcello’s Cucina Italiana, responded to this reviewResponded February 8, 2012

I am shocked to hear of this review. We only use top quality beef tenderloin to cut our filet mignon. We regularly receive wonderful comments on how succulent our filet is, nightly! I am afraid that you may have had a nightly special that was a different cut of beef, and perhaps the Italian description of it lead you to believe you were getting a filet mignon?!? If that is the case, we sincerely apologize for any misunderstanding. As far as not responding to your unhappiness, I am probably the one who would address that matter, and I have never heard anything about this until your tripadvisor post. And I am also positive that no employee of this establishment would call you a "liar" over such an issue...so I am confused on how you came to this belief. We strive for complete customer satisfaction at Marcello's and nothing less. Customer service and satisfaction is our #1 priority...this is our livelihood, our passion...not just a job!! We encourage you to give us another try and see if you still disagree. If you would like to try our filet another time I am sure that you will be impressed....and if you are not completely satisfied, we will completely comp your meal and offer you another meal of your choice at no charge. That is how confident I am in our Fileto, our service, and our management team. Thank you.

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Reviewed December 28, 2011

thought we would try something new in Sunriver so we tried Marcello's tonight. what a mistake. slow service from the start, drinks took forever to arrive due to "its crazy downstairs", food took forever to arrive, then the wrong entre's were delivered, vegetables were warm to cool, all served in a dated decor. Clearly issues in the kitchen. We nominate this restaurant for the next episonde of "Restaurant Impossibe". We should have ordered pizza at Blondies.

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Thank steve g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ItalianFoodie13, Manager at Marcello’s Cucina Italiana, responded to this reviewResponded February 8, 2012

I'm sorry you did not enjoy your experience at Marcello's. You were here during the busiest week of the year for this resort destination, so I imagine it was "crazy downstairs" as you described. We are not a fast food restaurant. We are a fine dining establishment. So if quick service is your primary goal, this is not the place to be during the busy season. If you were seated upstairs, you were either part of a large party or dining without a reservation, either of which would necessitate more time. We strive to provide great food & attentive service, but fast food is not our goal. That said, if management were made aware of your complaints at the time, we would have done everything in our power to make things satisfactory for you. This is a family-run establishment, and customer service is a top priority.

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Reviewed December 15, 2011

We went to Marcello's multiple times this year when visiting Sunriver, and always had a pleasant experience. The salmon risotto is our favorite, and the calzones are also very good - and huge. The wine list includes some excellent choices, not overpriced. The main dining room with fireplace has a nice ambience, and the outside patio was fun in the summer. Happy hour is a good option for cheap food and drink - and during peak summer season when the dining room may be crowded. The family members that own and operate the restaurant provided memorable, personal service that made us want to return.

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Thank c7999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

Great bar food during happy how. We had two or three plates each and at in the bar. It was great.

Thank Rastadog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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