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“Management Disrespect Customers” 1 of 5 bubbles
Review of IHOP

IHOP
Ranked #132 of 174 Restaurants in Springfield
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Breakfast, Dinner, Brunch, Highchairs Available, Seating, Takeout, Waitstaff, Wheelchair Accessible
Eugene, Oregon
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Management Disrespect Customers”
1 of 5 bubbles Reviewed March 22, 2014

The food may taste good (although fairly fatty and unhealthy), But STAY AWAY from the International House of Pancakes (IHOP) at Gateway in Springfield, Oregon. The Owners/Management believe the way to deal with a customer complaint is to make lame excuses, resort to calling the customer names as the customer is walking away and in general act like an unruly child who has just been scolded by their parent. How does this infantile behavior reflect upon the IHOP name? Something to think about too, is if the Management acts this way, can you feel comfortable in the restaurant with this attitude trickling down to the cooks and waitstaff? For what it's worth I have never had anything but pleasant service by the waitstaff.

The mens restroom is sub par and outdated, the booths show greater than normal amount of wear and and the roof leaks when it rains. There are MANY other fine restaurants located closely to this shell of it's former self (I have been a patron of this establishment for over forty years). My suggestion is to try out Hop Valley, Elmer's, Denny's, Outback, Applebees,, RoadHouse or Shari's restaurants and if none of those appeal to you taste than drive to Valley River Center for a half dozen more selections. The Owners/Management don't deserve to be in the hospitality sector if they can't grow up and understand the customer pays their bills.

I actually feel no pleasure in writing this, but it has to be said. The name of IHOP deserves better than this place.

Visited March 2014
Helpful?
1 Thank RobertRX2097MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Visitor rating
    7
    16
    11
    9
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Grants Pass, Oregon
Level Contributor
31 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great service”
4 of 5 bubbles Reviewed February 24, 2014

IHOP food is what it is... stick with breakfast items and you'll be fine.

The wait staff at this location is extremely friendly and helpful.

Visited November 2013
Helpful?
Thank mzlove1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grants Pass, Oregon
Level Contributor
31 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“IHOP is consistent with food”
4 of 5 bubbles Reviewed November 19, 2013

We hadn't been to an IHOP in years, but for breakfast foods, they're still fantastic.

Our server was above and beyond the nicest waitress we've had in months, and that alone warranted a Trip Advisor review! It's great to see people out there still willing to care for their customers.

  • Visited November 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank mzlove1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Louisiana
Level Contributor
305 reviews
221 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
“Routine IHOP but service was very good and remembered us from previous day”
3 of 5 bubbles Reviewed October 24, 2013

good fast service with normal IHOP selections and decent food quality. Have to recommend for breakfast when in area.

Visited October 2013
Helpful?
Thank David_2013834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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