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“very disappointing”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
lansing, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very disappointing”
Reviewed August 12, 2013

While our room and the rest of the hotel were very clean ,we were disappointed with room size(too narrow for 2 people to pass between foot of bed and furniture) High tech adjustable beds were extremely uncomfortable, like sleeping on a bag of sand ((desk clerk acknowledged they have had many complaints) Also feel that a room at this price ($134.00 for 3 adults)should offer some type of continental breakfast not just abuffet at an additional cost of $33.00.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 14, 2013
Dear Lynda R,

Thank you for taking the time to share your concerns with us regarding your recent stay at our property. I would very much like to speak to you to personally apologize for the experience you had during your stay. If you would be so kind as to contact me at 541-741-4682. I would love the opportunity to make amends for your stay.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
granville, United States
2 reviews
Reviewed August 12, 2013

Traveling can be an exhausting experience, and staying at the Hilton Garden Inn can revive you! Quiet, clean rooms with the most extraordinary mattresses and pillows gave us a night of much needed sleep. Thank you to the Hilton!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 14, 2013
Dear Susanne M.


Thank you for taking the time to write a review for our property. I am happy to hear you enjoyed our wonderful beds. We look forward to having you stay in the future.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
Reviewed August 11, 2013

The staff at HGI Eugene/Springfield is awesome. Our stay was excellent because of them from start (Alicia & ?) to finish. I've never experienced such incredible customer service (actually I prefer less than more) - everyone here from front desk, restaurant and housekeeping were wonderfully friendly and GENUINE. Our room was PERFECT. I'[ll be selecting HGIs from now on because of this excellent experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shari W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 14, 2013
Dear Shari W,

Thank you for taking the time to share your wonderful comments. The service you experienced is something that our team strives for everyday! Hopefully, we have the opportunity to host you and your family again in the future.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 5, 2013

This is the ONLY place to hold a class reunion. The food was excellent, the size of the room was perfect allowing for easy movement even with 14 tables, and the staff were friendly and obviously liked what they did. I particularly want to single out Lindsay, the event manager, and Esmarelda, the hotel manager, who were not only good at their jobs, but were terrific problem solvers. Kudos to everyone. Loved the entire experience!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 14, 2013
Dear Trip Advisor Member,

Thank you so much for taking the time to share your great comments regarding your recent stay with us. We look forward to having you stay with us the next time your in the Eugene/Springfield area.

Have a great day!

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed August 5, 2013

I stayed here while my daughter was participating in a sports event. I was tired after a very long few days and I can't begin to tell you how welcome this beautiful hotel was! It was beautiful, clean and so comfortable. I enjoyed every minute of my stay!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 14, 2013
Dear Katherine B,

Thank you for taking the time to write a review for our property. I am happy to hear that you enjoyed your stay and we hope to see you next time your in the area.


Thank you ,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY, United States
1 review
Reviewed August 4, 2013

Like my experiences with Garden Inn's, this was clean, friendly and had good food. The ability to set the mattress to the desired firmness is a unique and welcome addition. I'd recommend staying here and would not hesitate to return if in the area.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 12, 2013
Dear Larry G,

Thank you so much for taking to time to write a review for our property. I am happy that you enjoyed our beds. We hope see in the future.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 31, 2013 via mobile

Great stay! In town for sons wedding so staying a few dsys. Pool was a little small but clean. Hotel was nice clean comfy. Great Gov rate which incl free brkfst for fam of 4. This was made to order not continental. Will def stay here again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chilanga67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, August 1, 2013
Dear Chilanga67,

Thank you for taking the time to write a review for our hotel. I am glad you enjoyed our breakfast. We hope to see you next time your in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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