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“Great Eugene/Springfield Location”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 11, 2013

This is an excellent hotel close to quite a few restaurants, a mall with a movie theatre and right off the interstate. Very close to University of Oregon. Wonderful beds. The breakfast buffet is a good way to start off your day right.

Room Tip: The handicap rooms are excellent with a roll-in shower and plenty of room for a wheelchair or walker...
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  • Stayed: July 2013, traveled with family
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Thank Sandi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded July 24, 2013

Dear Sanditravels13,

Thank you for taking the time to write a review for our hotel. I'm happy to hear that you enjoyed your stay. We hope to see in when your in the Eugene/Springfield area again.

Thank you,
Esmeralda Hernandez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 - 653 of 794 reviews

Reviewed July 8, 2013

We stayed a couple of nights at this hotel and definitely will go back. The rooms are clean and the hotel staff is friendly. We did not eat breakfast there and doubt we would pay $10 for a breakfast there when IHOP is right across the street, with much more variety. This is actually the first Hilton property that ever charged for breakfast. I was curious, but did not ask why, since I was in town for a family funeral and wanted to spend time with family anyway.

Room Tip: Rooms right across from the pool can be a little noisy in the summer when families are staying there...
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  • Stayed: July 2013, traveled as a couple
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Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded July 12, 2013

Dear Ron W,
Thank you for taking the time to write a Trip Advisor Review on our hotel. I am happy that you enjoyed your stay. Our breakfast in the morning is a full cook-to-order style with fresh fruit, bagels, pancakes, and the works! All Hilton Garden Inn brand hotels have this standard for breakfast. We would love to have you stay with us again and try it out. Thank you so much for your business!

Best Regards,
Caitlin Casey
Director of Sales

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Reviewed July 8, 2013

Just about a perfect hotel. Check in: easy. Pool: indoors and huge AND warm. Breakfast: fresh fruit (not that weird tasting gumbo poured out of a plastic bag and resembling tasteless cantaloupe, honey dew and grapes). Rooms were large and beds were comfy. Best of all: pillows that didn't bump your head against the ceiling...and down.

  • Stayed: July 2013, traveled as a couple
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Thank Iownit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded July 12, 2013

Dear Iownit,

We really appreciate you taking the time to write a review on our property. We pride ourselves on the attributes you mentioned and are happy you enjoyed your stay. We do have fresh fruit every morning and I would recommend ordering the homemade biscuits and gravy next time you are in town! Thank you for choosing our property.

Thanks,
Caitlin Casey
Director of Sales

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Reviewed July 6, 2013

This hotel was conveniently located right off of I-5. The people at the front desk were very friendly and welcoming. The pool was indoor, very clean and had many places to sit around it. The rooms were simple but everything we needed. I would definitely stay here again.

Room Tip: Always choose an upper level just in case someone is above you!
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  • Stayed: June 2013, traveled with family
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Thank cathymccreary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded July 12, 2013

Dear cathymccreary,

Thank you for completing a Trip Advisor review on our property! I am happy that you enjoyed our indoor pool and spa. We will look forward to having you on your next stay.

Thank you,
Caitlin Casey
Director of Sales

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Reviewed July 4, 2013

This is a newer Hilton conveniently located right off the I-5 freeway. It is clean with comfortable beds. They provide a airport shuttle service and they definitely shine in the customer service area!

  • Stayed: March 2013, traveled on business
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Thank cruizingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded July 12, 2013

Dear Cruizingirl,

I appreciate you taking the time to write a review for our hotel. I am very happy that you noticed how much we focus on customer service at our property and enjoyed our 24-hour shuttle service to and from the airport. We hope to have the chance to host you in the future!

Thank you,
Caitlin Casey
Director of Sales

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Reviewed June 24, 2013

My wife and daughter and I stayed here after driving from Redmond. The rooms were basic but clean and functional. The pool was small but nice. All in all it was a good value and comfortable place to stay the night.

  • Stayed: June 2013, traveled with family
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Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded June 25, 2013

Dear Jon G,
I appreciate you taking the time to review our hotel on Trip Advisor. Our location directly off Interstate 5 makes a great location to stop after a trip from Redmond. We hope that you consider to stay with us again next time you are in town. Have a great day!
Thank you,
Caitlin Casey
Director of Sales

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Reviewed June 12, 2013

I'll start off by saying that the beds are hard, really hard! I adjusted it to the softest setting and it was still super hard. Maybe our bed was broken?

Other than that the hotel was nice and so were the staff.

  • Stayed: June 2013, traveled as a couple
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Thank amendoz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlin C, Director of Sales at Hilton Garden Inn Eugene / Springfield, responded to this reviewResponded June 25, 2013

Dear amendoz1,
Thank you for taking the time to complete a Trip Advisor review on our hotel. I am very sorry to hear about our sleep system bed's not adjusting for you during your stay. I have notified Maintenance about this issue. I hope that you consider us in the future and give us another chance to make your stay wonderful!
Thank you,
Caitlin Casey
Director of Sales

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Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Springfield
Price Range: $122 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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