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“Almost Perfect”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Florence, Italy
Level Contributor
191 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
“Almost Perfect”
4 of 5 bubbles Reviewed January 19, 2012

I have one beef with hotel chains these days (okay, so I have more than ONE beef with them, but this is ONE OF my beefs)... as an elite VIP member of your loyalty program, DO NOT TRY TO UPSELL ME ON A ROOM WHEN I CHECK IN! If my loyalty is that important to you, then give it to me (especially when it is after 6-7 PM and you aren't going to sell that suite anyway).
As it turns out, the very nice girl at the front desk "gave" us the upgrade anyway after I somewhat grumbled at the fact that the HGI in Eugene was $38 more per night than the Hilton in downtown Portland. She gets an "A" for realizing when NOT to push it!
The property is a new, HGI with all that entails... good staff; clean, well appointed rooms; and good internet access. Have not tried the restaurant, but it appeared to be the standard fare for a good HGI (trust me, there are BADDDDDDD HGI's).
All-in-all, the price was rather obscene (but it is a college town and they are always higher for some reason)... but the staff and the room did not disappoint.

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
2 Thank bisbohemian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg T, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, February 2, 2012
Dear Guest,

Thank you for you informative responses to your stay at the Hilton Garden Inn - Eugene/Springfield. All of our staff strive to make each guests stay the best it can possibly be and I am so glad that you enjoyed your stay with us. I hope that would be able to visit again soon and enjoy all the amenities we have to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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699 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Seattle
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed January 17, 2012

Modern, well-lit hotel. Decor and overall feel of our room was modern and clean. Very comfortable beds. Pool and fitness center very clean and adequate for our 3-night weekend stay. No major complaints, but several minor observations: strange unpleasant smell lingered in our room (could not locate or identify - just strong enough to be annoying), heater and occasionally mini-refrigerator were quite noisy, room was not thoroughly vacuumed each day, our used mugs were taken but not replaced after our second day...lastly, I found and got rid of 2 spiders in the room (one in bathroom and one by closet). Service was quick - when we requested toothbrushes and a comb, they were delivered within less than a minute. Wonderful plush towels. Location excellent for our needs for daily access to U of O and eateries in the evening. Room rate was good.

  • Stayed January 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Matthew5:8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg T, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, January 19, 2012
Matthew5:8,

Thank you for taking the time to write a review for our hotel. We appreicate all of our guests feedback, even if it 100% praise. We take pride in our guestrooms and work even harder to make your stay more wonderful the next time you visit with us.

Thank you.
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Colo. Spgs.
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed January 17, 2012

The service was great. Received a high floor room away from the elevator. The cook to order omelets (extra) was the best hotel breakfast we EVER had.

The room was nice, but it was more of the calibur of a standard Hampton Inn than a HIlton Garden Inn. SInce I am a Hilton Honors Member, I have been to both hotels in different cities and considering the fact that this hotel is newer, I was not all that impressed. The beds were especially uncomfortable for both my husband and myself (He rarely complains about beds in hotels and I am a hotel bed snob). You are supposed to be able to dial the firmness, but regardless of how they are supposed to work, the bed we had was hard....period. If you happen to like hard beds, than it may not be an issue for you.

The hotel was close to the freeway, so that was nice, but we did not hear any noise. I think if this was set up as a Hampton Inn and the cost of the hotel reflected that I would have given it another star.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
1 Thank mosqrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northern California
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed January 12, 2012

This is a very nice Hilton Garden Inn with all the amenities. It is located in a cluster of chain motels in Springfield, right next to I5. The location is only 10 minutes from downtown and the University of Oregon, but it is preferable to most of the run-down individually-owned properties in that area. The facility seems very new, everything is in first rate condition. The rooms are large, and include space for two queen beds and a desk and a comfy chair. They have flat screen TVs, mini refrigerators (usable, not minibars), microwaves, and coffee makers. The bathroom and furniture tops are granite and the decor is modern with dark wood. The hotel has an indoor pool and laundry room and business center and bar and restaurant and plenty of parking. Front desk staff people were very nice. Booked using Hotwire and got a great weekend rate.

  • Stayed January 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank SiskiyouTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed January 8, 2012

Stayed over New Year's weekend. Great location for anyone wanting to visit the Eugene/Springfield area, with easy access to Interstate 5. We paid $99/night, which is a very good price for the area, especially for a newer hotel in that area. It was a typical Hilton Garen Inn, but was lacking in a few respects. First, the adjustable beds were rock hard, and we were unable to adjust them. Second, the room didn't smell very good. Third, there was mold in the shower. We did not complain because we were too tired to want to change rooms, so to be fair we did not give the hotel the opportunity to address our concerns. On the positive side, the staff were friendly and the breakfast (not included) was very good. I would stay there again, but would check the adjustable beds before unpacking.

  • Stayed December 2011, traveled with family
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Helpful?
2 Thank family_guy_98101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 5, 2012

We stayed at this hotel on a stopover to Seattle after getting a great deal when making a bid on priceline.com.

The room was great with fantastic amenities. The location was good for us as it was near the highway and close to various shops and restaurants. We were only there for a night and left early the next morning so I can't comment much about the area but it seemed nice.

If we go on a road trip again we will definitely make this our stopover hotel again without a doubt.

  • Stayed January 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank HonestAndFair11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed January 2, 2012

First, this place is huge for being in Eugene/Springfield. Second, the place is brand new. Every thing is sparkling clean and just has that new look and feel to it. The rooms are quite large and well furnished. Our room had a jacuzzi tub in the room which was quite nice in addition to a microwave and small fridge. There was a good sized indoor pool and hot tub, but we didn't use them. There was also a business center with computers and free printing. The staff were very friendly, and we even received a free hand written note addressed to us by name in our room welcoming us along with two free bottles of water which I thought was a nice touch. Super conveniently located next to I-5. Lots of food and the mall close by and you are right off of the belt line highway. A+ all around.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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