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“Very impressed”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Seattle, Washington
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very impressed”
Reviewed January 5, 2012

We stayed at this hotel on a stopover to Seattle after getting a great deal when making a bid on priceline.com.

The room was great with fantastic amenities. The location was good for us as it was near the highway and close to various shops and restaurants. We were only there for a night and left early the next morning so I can't comment much about the area but it seemed nice.

If we go on a road trip again we will definitely make this our stopover hotel again without a doubt.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HonestAndFair11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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710 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Seattle, Washington
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 2, 2012

First, this place is huge for being in Eugene/Springfield. Second, the place is brand new. Every thing is sparkling clean and just has that new look and feel to it. The rooms are quite large and well furnished. Our room had a jacuzzi tub in the room which was quite nice in addition to a microwave and small fridge. There was a good sized indoor pool and hot tub, but we didn't use them. There was also a business center with computers and free printing. The staff were very friendly, and we even received a free hand written note addressed to us by name in our room welcoming us along with two free bottles of water which I thought was a nice touch. Super conveniently located next to I-5. Lots of food and the mall close by and you are right off of the belt line highway. A+ all around.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 9, 2011

stayed here over thanksgiving for the Civil War football game. New hotels are the best, this one is brand new. Its clean and spacious and well decorated. Great lobby. Easy parking. Room was super clean and well outfitted. Staff seemed friendly (except for the bartender guy with the beard). Quiet and cheerful place to stay.

Nothing is perfect and since the manager reads these here are some things that were not five stars:

The beds were comfortable but that firmness adjusting dial on the side seems like a gimmick. Does it work? I dont understand how that thing works or if it really adjusts the bed.

The elevator was omg slow.

The pool is really too small for adults. I'm not sure i want to swim in something so small with strangers. But thats just me.

But the good things at this hotel overwhelmed the bad things. Would stay here again and recommend it.

Room Tip: request away from the interstate. Ask to face the coburg hills
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ColonelPanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2011

as a hilton diamond member i would rate this the best garden inn in the country everything new and running efficiently highly recommend,everything was great

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myyearlytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg T, Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, December 5, 2011
Thank you for your kind words about our Hotel. We allways appreciate our guests feedback and we take the good with the bad. As always thank your for you loyalty and participating in the HHonors rewards program. I hope that you will have the opportunity to stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 25, 2011

Marriott and Hilton know how to run hotels. Never any surprises, and top-notch everything.

No exceptions here.

Two dings:

First, the bathroom smell. I know it is a consequence of a grout problem associated with the new construction. I noticed it, and front desk promptly sent someone to deoderize the room and bathroom. But that original contractor who grouted the bathrooms needs to come back and make good on the installation. Grout should not smell like poop. Until this happens, the property should ensure that housekeeping takes extra measures to ensure that this problem is managed.

Second, the adjustable bed felt like unadjustable brick. No matter the setting and no matter the side of the bed I was trying to control, I was stuck on the granite setting. If you have an extra, make sure it works. Can't the housekeeping staff test the beds once weekly to ensure they're functional?

The staff was impeccably well-mannered and help-oriented, particularly the front-desk staff. (I did have to leave my breakfast table to find my server to ask for the dining check. In an otherwise empty restaurant, can't the server come to me?)

Room Tip: The neighborhood is busy, and the windows when close keep out the sound.
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GoSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviewed October 22, 2011

Intro - Detected a funky smell in the bathroom hence requested a room change. New room reassigned has identical set up minus the "funkiness". To compensate for our inconvenience, we were provided with two breakfast vouchers (comment on breakfast to follow).
Room - Clean and comfortable. Ability to adjust firmness of bed according to taste was much appreciated.
Facilities - Husband loves the gym and the pool.
Staff - Friendly and helpful.
Breakfast - Plenty of selection. To name a few: fresh fruit bar, yogurt, various drinks (e.g. juices, milk), make-your-own waffles, oatmeal, and make-to-order hot foods (e.g. eggs, omellete, sausages, pancakes). I believe the cost is $10.99 each.
Surroundings - Great selections of restaurants nearby.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SK T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2011

I was really excited to stay in the new Hilton Garden Inn and especially in the Executive Spa Suite. The suite was very spacious with a large kitchen area, full size fridge/freezer, microwave, plates, etc. Bring your own bottle opener though. The bed was extremely comfortable. The staff was very friendly and the breakfast was AAAAHHHMAZING.

Room Tip: The hotel is near a busy intersection but the noise was never really an issue. If you are sensitive...
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UCLACari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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