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“They go out of their way!”
5 of 5 bubbles Review of Comfort Suites

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Comfort Suites
Ranked #2 of 14 Hotels in Springfield
Certificate of Excellence
Bandon, Oregon
1 review
“They go out of their way!”
5 of 5 bubbles Reviewed March 4, 2013

I drive our high schools speech team to 5-6 tournaments around the state. By far my favorite place to stay is the Comfort Suites in Springfield. They really do go out of their way to make us feel at home and I actually give some of the credit for our teams success to them. We travel 150 miles so we stay the night before the 2 day tournament. They let them practice in their meeting room, swim, exercize, relax and just be kids and I never hear a complaint. The staff has breakfast ready early so we can make it to our event on time. It is very clean, quiet, and secure. It has very easy access to The Beltline, I-5, 105, hwy 126, that means a lot to me! They are very accomodating with regards to the bus as far as loading, unloading and parking, they are just great people! and I love the place.

Room Tip: I've stayed there 6 or 7 times in different rooms and liked them all. It may be a little quieter...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank wayne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, Front Office Manager at Comfort Suites, responded to this review, March 6, 2013
Thank you so much for continuing to stay with us! It’s nice to hear that our staff were accommodating and made you and your team feel at home. In return I will note that your students were very courteous and very well behaved – thank you!
Thank you for taking time out of your day to review our hotel. We can’t wait to see you soon!

Kristen Gipson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
    141
    43
    10
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Seattle, United States
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

Not all Comfort Inn's are created equal, this "Comfort Suites" was exceptional from others. I stay often at Hilton family hotels, yet this Choice Hotels location is clean and accomodating. Rooms were clean, sheets, towels, pillows, I found to be of good quality, smooth and soft enough. Climate control was good, not to loud and kept the room at a nice temperature. Didn't hear much outside noise that I can recall. Staff was very friendly. They honored my low rate the last time I satyed here with no trouble. Provided complimentary bottled water.

There is free breakfast, which surprisingly had a bit more variety than some Hampton Inn's I've been to, but don't get excited, for it to be free and to keep room rates low, instant eggs are still served. Waffles, oatmeal, fruit, breads, sausage, cereals, stuff like that. There was a couple of blends & strengths of coffee, hot chocolate, teas... What do you expect for FREE?

If you want food, there are many places to eat within walking distance such as Denny's, and other places; some chains, some not. There were a few fast-food places nearby as well that you can walk to.

I was also comforted by the security in the hotel parking lot. "They are here all night long" the front desk attendant said. I liked that. One less thing to worry about. These security guards looked like they meant business too. Nice.

I can be a hotel snob sometimes, but wouldn't take the time to write about this place if it wasn't decent. It is far better than decent. I've stayed here about 4 times and will stay here whenever I visit Springfield. It's a great deal and the money I saved paid for a nice dinner.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, February 14, 2013
Thank you for choosing to stay with us. Your note about our security team really made their day. They like to know that someone realizes they're out there working while we are all asleep. They take their jobs seriously and are a great asset to our hotel. Thanks so much for reviewing the hotel and giving us the thumbs up! We hope to see you again on your next business trip through Eugene/Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, B.C.
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed February 9, 2013 via mobile

I first stayed here a year ago, based on the reviews I read here. Everything was excellent. I stayed again, based on the on-going reviews and my stay last year. Once again, the service, the room, the breakfast, all were great. All of the staff were helpful, courteous and gracious hosts. I travelled with two dogs who also received warm welcomes, treats and cuddles! Safe area for walking dogs, day and night. Kudos to management and staff! We will come back!

Stayed February 2013, traveled solo
Helpful?
Thank bizzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, February 12, 2013
Thank you for the review! While I suppose many hotels call themselves "dog friendly" it can be said that we really are friends to dogs. We genuinely enjoy having four legged travelers to meet, especially since they always bring the nicest humans with them. It is wonderful to hear that our designated pet rooms are just as clean and comfortable as the rest of our rooms. We can't wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, Texas
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

We have doctor appointments in Eugene/Springfield quite often and this is one of our favorite places to stay. It is close to the hospitals, doctors and medical centers. And not that far away from the Oregon Duck football stadium!!

The staff is ALWAYS very friendly, helpful and accommodating and they do it with a smile no matter what time of the day or night it is. I specifically ask for a top floor room away from the elevator and my request is always met. The rooms are very comfortable, quiet and very clean! We have never been disappointed with a stay here.

The dining room is always very clean and a nice continental breakfast is served in the morning. The staff for the dining room is never very far away if you need something or have a question.

Over all this Comfort Suites is a very welcoming, friendly and a comfortable home away from home.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dusters34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, January 16, 2013
Thank you for taking the time to review our hotel and our staff! Being clean and friendly are two of our biggest goals here at the Comfort Suites; we know those are things that our guests appreciate and value. Thank you for your loyalty when staying in Eugene/Springfield and thank you for telling all of your Trip Advisor friends about us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aloha, Oregon
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

We stayed at this hotel for 3 wks. My husband had surgery and had heart attack in recovery. We were 100 miles from home and most of our family came back and forth-also from California and Illinois.The hotel staff couldn't have been nicer or more accommadating and the room was always clean, and they were always ready to help. We even got a card signed by all and they always asked about my husband when any of us were around. They were really wonderful and extended our stay as needed during his recovery.Can't praise them enough-A big thanks to all. The Bardfields

  • Stayed May 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank shasplaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, November 24, 2012
We hope all is well with your husband's recovery and are glad that we could help in some small way. Thank you taking time to review our hotel and service. We hope you will get to come again for a more exciting and happy occasion!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, KS
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 20, 2012

Extremely helpful and happy staff. The room was very clean and comfortable. The staff workers tending the breakfast area quite cheerful and kept everything well stocked and clean. The location is perfect as it almost next to Hop Valley Brewhouse.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank Sandy_KS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, November 23, 2012
Sandy--Our staff are cheerful because our guests are great! We couldn't do what we do without you and we appreciate your business and your positive comments. Thank you for staying, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okawville, Illinois
Level Contributor
176 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

We stayed 5 nights at this hotel while conducting family business. By far the nicest place we've stayed and a staff that was superior - always evident and noticeable. They went out of their way to make our stay comfortable and showed genuine concern for our well-being. Rooms were excellent, pillow-top beds very comfortable, and suites furnished perfertly. Breakfasts were wonderful, with egg entrees varying each day, freshly made and delicious. The location was convenient to several restaurants and access to freeway was close. The side street approaching from the north to the motel driveway needs a stop sign, but that's not the motel's fault. All the staff were friendly and professional. We were always warmly greeted in the lobby and halls, and the morning breakfast staff always had a smile and cordial greeting, even though they were up and working at 5 am to prepare the breakfast. We've been at other places where the staff seemed burdened to be providing our breakfast. We can't say enough about the superior quality of this motel and they deserve a rating of A++. Highly recommend it.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, November 6, 2012
Ron H--You must be magic! The city installed a stop sign at our intersection the same day your review posted! Just as you mentioned, it really needed it. We all feel a lot safer now.

Thank you for taking the time to let us know how your stay went. Our staff prides itself on providing a welcoming and relaxing atmosphere. We always like to hear that this goal has been accomplished. Your comments about our staff were very kind and we appreciate hearing them.

Once again--thanks for pulling the magical strings and getting us a stop sign!
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 969 Kruse Way, Springfield, OR 97477-1074
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Springfield
#1 Romantic Hotel in Springfield
#3 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 77
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites

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