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“Awesome service at Shilo Inn Seaside”

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Shilo Inn Suites Hotel - Seaside Oceanfront
Ranked #25 of 27 Hotels in Seaside
Portland, Oregon
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Awesome service at Shilo Inn Seaside”
Reviewed October 19, 2010

We stayed at Shilo Inn Seaside Oceanfront while competing in the American Kite Association Convention and Competition.

The service was way over the top. For a number of reasons our stay was revised a number of times due to competition changes. Not only did staff accommodate us, they did it cheerfully and without extra charges. In addition, they gave us a number fo complementary perks (like a free breakfast) just in case.

Would stay there again in a hearbeat.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntMPortland_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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774 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
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English first
Portland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 28, 2010

Room was advertised as a having a full ocean view from the loft. This was very deceiving. Once you sat in the chairs you had a wonderful view of the roof with the anti-gull metal stakes running along the roof line and some of the ocean beyond that.

The bed was so bad that I clutched the edge all night it was so "sway-backed". The mattress was the most uncomfortable thing I have ever not slept on. The ceiling fan was coated with so much dust that we were afraid to turn it on and have all the dust land on us while we slept. The comforter on the bed was of no comfort as all the batting was in little clumps.

When we were leaving (well before check out time) the cleaning crew has their cart directly in the path and as we passed we were scowled at because we interrupted the chatting that was going on.

The hotel is very, very tired and should not be advertised as a "resort" - what a joke!

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
2 Thank Slainte59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Seaside hotels

Woodbridge, Virginia
Level 6 Contributor
180 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 29, 2010

On the good side, this hotel has the best location in Seaside. Beyond that, small rooms, paper thin walls and floors, anyone walking in the outside hallways sound like they are in you room, any doors closing bang like they are in your room, and conversations from the street and adjoining rooms - you guessed it - sound like they are in your room. Overall, can't recommend that you go here. Oh, and free internet - yes - but did not work very well.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MacTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 24, 2010

The hotel cannot be faulted for its location and accessibility; it's right on the beach, at the heart of Seaside (if you like that sort of thing) and has a good (free) car park for guests. Becuse of its location near the sea the fabric of the building is not that great - it looks like the salt has got to it a bit, and our room's metal window frames were extremely rusty (nice!). The room we were given was on the side of the hotel, giving us a partial view of the sea and a full view of the roof of the neighbouring hotel, and the many gulls that congregate on it. The beds were uncomfortable and it was nosy from the surroundings. It had just about enough room for the four of us, and the bathroom was clean, so that was OK. Another plus point is the pool - open 24h and giving a sea view. The helpfulness and demeanour of staff was questionable - we were hassled about the fact that our room was pre-paid but they couldn't verify this. Basically it was somewhere to sleep for a couple of nights on our journey, and then move on to somehwere better.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloseaside, General Manager at Shilo Inn Suites Hotel - Seaside Oceanfront, responded to this review, September 1, 2010
Dear Lythgoe

Thank you for taking the time from your vacation to review the Shilo Inn - Seaside, Oregon. I am glad that you were able to enjoy our location, feet from the beach, shopping, and attractions that all our visitors to Seaside enjoy. Cleanliness should always be expected and, like you, many guests enjoy the 24 hour pool area. I’m sorry to hear that the staff did not provide exemplary Shilo guest service. I will share your comments with our staff and redouble our efforts to fend off the effects of the ocean weather.

We would appreciate your patronage in the future.

Sincerely,

Shaun – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed August 21, 2010

Thank you to the front desk staff! At checkin and check out staff was friendly and happy to see us. Love that the pool is open 24! We had so much fun swimming and relaxing in the spa that over looks the ocean. The beds are the best, it was a great stay and would like to do it againe before summer is over.

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank burns45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2010

This place was not worth the $200 per night we paid by a long shot. Mildew hall carpet made this place depressing from the outside. In the room, the carpet was little better. We have stayed at Shilo Inns that were very good, but this was not one of them. Linen was too old to use, we had to send the pillows back as they were very old and had that gross "curdled" texture for the stuffing. The staff were helpful and did replace them with a couple new ones. I would expect this quality if we paid $30, but certainly not for $200. This place is probably deteriorated beyond the point of renovation and really should be demolished. Do yourself a favor and just stay at the newer Motel 6 on the highway.

  • Stayed August 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank onboard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloseaside, Manager at Shilo Inn Suites Hotel - Seaside Oceanfront, responded to this review, August 25, 2010
Response:

Dear onboard1

Thanks for your review and I am sorry we did not meet your expectations. Glad to see the staff was helpful and able to provide you with product you need when asked. We are daily shampooing and pressure washing the building to maintain the iconic status our location has over the years. As always feel free to contact our front desk and we will do everything we can to exceed guest expectations. Hope to see you again.

Shaun – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 12, 2010

Trip was two fold. One was son's wedding reception other looking @ possible convention site. Room was typical for beach hotel. It was clean but worn. This is a older hotel right on prime location. That is what you are paying for.We had a suite which was nice. Carpet was dirty and worn. This is a beach hotel so was not surprised. Was surprised no A/C. We really had trouble with the heat in the room. They did send up a box fan.Ocean view 5 th floor. A lot of noise at night from the beach.
The best part of the stay for me was the Hotel staff from top to bottom.
Mr. Shaun Wagner,Karen Monroe, Staff @ front desk,Chef,
maintenance, housekeeping.The list goes on. As a business owner the working relationship between these people is like a fine tuned orchestra. They are all working together for the same goal! Your service! The service is 5 star. Food for the reception excellent.
I live down the coast from Seaside so I knew what to expect.
The service was the big surprise. I agree with other reviews this hotel could be a gold mine. The staff already is.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWOREGON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shilo Inn Suites Hotel - Seaside Oceanfront

Property: Shilo Inn Suites Hotel - Seaside Oceanfront
Address: 30 N Prom, Seaside, OR 97138-5823
Phone Number:
Location: United States > Oregon > Oregon Coast > Seaside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Seaside
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Seaside Oceanfront 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
When you stay at the Shilo Inn Suites Oceanfront Hotel you will be right on the beach in the center of the cultural and tourist attractions of Seaside. The newly updated spacious oceanfront rooms offer Shilo guests a spectacular view of the Pacific Ocean and glorious sunsets. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Seaside Oceanfront Hotel Seaside
Shilo Inn Seaside Oregon
Seaside Shilo Inn

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