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“GREAT staff but outdated decor & rooms”

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Shilo Inn Suites Hotel - Seaside Oceanfront
Ranked #24 of 27 Hotels in Seaside
Olympia, Washington
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“GREAT staff but outdated decor & rooms”
3 of 5 bubbles Reviewed August 9, 2010

My husband and I went to Seaside, OR for 2 days. We stayed at the Shilo in one of their pet-friendly rooms, as we brought our 2 pugs along with us. The location couldn't be better. It's right on the beach and main strip where all the restaurants and shops are located. The hotel staff could not have been warmer or given more excellent service. A real stand out was Kathleen, at the hotel restuarant, who gave us and others excellent tips on what to see and do around Seaside and nearby Astoria. She was great! The food at the hotel was better than I expected but certainly not anything gourmet or unique. It was tasty though and the view makes going there worth it! The restaurant and pool both overlook the ocean. The free covered parking was also a huge bonus. The only negative things I would say about the Shilo are 1) very low water pressue, 2) no air conditioning and 3) really bad 80's decor that needs to be updated. The air conditioning wasn't a huge problem since the weather was in the mid 60's both days we were there but even with temps that low, the room was still very hot so keep that in mind when booking. When we complained of the heat, they promptly sent up a fan which definitely helped. The hotel itself is clean but you certainly expect a higher class of decor & design for what you pay per night at this hotel. The rooms themselves are about the same quality as you'd see in a typical BUDGET hotel but the cost to stay is not budget for sure so that's a little disappointing. I realize they can charge this because of their location right on the beach, but it wouldn't hurt to invest some of that profit back into making the hotel look nice. We stayed in a room with a government rate w/ a view of the parking lot but the view actually wasn't bad at all. With the hotel being right on the beach, it wasn't worth it to us to pay DOUBLE the price to get to see the ocean from our window. Overall, I would stay at the Shilo again but only in months where you don't need air conditioning! :)

  • Stayed August 2010, traveled as a couple
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Helpful?
1 Thank bestadvicechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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740 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (231)
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English first
Portland, Oregon
1 review
5 of 5 bubbles Reviewed August 8, 2010

I stay at the Shilo every-time I go to seaside and it never disappoints. The staff is always friendly, the rooms are clean and the restaurant has one of the best views on the coast. The workout room and steam room are great as well. Another great time at the Shilo!!

  • Stayed July 2010, traveled with friends
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Helpful?
Thank Alecb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gresham, Oregon
1 review
5 of 5 bubbles Reviewed July 30, 2010

Hello Shilo Inn! I just wanted to share my experience with you guys as my husband and 1 yr old son came to stay. At first I was not impressed with the prices nor the room that we got, but just happy to get a break. It all worked out better than expected! Our son came down with a sudden fever and was upset and crying. No pharmacies were open to get him some medicine, so we thought we would have to take a short trip and head for home. I walked into the lobby to talk to General Mgr Shaun Wagner who was immediatley concerned, wanted us to stay. He hooked us up with an incredible room that was away from others so we wouldnt bother anybody at no extra charge. What a lifesaver! I will definitley go back!

  • Stayed July 2010, traveled with family
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Helpful?
Thank laurajones97019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 29, 2010

The hotel staff were very attentive to our needs and turned what could've been a negative experience into an excellent experience. There was a night staff member that was rude, and not very helpful at all, I debated on saying anything about her but it continued to bother me through out the morning. I don't like to complain unless it's a good reason, and I felt I needed to say something. Thanks to Karen, who is a great person to take up concerns to, and Andrew, Rick, and Todd (the very helpful and superb maintenance man)... You all are an asset to Shilo Inn and I hope you are acknowledged as such. Also the restaurant had delicious food and service as well, please let the chef know. We had some of the best fish (and chicken strips!) ever. Thank you all for making our stay such a positive one. We LOVE that the pool area is open 24 hours, that is what always brought us to your hotel over the many years we have been staying at the beach. We will be back and hope to see you all when we do! Our room was great, clean, roomy and comfortable. Looking out at the ocean is always awesome!

  • Stayed July 2010, traveled with family
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Helpful?
1 Thank waikikimamaLongview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, WA
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed July 28, 2010

My husband and I stayed there for 3 nights for our anniversary. Great location right on the Prom. Very clean room with comfortable bed. Nice lounge and restaurant that overlook the Prom and the beach, so great place to people watch. The staff in the hotel were super friendly, some of the nicest people I have encountered at a hotel. Happy hour is a great deal in the lounge with some nice appetizers. Walk down the road to Dundee's too. That is a great place for food and drinks. This hotel is close to all the shopping, restaurants, and th beach. Great place to stay!

  • Stayed July 2010, traveled as a couple
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Helpful?
Thank LeighW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
74 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed July 18, 2010

Stayed here for one night, a single double bed room. Our room was comfortable, though bit small. The hotel is actually a suite hotel and the rooms with only one bed room are made to be a separate bedroom for the suites, that are much nicer and have ocean views and a porch. These rooms have a window on to the walkway like typical motels. If you are going, the suites really are quite a bit nicer than the other rooms. The place is very well located on the beach: really about the most central location with volleyball nets right there. Overall, given the location, quality of the rooms (particularly the suites), and that the staff was pleasant and helpful enough (could do just a bit better, but I was happy with my interactions), I thought the place was pretty good.

The biggest disappointment was the restaurant, which is primarily seafood . Our table ordered a number of different things, and we were uniformly disappointed, though the one person who ordered a non-seafood entry thought it to be very good. Service was good, just the food was not up to par, particularly given that it was not cheap.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank Anonymous-Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloseaside, Manager at Shilo Inn Suites Hotel - Seaside Oceanfront, responded to this review, July 25, 2010
Anonymous-Atlanta :

Thank you for staying with us at the Seaside Ocean Front Shilo Inn.
Thank you for bringing the details of your recent visit to our attention - We truly value your opinion. We apologize that your experience in our restaurant was not what you had expected. We take great pride in our fresh products and preparation as we update our menus to feature a selection that is enticing to our hotel guests and local residents.

We look forward to your return as well as your feedback regarding our new menu selections and quality Shilo guest service.

Sincerely,


Sam Sharaf
Director
Restaurant Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enumclaw, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 14, 2010

This would be an OK place to stay in the winter. The staff was average except for the bar staff who let us sit for almost 1/2 hour before serving us. The biggest issue with this hotel is there is no AC in the entire building. If you're staying in the summer, the rooms can be unbearably hot. Location is relly nice though and plenty of parking. Right on the beach at the heart of the strip. Would probably stay here again but not during the two warm months in Oregon. I did find five bucks in the parking lot though which was the highlght of my stay.

  • Stayed July 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jnanavich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloseaside, Manager at Shilo Inn Suites Hotel - Seaside Oceanfront, responded to this review, July 25, 2010
Dear Jnanavich:

Thank you for staying with us at the Seaside Ocean Front Shilo Inn.
Please accept our apologies for the improper service you received in our lounge.
We pride ourselves on our quality food and excellent service, however from what you have experienced; it is apparent that we did not live up to our reputation.

We will take the appropriate steps to correct this service issue so that when you return to the Seaside Ocean Front Shilo Inn you will be assured of affordable excellence and quality guest service.

Sincerely,

Sam Sharaf
Director
Restaurant Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shilo Inn Suites Hotel - Seaside Oceanfront

Property: Shilo Inn Suites Hotel - Seaside Oceanfront
Address: 30 N Prom, Seaside, OR 97138-5823
Phone Number:
Location: United States > Oregon > Oregon Coast > Seaside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Seaside
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Seaside Oceanfront 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
When you stay at the Shilo Inn Suites Oceanfront Hotel you will be right on the beach in the center of the cultural and tourist attractions of Seaside. The newly updated spacious oceanfront rooms offer Shilo guests a spectacular view of the Pacific Ocean and glorious sunsets. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Seaside Oceanfront Hotel Seaside
Shilo Inn Seaside Oregon
Seaside Shilo Inn

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