A couple of nights ago I dropped into Yummy for a meal. I had first visited the place in 2008, and enjoyed the food, wine and atmosphere - and the service was excellent and friendly.
This time, however, the server seemed to be going from friendly to irritated. She definitely seemed upset that myself and my friend weren't ordering a three course meal or the prix fixe menu. I had some difficulty in picking a wine by the glass and this also seemed a point of irritation. Orders placed, our drinks were promptly served and the food came along in good order. The food was marvelous. My colleague had the minnestrone while I had the fava bean and bacon risotto.
In almost all the conversations I had with the server, which was mostly complimentary to the restaurant, there was this air of annoyance. Why is it people in the "service industry" forget what the industry is about? It doesn't kill someone to be hospitable and pleasant to the customer. After all, I could've taken my business elsewhere. Honestly, I had friendlier service at Dooger's Restaurant for lunch. Much nicer.
Needless to say, I can't say I want to rush back to Yummy. The food is great but that is only part of the dining experience. In this economy restaurants need to be cognizent of all aspects of their business performance, or more and more people will just stay home.