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“Convenient Seaside hotel, needs some TLC”

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Comfort Inn and Suites by Seaside Convention Center/Boardwalk
Ranked #16 of 27 Hotels in Seaside
Certificate of Excellence
Washington
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Convenient Seaside hotel, needs some TLC”
Reviewed September 19, 2011

We have stayed at this hotel MANY times and have always loved it, but this time we were a little let down. A few years back they did a total remodel of the hotel and updated everything inside and out. It was a sparkling clean, modern "new" hotel. But, just in a few short years it has really taken some wear and tear...most noticable in the very dirty carpets throughout. We stayed over one of the coast's warmest weekends of summer 2011...it got into the upper 80's. Our room was hot and muggy, so we turned on the A/C. The unit ran all day and all night long and it never cooled our room down. We asked about it at the front desk the next morning...just as the mainenance man walked by. He informed us that the A/C unit had been broken for some time and that he was still waiting for parts. They knew our unit didn't work, yet we weren't informed of this upon check-in. They did offer us either a portable fan or a $25 credit. We took the credit and then slept with the balcony door open the next two nights. But, since the outside balcony lights are always on and there is no way of turning them off (no switch), our room was lit up more than we would have liked. The bedding in our room was questionably clean...the bed skirts had both been spilled on (possibly coffee or juice by the color) and one of them was actually moldy! The flat sheets and pillow cases seemed clean, but we questioned whether the blankets on the beds get washed between guests. We asked for clean bedding one day during our stay and the same blanket was put back on the bed (I had marked the tag with a pen so I could check). The blankets are sandwiched between two of the clean flat sheets, so maybe they figure they don't need changed very often? Our bathroom / vanity area was not very clean at all. The room had a coffee pot / mugs, etc. on a tray on the counter by the sink...right next to the sink...which is kind of yucky if you consider what all goes on at a sink (shaving, brushing teeth, washing dirty hands...). I moved the tray so that we had some bathroom counter space and it was obvious that the tray hadn't been moved and cleaned under or behind in a very long time! The amount of dirt, dust, and hair was disturbing. Since I had antibacterial hand wipes with me, I wiped down the entire counter / sink area and was even more disturbed at how filthy the white wipes became upon wiping. I even had to clean built-up "sludge" off the faucet handle. I deliberately left make-up smears on the mirror and counter to test housekeeping and the smears remained in place the entire three night stay of our trip! They restocked our room (towels and soap) and made up the beds daily, but that is all they did. Nothing was ever wiped down or mopped up. The drain plug in our shower was unscrewed and lying in the middle of the tub when we checked in. When I went to replace it I was greeted with a drain full of nasty slimy hair. I feel horrible having to report all of these unclean discoveries because this really could be a super nice hotel again if they gave a little more attention to detail when it comes to cleaning. The positives are many however! The pool area is great...the sauna is a perfect dry heat, the hot tub is hot and relaxing, the pool is warm enough to actually enjoy. The breakfast is more than most hotels offer...everything from healthy yogurt, toast, and cereal to the more indulgent biscuits and gravy or waffles. The location of the hotel makes it the perfect base camp for a Seaside vacation. Located right on the main drag it's easy to duck in and out of the hotel to change clothes or drop off souvenirs. And it's only a few short blocks to the beach from the hotel. The river is a peaceful view from the rooms too. A deep down clean and then upkeeping that clean would put this hotel back up at the top of our list.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SleeplessMom12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for taking the time to write a review for the Comfort Inn and Suites in Seaside. I deeply apologize that you felt the Hotel was not up to Choice standards. Please know that we have put our Hotel through a deep cleaning process of every room and are continuing efforts everyday to keep our Hotel in the best condition. Please in the future if you are unsatisfied with a Hotel room at any Choice location voice it to the General Manager as I would of been happy to move you to a different room if I would of known you were unsatisfied. Our goal at every Choice hotel is to make sure our guest enjoy their stay to their fullest and as long as we know the guest is dissatisfied we will take every step to ensure you are very happy. Once again I deeply apologize for your stay and hope in the future you will give Comfort Inn and Suites another chance so we can provide you with the level of service that you expect and we thrive to offer.
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441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Columbus, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 12, 2011

We only stayed one night here, and it provided a super convenient jumping off point for exploring Seaside and Oregon's northwest coast. We made the reservations the same day, and it was more economical to stay in Seaside then in Astoria. For the value, it was maybe a little overpriced, but it was all about the location. The property seems to have been recently refurbished. I liked that the sink was outside of the bathroom since we were traveling with 3 adults. Every room faces the river and has a little balcony, but we didn't use it since it was kinda filled with bird poop and the plastic chairs needed a good scrub down. But we weren't there to hang out in the hotel! I would definitely stay here again. There was a free breakfast, but we opted to eat at Pig 'n Pancake up the street for some local flavor.

  • Stayed September 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bltp13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for taking the time to review our hotel the Comfort Inn and Suites Boardwalk. I apologize for the balcony and please be assured we are using this reveiw as a training tool for our staff to improve our services we provide for our guests. Thank you for your kind words and we hope to be able to meet all your expectation's on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 8, 2011

We came into town tired, but walked into the hotel and felt refreshed. The pool/spa is open 24 hrs for adults, which was really nice. The property is in excellent shape! We stayed in a jacuzzi suite and really enjoyed it! Michelle at the front desk was very helpful! The breakfast room opens to the water and the cool sea air felt so refreshing!

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you so much for taking the time to complete an online survey. We pride ourselves in great customer service and it is always so pleasent to see guest who are pleased not only with the Hotel but the staff as well. Thank you for the kind words it is amazing encouragement to the staff. Thank you for choosing the Comfort Inn & Suites Boardwalk and we hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2011

Loved the location! Breakfast was good but the tables were dirty and the food area as well. I was disappointed in the housekeeping. When we returned to our room after a day of fun we found it not cleaned or visited at all. Dirty towels and the beds not made. When we went to the front counter to ask about it we were told since we had the do not disturb sign on the door it wasn't cleaned. We did have the sign up while we were getting ready, but we were out and the sign removed by 10am and housekeeping was only 4 rooms down. We did get fresh towlels and our garbage emptied but nothing more.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4Stalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for choosing the Comfort Inn and Suites as your hotel in Seaside Oregon. We appreciate you taking the time to fill out this survey and give us your honest feedback. We will use your reivew as a training tool for our housekeepers to make sure every guest enjoys their stay in one of our nice rooms. We look forward to being able to meet all of your accomadation needs in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, Canada
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2011

I booked this room based on all the positive reviews that I had read. The area of the hotel is perfect in Seaside. Walking distance to everything: boardwalk, ocean, outlets and all the great restaurants.
Our room was roomy and we really enjoyed the little balcony to watch the river. Bed was comfortable. My only complaint would be that the TV unit and the TV itself were very outdated. Hotel staff was very friendly.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kelsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for choosing the Comfort Inn and Suites as your hotel in Seaside, we are so pleased to hear it was an enjoyable stay. I am happy to let you know that we are working on upgrading all of our T.V's in the Hotel and after the first of the year we will have brand new 32 inch T.V's in all of our rooms. We hope you will come back and see us and our new T.V.'s, we look forward to accomdating you and your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 28, 2011

We visited Seaside two weeks ago, and we stayed at this hotel for two nights during the week. The location was lovely, but that was about it. The hotel looks lovely from the outside and inside (it looks like it's been remodeled in the past several years), however, it does not look like the staff are keeping the hotel clean. When we entered the room, I found hair on the night stand, two dirty drink rings on the desk and a dirty lip stick stain on one of the coffee mugs provided in the sink area. When I turned the mug on it's side to make the lip stick stain clear to the housekeeping staff, they simply turned it over the next day and left the same mug. The next day on the way to breakfast, we used the stairs instead of the elevator, and noticed that the relatively new carpet had ground in dirt and looked like it had not been vacuumed/cleaned in quite a while. It's sad, because it looks like they did a great job on renovations, but unless they get their housekeeping staff in order, this hotel is going to be extremely run down in a short period of time.

Room Tip: Request a room on the second or third floor away from the street
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Shelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for choosing the Comfort Inn and Suites as your hotel in Seaside Oregon. We appreciate you taking the time to fill out this survey and give us your honest feedback. We will use your reivew as a training tool for our housekeepers to make sure every guest enjoys their stay in one of our nice rooms. We look forward to being able to meet all of your accomadation needs in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2011

Stayed here on a Sunday night. Staff was nice and got us into our room early. The location is great, just off the main street. The rooms were clean and maintained. You also have a small deck that looks over the river.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheriseSmithart, General Manager at Comfort Inn and Suites by Seaside Convention Center/Boardwalk, responded to this review, September 30, 2011
Thank you for taking the time to post your review. We are so pleased we met all of your traveling needs and look forward to hosting your accomadation needs in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites by Seaside Convention Center/Boardwalk

Property: Comfort Inn and Suites by Seaside Convention Center/Boardwalk
Address: 545 Broadway Ave., Seaside, OR 97138-5824
Phone Number:
Location: United States > Oregon > Oregon Coast > Seaside
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Seaside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites by Seaside Convention Center/Boardwalk 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
"The Comfort Inn & Suites, located in Seaside, Oregon, is close to the Pacific Ocean, and is conveniently near the boardwalk. This hotel is perfect for both leisure and business travelers and is close to a number of popular destinations and tourist attractions. Head to the Seaside Carousel Mall or the Seaside Antique Mall for a day of shopping. Spend the day outdoors, soaking up the sun and playing in the ocean at Sunset Beach. Nature lovers will also enjoy a day at Necanicum River. The Seaside Convention & Civic Center is another frequented spot and is near the The Seaside Comfort Inn & Suites. As a guest at this non-smoking hotel, you will enjoy many wonderful amenities. You will have access to free WiFi, receive a free weekday newspaper, and get free coffee. A complimentary breakfast is also included with your stay. Start your day off right with waffles, eggs, meat, yogurt, and fresh fruit, to name a few of the delicious options. You will also have access to the pool, whirlpool, and sauna, which is open 24-hours a day. Each guest room is equipped with special features to make your stay more comfortable. These include a refrigerator, a coffee maker, a microwave, a hairdryer, and an iron and ironing board. Some of the guest rooms even have balconies with a view of the river, for a more luxurious stay. If you are looking for a hotel in Seaside, Oregon with friendly staff and comfortable accommodations at a great price, book your room at the Comfort Inn & Suites today!" ... more   less 
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Also Known As:
Comfort Inn And Suites Boardwalk Hotel Seaside
Comfort Inn Seaside
Seaside Comfort Inn

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