THEY WOULD NOT HONOR MY RESERVATION !
I had a reservation for the Comfort Suites Airport, at 630 Hawthorne SE, in Salem Oregon. The hotel clerk refused to honor it and I was left stranded and offered no assistance or guidance to stay elsewhere. I needed a place to stay and I was worn-out but was refused entry or assistance for alternative lodging. I telephoned the facility a week after my experience and waited 15 to 20 rings before someone answered the telephone. I left my name and number for the General Manager in order to voice my concern but was never contacted.
I am a 61 year old professional with means and a moderate business traveling demand but was received by their clerk in a most unwelcoming and unprofessional manner; ever experienced throughout my lengthy career.
I am certain many weary business travelers out there know the feeling of finally arriving at your lodging, fatigued and in business attire, which lost its fresh appearance many hours ago. After traveling and working during the day I arrived at the hotel after dark. With a print-out of my confirmation email accompanied by a digital image on my smartphone, I was denied and turned away by the receptionist.
D-----, the obnoxious clerk with a bad odor and a dirty polo shirt, would not let me in and told me my reservation was invalid. He said there was a mix-up in billing and he would not allow me to stay. The clerk next to him suggested to D------ to let me in, while charging my personal credit card. D------ ignored the suggestion and basically told me I was out of luck, in a most obnoxious fashion.
I appealed for entry while offering payment with my personal credit card, in an effort to stay the night, all to no avail. I was very tired and needed the rest. I offered to resolve the billing error in the morning while charging the room to my personal Visa for the time being, as long as I could stay the night. D------ wouldn't have it and was more interested remaining argumentative and contentious.
I asked him to be more solution oriented and not to raise his voice at me. However, D----- still ill-mannered, kept his confrontational demeanor and I gained no progress toward a solution in my unfortunate predicament. My appeals, proposed solution and reservation were all null and void.
Dear Comfort Suites Management, please be aware that your clerk is unkind and a deplorable representative of your hotels. Thank you for affording me to express my experience.
RVT, Weary Traveler,
- Official Description (provided by the hotel):
- The Comfort Suites® Airport is centrally located between Eugene and Portland in the Willamette Valley, just off Interstate 5. This Salem, OR hotel is only two miles from the Oregon State Capitol and within minutes of several colleges and universities, including Corban College, Western Oregon University, Willamette University and Chemeketa Community College.*Free High Speed Wireless*Complimentary Hot Buffet Breakfast*Evening snacks*Light Dinner snack - Monday thru Wednesday If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests are also invited to take advantage of the exercise room, indoor pool, hot tub and sauna. Business travelers will appreciate access to copy and fax services. *Meeting Facilities also available ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Salem, Oregon
- Salem Comfort Suites