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“Enjoyable stay” 5 of 5 bubbles
Review of Best Western Pacific Highway Inn

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Best Western Pacific Highway Inn
Ranked #6 of 23 Hotels in Salem
Warman
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Enjoyable stay”
5 of 5 bubbles Reviewed August 19, 2014

We enjoyed our stay as the room was quiet and comfortable and had a very nice decor. Staff was friendly, efficient and very helpful and made us feel welcome. There was a good selection of items at the breakfast.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
    150
    171
    78
    22
    20
See reviews for
157
115
34
87
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Las Vegas, Nevada
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed August 19, 2014

We made our reservation at this property for a two day visit with family. Our first at this particular BW. Being unfamiliar with the layout of the property, we requested a (K) room that was away from elevators / stairs, high traffic areas. Now upon arrival, which was a late hour due to airlines & traffic, the front desk clerk blurts out that they are sorry, they do not have our room, which btw was guaranteed with a credit card. Seriously, what kind of a place is this. Our immediate reaction to this is great! Let's go find a room elsewhere now at this late hour. Then the clerk states that the do have (K) room but that it is near some stairs. Now as with any reservation, one is always aware that special request will try to be accommodated. We know this, we only hope that our request can be met. We know it is not a guarantee, so why would a desk clerk who clearly has a (K) room blurt out to us first thing upon arrival that they do not have our room. It certainly put us on the defensive and made us feel angry that we could reserve and guarantee a (K) room but because our hopeful special request could not be made that now she states they don't have our room? Who does that to people? I have worked in hospitality and the last thing a guest wants to hear is sorry we can't, etc. A good clerk will start with, yes we have your room ready but we are so sorry we were not able to position your room away from the stairs because of what ever reason you want to say i.e. the building layout has all the (K) rooms around the stairs,or other guest that we anticipated checking out decided to extend their stay,etc. You start with the positives first before you piss off the guest as this was the case. Room was dated and could use a freshen up. Felt it was a bit overpriced for area. Served our purpose.

Room Tip: Request a room if you can away from the road. They are not too good about special request but if you...
See more room tips
  • Stayed January 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank DAVID W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, August 20, 2014
Thank you for your review of our property. I'm very sorry to hear that you did not receive the requests you were wanting. It is certainly not our intent to give our guests anything other than what they request. Please call or email me so I can get the information needed to look into the first or original guaranteed reservation you made. This will also be able to help me identify the front desk agent so that I can make sure that future guest requests are handled in a more appropriate manner.

We appreciate your business, and hope that you will give us another opportunity the next time you are in Salem.

Sincerely,
Sara Martin
503-390-3200
bwphi@msn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 of 5 bubbles Reviewed August 19, 2014

The hotel is quiet and out of the way. The Motel is located on the North side of the city. You have to travel a little ways for shopping and services, but that is no problem, because.whatever you are searching for they help you find it. A perfect place for a quiet stay.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 461adriand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 17, 2014

The hotel itself is a little run down, the lights in the room need a complete overhall its like working under candle light. The staff were exceptinally helpfull and friendly. I would recommend it for business and leasure but probably not couples

  • Stayed August 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Angus R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, August 19, 2014
Thank you, Angus, for your great review of the Best Western Pacific Highway Inn. It's nice to hear that you enjoyed your stay with us; I'll pass your comments on to our staff. We look forward to seeing you the next time you are in Salem!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 11, 2014

We were greeted by very friendly staff at check-in. Hotel room was spacious and very clean. Beds were comfortable. Indoor pool and hot tub were welcoming after a long drive. Breakfast was good and there was plenty of room to sit down. They had oatmeal, cereals, pancakes, fresh fruit and juices. The location is only about 20 minutes south of the Woodburn Outlet Mall which is big plus. Overall, we had a great stay and would definitely stay there again!

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Happypeople3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseburg, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 10, 2014

We were traveling without a reservation and very glad to find a vacancy at this hotel. We unfortunately had to accept a smoking room due to availability, but we knew what we were getting into. Despite that, the room was very large and comfortable. The bed was cozy and the pillows were pleasantly fluffy. We enjoyed the pool/spa area with our two sons, and were surprised to find the pool relatively warm. The breakfast options were diverse enough to please everyone, even my picky 5 year old. We would stay again for sure. The only downfall was the room's air conditioner which was very loud and there was only a switch for cool and heat with no control over temperature.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Autumn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, August 19, 2014
Autumn, thank you very much for your kind words and your positive comments. We have been working very hard to make sure that we provide a quality guest experience, for every guest, every time.I am so glad that our breakfast options were diverse enough to please everyone! I will be sure to pass on the comment about the air conditioner to the maintenance staff so this is corrected. Thank you again, we look forward to seeing you the next time you are in Salem!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yakima, United States
1 review
5 of 5 bubbles Reviewed August 10, 2014

We are always pleased when staying here. From check in to the housekeeping staff everyone is always very helpful. The breakfast is very good. If you can't find something they are always very helpful and don't feel like you're inconveniencing them.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, August 19, 2014
Thank you, Paul, for your review of our property. We take great pride in our property and the service that we offer, and I'm happy to hear that you enjoyed your stay. We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Pacific Highway Inn

Property: Best Western Pacific Highway Inn
Address: 4646 Portland Rd NE, Salem, OR 97305-1657
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Pacific Highway Inn 2.5*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Priceline, Orbitz, Booking.com and Kognitiv US Corp so you can book your Best Western Pacific Highway Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Salem
Salem Best Western
Best Western Pacific Highway Inn Salem, Oregon

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