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“Impeccable customer service.”

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Best Western Pacific Highway Inn
Ranked #6 of 23 Hotels in Salem
Eugene
2 reviews
“Impeccable customer service.”
Reviewed June 25, 2014

I had had a horrible day at work and to top it off went out to my car to find I had a flat tire from a nail. Since I travel for work and live in eugene I didn't want to drive back on a spare. I called the hotel and asked if they had any rooms available for a decent rate. I believe the girls name was Katie she was so helpful and made sure that I was comfortable. I will definitely come back here if I ever need to and I will most definitely recommend this hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Torrancejane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

Traveler rating
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    84
    24
    21
See reviews for
180
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Salem, Oregon
Level 5 Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 22, 2014 via mobile

Rooms clean and so is the property. Nice breakfast but could use more sitting room. Friendly staff. Pool area is clean and large. No room for trucks and RVs though. .. .......,............................ .......... . ....

Stayed June 2014, traveled on business
Helpful?
Thank carral069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, June 25, 2014
Thank you, for your review of our property. We are always working hard to make improvements that are recommended by our guests. It's great to hear that you enjoyed your stay with us; our staff takes great pride in the cleanliness of our rooms. We look forward to seeing you the next time you are in Salem!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sebastopol, United States
1 review
Reviewed June 21, 2014

Hotel was good in all areas except for traffic noise (don't open a window) and a really loud a/c unit which had only an off/on setting. Also, the reception staff, both morning and evening, had no knowledge of the Americans with Disabilities Act (ADA). Both needed to call management to get clarification even though I presented them with a card explaning the Act. Both refused to read the information I presented. However, after contacting the manager, every thing worked out. I have not run in to this problem before with any business so I attribute it to insufficient training with public contact employees. All in all though, the hotel was fine but I still didn't sleep a wink!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, June 25, 2014
Thank you, Robert, for your review of our property. I'm so sorry to hear that you didn't enjoy your stay with us. We don't often get noise complaints from any of our rooms, but we do have some areas of the hotel that are more likely to remain noise-free (away from stairs, elevators, etc). We are happy to honor all location requests, including requests for a quiet room. Regarding your pet that is ADA, I am sorry you experienced any issues with our staff we would like to let you know we have added extra training hour to insure this won't happen in the future.

Again thank you for your review, we appreciate your business. We hope that you will give us another opportunity the next time you are in Salem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2014 via mobile

This place was great, it literally has every thing you would want for a great price, very clean, friendly staff, safe, and there beds were great and comfy, they had Wi-Fi, and a pool that was open late, Definitely recommend it!

Stayed June 2014, traveled on business
Helpful?
1 Thank Tarynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, June 25, 2014
Thank you for your review of the Best Western Pacific Highway Inn. It's great to hear that our staff provided great service for you, and that you enjoyed your stay with us. We hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Level 5 Contributor
94 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 16, 2014

Stopped overnight at this hotel to get off the freeway during a driving rainstorm. Very clean, nice staff, comfortable beds. Up to the usual standards for a Best Western. We were at the beginning of a 3 weeks road trip, so did not have time to enjoy the amenities. Would definitely stay here again.

Stayed May 2014, traveled as a couple
Helpful?
Thank PollyannaDreamgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake B, Manager at Best Western Pacific Highway Inn, responded to this review, June 25, 2014
We are so happy to hear that you enjoyed your stay with us, and that you liked our amenities. I will pass on your comments to our staff; they will definitely appreciate your kind words!

We look forward to seeing you the next time you are in Salem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, WA
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2014

We stayed overnight on our way through Salem. As requested, we got a room away from the highway to reduce noise. The room was spotless, and every staff member we encountered was pleasant and professional. The usual sort of breakfast, hard boiled eggs, gravy, biscuits, cereal, etc. was welcome and included in the room price. A good value. We'll stay here again.

Room Tip: Street can be noisy, request a room away from it.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArcSol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, United States
1 review
Reviewed June 14, 2014

The Best Western in Salem was convenient, exceptionally clean, spacious and reasonably priced. The staff was friendly and helpful. We enjoyed the pool, fitness center and the breakfast. We look forward to staying at Best Western in the future.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Pacific Highway Inn

Property: Best Western Pacific Highway Inn
Address: 4646 Portland Road Northeast, Salem, OR 97305-1657
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Pacific Highway Inn 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Salem
Salem Best Western
Best Western Pacific Highway Inn Salem, Oregon

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