This was a nice,clean hotel. There were no amenities and i felt like i paid too much. I had asked for an end room and double checked upon arrival. I was told my room was on an end but it wasn't. The phone didn't work and because i am from Canada, my cell would not work outside the U.S. I asked to move to the room next door and was first told by the front desk person that she wasn't sure and would check. Then she said the hotel was full so no i couldn't. I pointed out that the room next door was unoccupied at that point but she never did get back to me. She did send 2 men to look at the phone and they replaced it with another. It still didn't work and they told me it was my international phone card. I have never had a problem with my phone card. A lady a few doors down offered to let me use her phone and it worked just fine. This would not have ordinarily been an issue but i did have an emergency and needed to call home. I am a diamond member and i expected better treatment. I found the bed and pillows uncomfortable. I had a non smoking room but this didn't stop two of the cleaning staff from smoking on the sidewalk right outside my door despite the signs. Breakfast was good with lots of choices. I would not stay here again.
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- Also Known As:
- Best Western Salem
- Salem Best Western
- Best Western Pacific Highway Inn Salem, Oregon