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“Very nice stay in center of Salem” 4 of 5 stars
Review of The Grand Hotel in Salem

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The Grand Hotel in Salem
3.5 of 5 Hotel   |   201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301   |  
Hotel website
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Hotel amenities
Ranked #3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
Chicago, Illinois
Level Contributor
224 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Very nice stay in center of Salem”
4 of 5 stars Reviewed November 5, 2012

SInce I travel to Salem each year for business, I've stayed at a number of hotels. Once I found the Grand Hotel (formerly Phoenix) I haven't changed. It is a very clean and comfortable hotel with good sized rooms. There are all the amenities including free underground parking, well equipped workout room, and very good hot breakfast included in the room price. And the hotel is right in the center of downtown Salem a fairly short walk to the capitol and Willamette University.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RyanLChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
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English first
Port Coquitlam, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2012

We found this on the Internet. One of the nicest hotels we have ever stayed at. Everthing from the decore to the cleanliness and the fantastic restaurant, this hotel is top notch. The staff were very professional. The location is downtown Salem and an easy walk to major department stores.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palouse
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 15, 2012

This was my first trip to Salem and I thoroughly enjoyed my stay at the Grand Hotel! The rooms had a lot of space and also included a microwave and refrigerator. A free continental breakfast is included (which you don't find often in large hotels) and there is no charge for parking, so you are able to come and go as you please. The one negative I had was the firmness of the mattresses, I like mine a little more on the softer side. Overall, it was a great stay!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ImaCoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed October 9, 2012

On the positive, let me say that the staff was outstanding! They were very courteous, friendly and helpful both at the registration desk and in the restaurant. They are definitely better at this hotel than many places I've stayed. The room was very spacious with even plenty of room for a couch. I travel frequently and I've paid much more for a room much smaller than this. Previous reviews have complained about the quality of the hotel and the rooms. These are old reviews. There was nothing to complain about in either area so they must have updated the hotel since these reviews. The restaurant fare and atmosphere is great.

On the negative, there are a few things to be noted. The beds are firm so I had a lot of difficulty sleeping since I prefer softer beds. Also, if you are a woman you are going to have a problem. The lighting in the bathroom is very dim. I had to apply my makeup by memory. Lastly, unfortunately, it is true that the ceilings are thin. I was woken up in the morning by someone taking a shower.

All that being said, I've stayed in all of the better ranking hotels in Salem. This is definitely the place to stay.

  • Stayed September 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank smithari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review, November 5, 2012
Smithari,

Thank you for your assessment of our hotel on your recent visit to Salem, we are so pleased that you've found us after apparently trying some of the other quality facilities in Salem. You've identified probably one of the most difficult issues we have in the hotel industry; what is the perfect mattress? Please let us know when you are returning, we have extra matress pads that can be put on the bed to add extra comfort for someone enjoying that plushness. We will be celebrating our 8 year anniversary in March and we have several items being enhanced and improved to keep the value of our hotel something people want to pay for. Again, thanks for the thoughtful evaluation!

Scott Snyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Lake, Minnesota
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed October 8, 2012

The Grad Hotel in Salem is the finest hotel in the city. I was amazed at the comfort of the accommodations and at a reasonable price. Forty minutes away from the Portland International airport, the location is ideal for enjoying the spectacular wine-country of western Orgeon from Portland to Eugene - ideal location and attached to a university town that is charming.

Room Tip: It is attached to the convention center of Salem - both new facilities. Restuarantes are nearby and...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Indy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grants Pass, Oregon
Level Contributor
216 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 30, 2012

This hotel is located in downtown Salem and it is first class. The elegance of the lobby was impressive, not overdone but very tasteful. The room was very comfortable with a relaxing arrangement with the couch and desk nearest the window and the bed further away. The price was a very good value. Free underground parking.

Room Tip: For the light sleeper request a room away from the street side. There are five floors, but should...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 4cents-worth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burns, Oregon
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 24, 2012

Whereas I do not recommend the Grand Hotel Bridgeport, I DO recommend this place! Great downtown location, parking garage, very nice pool with wheelchair user accessibility (kudos to them!) the breakfast was very lovely.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shoechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel in Salem

Property: The Grand Hotel in Salem
Address: 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Salem
#3 Romantic Hotel in Salem
#3 Business Hotel in Salem
#3 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Official Description (provided by the hotel):
Oversized, Well-Appointed, and newly renovated Hotel Accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon

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