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“Once again a perfect stay despite the weather”

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Hampton Inn & Suites Salem
Ranked #1 of 24 Hotels in Salem
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 10, 2014

We stayed at the Hampton Inn in Salem on 2/7/14. This was at the height of the snow/ice storm. Even though the weather was terrible, they had friendly and welcoming staff when we checked in. They offered suggestions for dinner that was close (and had a bar) after a three hour trip from PDX which is normally an hour.

We had to check out 24 hours early due to the worsening weather in order to make our flight back home on Sunday. They were understanding and gracious.

The hotel is very new and the rooms and lobby area are first rate. We will stay there again when our family needs take us to the area.

Room Tip: Any of their rooms are excellent.
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  • Stayed: February 2014, traveled with family
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Thank riddellfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terra N, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded February 15, 2014

I appreciate your review of our hotel. I am very happy we could help you in that rough weather. It was a very stressful weekend for all our guests and we wanted to make everybody comfortable as possible, so I am very relieved to hear that we could reach your expectations. I hope you had a pleasant trip home, and that we see you again!

Thank you,

Terra Nilsen
Front Office Manager

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649 - 655 of 879 reviews

Reviewed February 10, 2014

This location was a God-send as I was stuck in the winter storm. I was able to cancel my reservations without problem in Portland, OR, and set up this reservation without difficulty. When I arrived, I was welcomed by the staff and pleasantly surprised that, due to the adverse weather conditions, they had provided a complimentary meal of salad, chicken stroganoff, pasta and garlic bread. When I was removing the chains from my car, one of the housekeeping employees was heading inside and stopped to help me. Chivalry is not yet dead! My room was clean and quiet, the "normal" Hampton amenities like shampoo, mouthwash, etc. Internet connection was good. I worked out the next morning and the gym was nice, considering its a hotel fitness center. A few ellipticals, treadmills, and a bike as well as a nice weight rack and barbells. Breakfast was delicious, a variety of breakfast foods available like bagels, waffles, cereals, ham and cheese eggs, french toast, oatmeal, fresh fruit, yogurt... No hidden fees when checking out, and no issues. My great experience here has clinched my decision to choose Hampton Inns whenever I travel. I would highly recommend this hotel to anyone!

  • Stayed: February 2014, traveled solo
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Review collected in partnership with Hampton
Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terra N, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded February 15, 2014

First thank you for your generous review, here at the Hampton we always want our guests to feel like we are their home away from home. We do our evening reception three nights a week and we didn't want to miss out on a chance to make everybody as comfortable as possible during the storm. It's great to know that our housekeeper was able to help you out with your chains, and you were welcomed by a nice clean room. I am very happy to hear you took advantage of our facility and enjoyed them. Thank you for being our guest!!

Terra Nilsen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

I spend well over 100 nights a year in hotels and have vast experience with this chain. This was my first night at this location and I would say, one of my best experiences yet. The front desk staff was professional, friendly and helpful. The hotel was very clean and comfortable and we were even able to stay in on a snowy night and have the complimentary dinner. I want to add a personal thank you to General Manager, Chris Merritt, who went above and beyond to make each guest in the dining room feel welcome. I have never seen a manager like him in a hotel. A+!

  • Stayed: February 2014, traveled on business
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Thank Cindi1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded November 14, 2016

We truly appreciate you taking the time to review your stay with us! It encourages us to continue amazing service and to see where we can improve to make your visits amazing! Thank you for choosing Hampton Inn and Suites! :)

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Reviewed January 29, 2014

This hotel was clean and comfortable and the staff was outstandingly helpful. Our daughter was doing a music audition the next day and wanted to practice, so the desk staff found a unused conference room for her to do so.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hampton
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded November 14, 2016

We truly appreciate you taking the time to review your stay with us! It encourages us to continue amazing service and to see where we can improve to make your visits amazing! Thank you for choosing Hampton Inn and Suites! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

Would definitely recommend this hotel! Very courteous staff. The hotel was extremely clean and smelled fresh. The room was impeccably clean and the beds were very comfy. The hot breakfast had a nice choice of hot and cold items. We will be back!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hampton
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded November 14, 2016

We truly appreciate you taking the time to review your stay with us! It encourages us to continue amazing service and to see where we can improve to make your visits amazing! Thank you for choosing Hampton Inn and Suites! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

We attended a volleyball tournament and the staff was great to work with, made the whole process easy. Room was clean and neat. very much enjoyed our stay and will be back for the next volleyball tournament. The team loved the baked cookies and the lobby served as a great team meeting place.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hampton
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded November 14, 2016

We truly appreciate you taking the time to review your stay with us! It encourages us to continue amazing service and to see where we can improve to make your visits amazing! Thank you for choosing Hampton Inn and Suites! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

We have stayed at this hotel several times and always found the rooms to be clean, comfortable and quiet. The staff has always been friendly and helpful. The beds, furnishings and other amenities are at or above quality for hotels at this price range and location. The breakfast includes a very wide variety of items attended to by a courteous and cheerful staff member.

Room Tip: Ask for an up grade; I often have been able to get a free upgrade, especially of the weekends.
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Shipbuildered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Front Office Manager at Hampton Inn & Suites Salem, responded to this reviewResponded November 14, 2016

We truly appreciate you taking the time to review your stay with us! It encourages us to continue amazing service and to see where we can improve to make your visits amazing! Thank you for choosing Hampton Inn and Suites! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Salem

Address: 510 Hawthorne Ave SE, Salem, OR 97301-5085
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Salem
#1 Business Hotel in Salem
#1 Romantic Hotel in Salem
#2 Green Hotel in Salem
Price Range: $126 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Salem 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Hampton Inn & Suites Salem, set just minutes from downtown Salem, the state capital of Oregon. Take the family for some thrills at Oregon State Fairgrounds, discover the state’s natural beauty at Silver Falls State Park and explore Oregon’s various wineries and restaurants during your stay. The hotel is also located near many local colleges and universities, including Willamette University, Corban University and Western Oregon University. This Salem hotel is great for visiting students and families, and packed full of amenities to make your stay as comfortable as possible. It is also convenient to many nearby businesses, including T-Mobile and Sanyo.Check in to this hotel in Salem, Oregon to enjoy a range of amenities and services to make each guest feel at home. Swim laps in the hotel’s swimming pool and maintain your fitness routine on the road in the fitness center with a range of cardiovascular machines. Start each day with Hampton’s free hot breakfast, or simply grab a free Hampton On the Run® Breakfast Bag to take away with you Monday through Friday. Our hotel in Salem, OR offers a light dinner on Tuesday and Wednesday nights. Stay on top of work in the business center equipped with fax, photocopying and printer access. Host your meetings in the hotel’s 851 sq. ft. meeting room which accommodates up to 96 guests in a range of seating styles. ... more   less 
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Also Known As:
Hampton Inn & Suites Salem Oregon

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