We decided to try Roberts Crossing for my mom's 71st birthday. We'd been there before when it was a different restaurant so we thought we'd give it a try. Were seated immediately by Jim and our server showed up fairly promptly. There were several large tables that appeared to have just finished and were leaving. Not an overly busy night for a Thursday at around 7 pm. The interior is nicely decorated, although sparse - a great atmosphere for a cozy dinner for two or a family meal.
We ordered and within a reasonable period of time the appetizer arrived. Then the wait was on. My brother went through 3 soda's before the meal arrived. I notice after about 35 minutes the couples who was seated after us were already getting their meal so I inquired of the status of our meal with the waitress, who pretty much by now had forgotten about us. She came back and said "they'd been slammed" and it would be about 5 more minutes. Having run a restaurant before, I know "slammed" when I see it and they weren't slammed - particularly when the other tables sat after us were getting their dinner (although they had a different server).
Food finally shows up after 40 minute of waiting - brother's meal - ginger salmon was ok. Veggies were slightly cold (sign they've sat in the window too long). Mom had a chicken dish and her food was slightly cold too. She reported it was ok as well. I had salad so how can you screw that up? We elected to not have a dessert and didn't drink any liquor. We probably walked out with a $50+ bill for just a few sodas and a dinner. If you want a dinner salad or soup - add $4 bucks. Really, must be a special soup for $4!
While the waitress was "sorry" for the wait, there wasn't much mention of it and management certainly wasn't notified of the wait. Under my supervision, I would have made sure to stop by the table and offer a discount or dessert for the wait time. The waitress didn't seem like she was too interested in being there so maybe it was our unlucky draw.
Over all the food was ok. If given a choice to go again, not sure it would be top on our list.