We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst Service I have ever had”
Review of Casa Baez

Casa Baez
Ranked #75 of 568 Restaurants in Salem
Cuisines: Mexican
Restaurant details
Reviewed February 8, 2011

Good food? Who knows. We came in at 5 pm, thinking we had plenty of time to make a 6 pm meeting. Mexican food - what could go wrong? There was hardly anyone in the restaurant, and at least two servers. No problem, right. WRONG. 35 minutes later the waitress tells us our meals will be right out. "We only have one cook tonight, the other didn't show." 15 minutes later, still no food. When we ask a different waitress, she tells us they are just starting to cook our meal. We get the manager. Tell him we have to be at a meeting in fifteen minutes, and if the food does not come out in 3 minutes we will be forced to leave. 3 minutes pass, we get up to leave. Do we get an apology? An offer to buy us our drinks and guacamole, anything? NO. We get a rude guy demanding we pay for our one drink and bowl of dip. This place has zero idea what customer service means. They could have at least told us when we walked in that they were down a cook and to expect a wait.

1  Thank jazger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (35)
Traveler rating
Traveler type
Time of year
Language

33 - 35 of 35 reviews

Reviewed November 8, 2010

You could tell the salsa and other food items were homemade or appeared homemade. The salsa was good and spicy, but the chips were over-salted. My mole had a lot of chicken but the flavor was fairly bland. The service was just OK. The ambiance wasn't much. Might give it another try. They have a Happy Hour, so might come back for that.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank plaidbagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2010

My wife and I have eaten here for the last 25 years. Excellent food, good amounts and friendly service. Family and locally owned. Freshly made salsa and tortillas that will knock your socks off. We have tried other Mexican restaurants, but for us, nothing compares. Their staff have a long history at the same location, which tells me a good owner and great client base. And who would expect good coffee at a Mexican restaurant, but this one does. We will continue to eat there until age gets the better of us. Thanks to Hector and all the staff.

    • Value
    • Atmosphere
    • Service
    • Food
3  Thank MikeNancy_in_Redmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Casa Baez? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing