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“Cheap room, tough nite”

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Crossland Economy Studios - Salem - North
Ranked #16 of 24 Hotels in Salem
Reviewed June 26, 2010

We were heading back to Washington and spent 1 night in the Crossland Salem, seemed like a decent room on check in, but we had ants and had to put all our food in the fridge or microwave to keep the bugs out, the receptionist gave us some cleaner and rags to try and knock the ants down (it didn't work), they did give us a discount, but the walls were paper thin, and the bed was very uncomfortable too, no ice machine, and nothing nearby, not even a minimart.
If you just need someplace cheap for 1 nite and are by yourself it might be ok, don't take your wife.

  • Stayed: June 2010, traveled as a couple
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Thank bluehat73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 - 101 of 106 reviews

Reviewed May 6, 2010

I did not pay very much for this room, and did not expect very much. Wireless internet is available for a $4.99 fee, though that is a one time fee for a month. The room was rather small, but it was just fine for one person. It did have a refrigerator, microwave, sink, and stove. The only complaint is that the bed I slept in was like a rock. It was surprisingly uncomfortable.

  • Stayed: May 2010, traveled solo
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Thank gittinsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2009

Staying with Crosslands in Salem is more than I can explain, from Staff ,to rooms, cleanliness, overall atmosphere. I have been back again many times & have told my other associates & family. I will also be checking into the other hotels in the chain, Portland, Eugene, & ect. Thanks is not enough.

  • Stayed: November 2009, traveled on business
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Thank valleygirlbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2009

Room was very clean. The bed was extremely comfortable. Staff was wonderful.

  • Stayed: June 2009, traveled as a couple
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1  Thank MamaJanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Extendedstayhotels, Regional Director of Operations at Crossland Economy Studios - Salem - North, responded to this reviewResponded October 13, 2009

Thank you so very much for your glowing review of Extended Stay America Tacoma South. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed May 21, 2009

The room was clean. Friendly staff.
Don't expect a real kitchen - the refrigerator is not "full size" - it's one of those small beverage refrigerators.
Beds are uncomfortable/cheap and the matresses were dirty and stained.
WiFi was not working for half of our stay.
We've stayed in Salem twice since then but not at Crossland. Check out the Phoenix Inn or Holiday Inn Express - both are worth the few extra dollars.

  • Stayed: December 2008, traveled with family
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Thank dhoag123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Extendedstay7003, Area Operations Manager at Crossland Economy Studios - Salem - North, responded to this reviewResponded May 28, 2009

I appreciate your constructive comments concerning the Crossland Economy Studios in Salem, Oregon. This Hotel is known for it's friendly staff and excellent housekeeping personel. Award winning, in fact. Sadly, of all the Extended Stay Brands ( Crossland, Homestead, Extended Stay America, and Extended Stay Deluxe), the Crossland Economy Studios brand is the only one that features a kitchenette instead of a full kitchen.

Your concerns of the reliability of our high-speed wireless have been noted and will be relayed to our service provider for analysis.

Bed comfort and quality are the most important features a hotel room can offer. Look for us to upgrade this amenity in the near future as we listen to valued customer responses such as yours.

Being an economy hotel, the Crossland can not compare to the hotel choices you listed above in amenities. But those hotels can not compare to our rate. With our rooms starting at $29.99 per night, we are positioned very well for the budget-conscious, and you can easily trim $60.00 off your hotel stay per night.

In this economy, we have been a welcomed surprise for many business and leisure travelers.

Again, Thank you for your great comments, constructive insights, and the time that you took to put it all together. Remember to visit us online, and our many brands, when you plan your next travel excursion.

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Reviewed February 19, 2009

Refused to honor price found online. Management argued with me on the phone...very rude and unprofessional...Will never stay at this hotel, due to customer service just on the phone being so poor... Even after asking for management.

  • Stayed: February 2009, traveled as a couple
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2  Thank noraluvsmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Extendedstay7003, Area Operations Manager at Crossland Economy Studios - Salem - North, responded to this reviewResponded May 28, 2009

I do want to apologize for any rudeness that was perceived during your phone conversation with our Guest Service Representative over the topic of on-line rates.
Actually, the on-ine rates that Crossland, as well as all of Extended Stay Hotels, are just that, internet rates. They must be booked on the actual site that you found them. The Guest Service Representative nor the Manager has the capability of honoring these rates at the hotel. They must be booked on-line.
Although the Crossland Economy Studios in Salem, Oregon is an economy rated hotel, this hotel has won many awards for both guest service and cleanliness within the hospitality industry. I do apologize that we could not honor your request on honoring rates, and I do aplologize that you feel slighted by our inability to do so through the rules of the program. Please feel free to book your next travel arrangements to Salem, Oregon through our website, where you will find our guaranteed lowest rates, information on our most recent promotions and specials. Thank you for the opportunity of clarifying the misunderstanding and I hope you will choose us again. :)

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Reviewed October 13, 2008

This Hotel/Motel was not impressive.We were visiting here from the East Coast to look for housing for a future move here. We expected for the price we were paying to get more. The first room we were given was not cleaned at 4 pm, then the second room we were given was small, dirty, missing paint on the front door, and was not what we paid for. The front desk clerk, Holly, was wonderful. She helped us out a lot. We asked for a better hotel and she gave us some places to go. She explained to us that Crossland suites are economy suites for people staying in the area for work, not looking for the amenities, or a nice place to stay. We have stayed at many extended stay type hotels, and it was never this bad. We were supposed to get two queen beds and kitchen, but we got two double beds- really two double beds, not queens, and a very dirty kitchen, small room and unimpressive overall suite. I was told that the Crosslands were "economy" but for the price, they were not economy at all. We went down the street to the Red Lion and paid five dollars more a night for a clean room with a true Queen Bed, and the almost same amenities. All we were missing was a stove. I would definitely not Recommend this unless you needed a place to stay for a few weeks at not a so economy price to help with meals. But overall, a no brainer. DO NOT STAY HERE!!

  • Stayed: October 2008, traveled as a couple
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Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Extendedstayhotels, Regional Director of Operations at Crossland Economy Studios - Salem - North, responded to this reviewResponded January 8, 2009

Thank you for taking the time to make us aware of your recent experience at Crossland Economy Studios in Salem, Oregon. Our company prides itself on excellent guest service, so I was pleased to read that our employee, Holly, was able to promptly give you the attention you deserved.
Given that we regularly receive guest compliments on our service and our accommodations, I was truly disheartened to learn that you were not satisfied with your room. Please accept my most sincere apologies. Although it is true that we offer economy studios, our mission is to provide guests staying any number of nights a clean, comfortable room at an affordable price. Please be assured that, as a part of our continued commitment to deliver a quality product, all rooms are inspected before being made available to guests. Again, I apologize that you were not completely satisfied. If you have any further questions or comments, please feel free to contact the property manager at 503-363-7557.

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Additional Information about Crossland Economy Studios - Salem - North

Address: 3535 Fisher Rd NE, Salem, OR 97305-1419 (Formerly Crossland - Salem)
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 24 Hotels in Salem
Price Range: $63 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Economy Studios - Salem - North 2*
Number of rooms: 129
Official Description (provided by the hotel):
Welcome to Crossland Studios - Salem - North. We are located just 6 miles from the Salem Municipal Airport and 4 miles from the Salem Convention Center. We are also 3 miles from Willamette University and just a mile away from Chemeketa Community College. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Extended Stay America Salem
Crossland Economy Studios - Salem - North Oregon

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