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DoubleTree by Hilton Hotel North Salem
Ranked #4 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersBronze level
Salem, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor”
Reviewed March 19, 2014

The room we had was a family suite. For the amount we paid each night I was very disappointed in the room and the hotel. We stayed at the same location a few years prior to this visit when the hotel was the Phoenix Inn & Suites. They offered a complimentary breakfast. The Double Tree offered a $9.99 breakfast buffet. Thankfully there is a McDonalds right next door. The bathroom had ants, the room service was terrible they didn't make all three beds. The one they did make they had left clothes underneath the sheets and made the bed anyways. We will not be back to this hotel. Very disappointed.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Trina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEstaD, General Manager at DoubleTree by Hilton Hotel North Salem, responded to this review, March 26, 2014
Dear Trina,

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with amenities and guestroom appointment. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
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    66
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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Anchorage, Alaska
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 17, 2014

The first night we stayed in a small, single Queen room. It was comfortable enough. then we moved to a 2 Queen room, which seemed very large. It was right near the elevator, so when we were by the sink, we could hear the elevator. Not too bad, just noticeable. Other places in the room, we could not hear the elevator, so we had no problems sleeping.
The beds were very comfortable. The room had a sofa and table, desk and chair, mini refrigerator, microwave. Clean and comfortable room.
Breakfast, which was included for us, had make-your-own waffles, oatmeal, biscuits and gravy, eggs, sausage and bacon, breads, pastries, yogurt, fruit, OJ, coffee.
Room had Wi-Fi, free for Hilton Honors members.
They did not give us the cookie at check-in :-( I'm sure we could have asked, but the last Double tree we were at give us 2 cookies each, so we didn't need any.
Overall, very comfortable room.

  • Stayed March 2014, traveled with family
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Helpful?
Thank valerieakak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, United States
1 review
Reviewed March 13, 2014

Akward room design, wimpy water pressure, squeaky AC, unstable room temp, train horns, check-in mistakes, discrepancy about inclusion of breakfast, unapologetic employees. Not what I expected from Doubletree.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Manuela Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lacey, Washington
Level Contributor
4 reviews
4 hotel reviews
Reviewed March 12, 2014

Decent hotel for a quick overnight. Has all the basic amenities and a few places to eat right next door. The pool and hot tub were nice and quiet for my sister and I. Hotel felt like it had been updated.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank kyle r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Level Contributor
12 reviews
Reviewed March 11, 2014

The staff at this hotel go out of their way to provide excellent service. This ranges from the front desk staff to the lounge attendant. The hotel is located adjacent to an I-5 exit in central Salem. Very convenient.

Room Tip: All rooms are equal in quality.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho, United States
1 review
Reviewed March 7, 2014

The team at the Double Tree Hotel is excellent. They are very kind and professional. This is exactly what made my expereince pleasant: they had only one response to anything I requested and that was : "Absolutely, yes, we can do that.." they even charged my phone!!!! The sales Manager: Ginger Melton even printed my boarding passes for me....what else can I say?

  • Stayed March 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Astrid C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
133 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed March 3, 2014

I can't quite put into words why this hotel doesn't seem like the complete DoubleTree experience, it just does not "feel" like a real DoubleTree. It might be because it didn't start life as a DoubleTree. This DoubleTree DOES feel like part of the Hilton family, a good thing because it means the staff will be professional and friendly, and the hotel will be very clean everywhere. Our room was mini suite style, with a king bed, a sofa bed, fridge and microwave. The child was stuck on the pull out, but had no complaints. The hotel's location is right on a major I-5 interchange, easy to find even in the dark. There is a McDonald's only 100 feet from the front door of the hotel and there are a few "finer" restaurants within walking distance.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank protravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel North Salem

Property: DoubleTree by Hilton Hotel North Salem
Address: 1590 Weston Court NE, Salem, OR 97301-1846 (Formerly Phoenix Inn Suites North Salem)
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Salem
#4 Business Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel North Salem 3*
Number of rooms: 80
Official Description (provided by the hotel):
At our DoubleTree by Hilton hotel in Salem, Oregon, we are conveniently situated just off of I-5 in the heart of the Willamette Valley. Our Salem hotel is just 60 miles south of Portland and only 15 minutes from Oregon's famous wine country. We also offer close proximity to Salem's major business districts and government offices. On your next stay, warm up to a freshly baked cookie and our welcoming staff. ... more   less 
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Also Known As:
Phoenix Inn Suites North Salem Hotel Salem
Phoenix Hotel North Salem
DoubleTree By Hilton Hotel North Salem Oregon

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