We stayed in this hotel a year and a half ago with no issues. We were visiting Salem again so we thought we would try it again. Sorry we did. Since that time, the hotel went straight down hill. When we first arrived, the beds in our room were slanted head down. Then, we look up and notice the wall paper was coming off. My husband went to the desk. The lady behind the desk was amazing. Very polite. She let us change rooms after patiently taking us to 2 rooms until we found flat beds. Later that evening we noticed the cobwebs all over the room up in the corners. Then, when we woke up, we noticed ants on our bathroom counter. Again, that evening, the same girl from the night before put us in another room. She (Ashley) was the only reason this review got 2 stars. She was so patient and I truly felt she cared. Kudos to her and her good customer service. We were among quite a few others that were upset. We were told by someone there that the hotel has new owners taking over so let's hope they are going to make some changes. If the new owners can make the hotel as wonderful as Ashley ' s customer service, it will be a great place. Until then, stay away.
- Official Description (provided by the hotel):
- All-Suite Hotel Accommodations in Salem, Oregon. The Phoenix Inn Suites hotel in Salem, Oregon offers 87 spacious, comfortable and inviting suite accommodations. Each sleeping room offers amenities with both the corporate guest and the leisure guest in mind. Our staff is here to make your stay seamless. Ready to navigate you around Salem, we are experts at getting you around both Corban University and Willamette University. Headed to a game, or to a local winery? Please ask us for directions to wherever your destination may be. While at the hotel, take time to relax beside our indoor pool and spa. And remember, each morning our hotel features a delicious, Hot Breakfast Buffet. ... more less
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- Also Known As:
- Phoenix Inn Suites South Salem Hotel Salem
- Phoenix Hotel South Salem
- Phoenix Inn Suites Salem Oregon