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“The BEST Hotel Bed I Have Ever Slept On”

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Phoenix Inn Suites South Salem
Ranked #8 of 23 Hotels in Salem
Certificate of Excellence
PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The BEST Hotel Bed I Have Ever Slept On”
Reviewed September 6, 2013

This hotel is clean, quiet, comfortable and staff is always courteous and accommodating.Fresh baked cookies are at the desk throughout the day, so the lobby smells homey and welcoming!

Had a King Size Suite. Perfect for 2 people. THE BEST bed I have EVER slept on in a hotel. The mattress is a fabbbbbbulous pillow top and the linens are plush and extra comfy. I didn't want to get up!! Hallways are quiet...no problems with noise bleed through at all.

Hot breakfast EVERY morning including, eggs, bacon, sausage, waffles, hot and cold cereals, fruits breakfast pastries, coffee, tea. and juices ,

The pool/ hot tub area is well maintained and relaxing. I enjoyed it thoroughly.

Additionally, I spent 4 moths LIVING in this hotel from April 2009 until September 2009, while traveling for business... had the same experience the entire length of my stay.

5 stars and HIGHLY recommended

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Erin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bran H, General Manager at Phoenix Inn Suites South Salem, responded to this review, September 9, 2013
Hello Erin,

Thank you for your kind words! We continue to maintain that our beds are the most comfortable beds in all of Oregon. While we are not the newest hotel in Salem, we continually strive to provide a clean, safe hotel for our guests with a service level that is unmatched. We try and connect with every guest on a person level, something not often found when staying at those larger name brand hotels that only think of you as a Rewards Program member and not a person.

I am also glad to see that your service was still spectacular even after a four year absence. We hope to see you much sooner than that on your next trip out west. Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Russian first
  • Swedish first
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English first
Riverside, California
1 review
Reviewed August 8, 2013

We stayed in the Deluxe Family Suite. At under $200 (including all of the crazy taxes) it was a good value for the largest hotel suite our family has ever stayed in. Our family has five children from 15 down to 3, so it can be a bit difficult to fit us all in. Not only were there two queen beds and a pull-out sofa in the main room, but there was a separate, private room with a King bed for Mom & Dad. There were three LCD Tvs, although it was a bit difficult to find the channels we wanted. The breakfast was a big step-up from the basic continental with many hot food choices. Rooms were a bit dated & weren't super fancy. Location was great.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks, AB
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 6, 2013 via mobile

Rooms were really small. With us and our two teen boys and only 1 king bed we had to get 2 cots as the sofa was not a pull out. The staff were very accommodating with bringing the cots and working at making us happy. We were pretty cramped in that room. My husband really liked the shower, he said it had lots of pressure and water was soft. Was best shower he's had in a hotel...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank babskurtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Washington
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 4, 2013

I will say one positive thing about our stay: my wife had the best night's rest she has had in a long time. The beds were very comfortable. Unfortunately, I wish i could remain positive about everything else. The showers provided poor water pressure, and the nozzles on the showers were old. You had to hold the shower nozzle to make the water spray on you. The breakfast was very disappointing. The room was cramped, there was little selection of food, and we left hungry. The staff was very pleasant, but it looks like this establishment could use a serious make over.

  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank rainier1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon, United States
2 reviews
Reviewed July 29, 2013

Enjoyed our stay at the South Salem Phoenix Inn. Kids loved the pool, the continental breakfast was great. Location was good, the desk staff were very friendly. Arrived a little early, but was able to get in without too much wait.

  • Stayed July 2013, traveled with family
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Helpful?
Thank Rebecca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
Reviewed July 25, 2013

Some friends & I needed a place to stay while on a road trip up the west coast. Luckily, they had a cancellation that freed up a room with 2 king beds. Friendly & helpfull staff, clean, comfortable, & the best free breakfast encountered on our trip yet! - seriously... biscuits & gravy, eggs, salsa, great coffee, sausage, fresh fruit, yogurt, oatmeal, bagels, toast, cereal, Belgian waffles, cereal, juice, etc. ... just awesome.

Room Tip: life is short, enjoy yourself!
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
Thank KrispyRamen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocklin, California
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 22, 2013

Located in the south park of Salem, hence it's name, this is an older property that is showing its age. The rooms are of a good size but by today's standards are oddly laid out with bath sinks in the room proper and the toilet and tub in a small room. The public areas are small and the inside hallways have low ceilings and tend to be noisy.
The parking lot lighting had two lights just barely lit which made for a dark and unsafe lot.
There are newer and nicer properties in Salem that I would search out if I were to visit again.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eureka_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phoenix Inn Suites South Salem

Property: Phoenix Inn Suites South Salem
Address: 4370 Commercial St SE, Salem, OR 97302-3914
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Salem
#8 Business Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon

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