We stayed at the Windmill Inn out of desperation as the Econolodge in town was HORRENDOUS. We arrived later in the evening, and met a friendly front-desk person and she provided us with a pet-friendly room in the back of the hotel. The lobby was a little torn-up as they are in the midst of renovating the front office.
The first thing we noticed after walking in was a cloying deodorizer smell- kind of like intense, cheap, flowery perfume. The rear entrance carpeting was loose, worn, and quite dirty. The room had the same carpet issue- loose, old carpeting that hadn't been replaced, or even restretched, for years. Although there was no obvious dirt on thise carpet, it was clearly worn, and there was a faint hint of pet urine in the room.
We went to use the hot tub, located in the front of the complex. We walked through the courtyard pool area, which had a very strong odor of manure. The spa itself was great- comfortable and spotlessly clear.
The beds and pillows were shot- old, saggy in the middle, and very uncomfortable. When we told the young man in the front office prior to checkout, he said that we should have told them at night, after checking in. Really? We went to bed at 11:30 pm. Move rooms?
No offer to remediate, basically a "Thanks, we'll check it out, now goodbye" attitude. To add insult to injury, they forgot to charge me at the AARP discount rate, so when they corrected it, my bank account was dinged for TWO pending fees, which didn't clear for 3 days.
I tried to contact them through email, but their website uses a "contact form" to which they never replied. Roseburg, OR has limited hotel choices, but the Best Western and the Holiday Inn Express seem to be much better options.
- Official Description (provided by the hotel):
- Welcome to Windmill Inn of Roseburg, situated in the heart of the Land of Umpqua, where we treat you like family. We have roots that run deep in our area, and we have perfected the art of combining affordability with strong service. That's why we have been named #1 on TripAdvisor among hotels in Roseburg. ... more less
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- Also Known As:
- Windmill Inn Of Roseburg Hotel Roseburg
- Windmill Hotel Roseburg
- Roseburg Windmill Hotel