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“hotel review” 5 of 5 bubbles
Review of Best Western Garden Villa Inn

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Best Western Garden Villa Inn
Ranked #2 of 15 Hotels in Roseburg
GreenLeadersBronze level
Albuquerque, New Mexico
Level Contributor
101 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“hotel review”
5 of 5 bubbles Reviewed October 23, 2012

This was a great place to stay, very clean, exceptionally clean, very good breakfast which had a good variety of things to choose from, the only thing was the coffee was very weak and not very not, girl at the desk was very helpful in directing us to a good place to eat, the only thing wa it was a little hard to find...we also try to stay in Best Western motels...bed very comfortable V.Taylor

Room Tip: this is the cleanest place we stayed on our trip...stayed on the second floor..no noise at all.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank freereignministries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, November 6, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. We appreciate your positive feedback about your stay!

Thank you for your sincere comments regarding the cleanliness of your room. We are pleased you enjoyed our breakfast buffet.

We look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

777 reviews from our community

Traveler rating
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    112
    48
    37
See reviews for
253
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123
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Surrey, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

do not take room 232 (323?) next to the "Staff only" maintanence
room. The fan from that room was unbearably loud making it almost impossible to sleep. We needed sleep for our long journey.

Front desk staff good, breakfast good, room clean.
Great lasagna delivery from Round table pizza.

Room Tip: not 232 or 323 - getting mixed up.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, November 6, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. We appreciate your positive feedback about our staff and your stay!

Thank you for your comments regarding the cleanliness of your room. We are also pleased you enjoyed our breakfast buffet.

We realize that when staying at a hotel rest is a very important. I apologize for the noise from the fan in the storage room. Please know as soon as this issue was brought to my attention, I made it a priority to have this issue fixed immediately.

We look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 23, 2012 via mobile

We stayed here on our way to crator lake (was about 1.75 hrs away but there is not many options) hotel staff was great breakfast was also very good lots of options. Only real complaint was that the pool was closed for maintenance

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jpr2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, November 6, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. We appreciate your positive feedback about your stay!

I apologize the pool was closed during your stay. Thank you for your compliments regarding our breakfast buffet, and for your comments about our staff.

We hope you enjoyed your trip to Crater Lake and we look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porter, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 22, 2012

Roseburg location. The last day I was there I accidently spilled coffee on bottom sheet. That evening, I came back to the room and found the bed haphazardly put together and there was the coffee stain. Maybe B.W is advising their employees to not change sheets and/or they may be hiring employees that don't do their job! Shame on them...either way!

  • Stayed October 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Daisy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, Manager at Best Western Garden Villa Inn, responded to this review, November 4, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write a review on TripAdvisor about our Roseburg property. We apologize for the concerns this situation caused you during your stay.

Please be assured that between guests, our housekeepers do change the sheets and pillowcases on the beds in the room. Like many other hotels and hotel chains, the process for cleaning a room for a guest that is registered to stay multiple nights is different. While the housekeepers are not required to replace the sheets and pillowcases every day, it is important that they remake the bed so it looks the way it did when the guest originally arrived. This is a common practice at many hotels as it is eco-friendly, conserving both water and energy. Of course, if a guest were to request that linen is switched daily we would be happy to accommodate this request. If a guest stays longer than 2 nights or if the linen is soiled, the housekeepers are trained to change the sheets and pillowcases. I sincerely apologize that the housekeeper responsible for your room did not see your coffee spill while making your bed and that she failed to change the soiled linen like she should have. This employee has been reprimanded appropriately to ensure this does not happen again.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

I went on a road trip up to California last week and my friends and I decided to stay here for one of the nights. It was awesome! The staff was really friendly, check in and check out was super easy, and it was really clean. The best part of the hotel was definitely the breakfast, not only was it delicious but saved us money from going to a restaurant in the morning! All in all, great experience and I would definitely go back.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Taran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, October 8, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. We appreciate your positive feedback about our staff and your stay!

Thank you for your comments regarding the cleanliness of your room. We are also pleased you enjoyed our breakfast buffet.

We look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseburg, Oregon
1 review
5 of 5 bubbles Reviewed October 5, 2012

I want to thank Sara for always being kind and courteous. The last thing i do at the end of my work day is check into my hotel. I know seeing people at the end of their days might not always be the most pleasant experience for the staff. Sara is always wearing a smile and very easy to interact with.

I also like that she remembers me and always has everything ready for me. She makes this part of my day very easy.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BusinessOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, October 8, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. We appreciate your positive feedback about our staff and your stay!

Sara will be recognized for the hospitality shown to you during your stay with us.

We look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, California
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

We were on our way home from Canby Oregon, stopped in for a room. Sara was very nice and quite helpful. Not knowing the area we asked about restaurants, for it was late and many were closed, Sara provided two good recommendations and directions. The bed was good but not as good as the one in Wilsonville, Oregon. The breakfast was hot and full.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rfiorica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenVillaInn, General Manager at Best Western Garden Villa Inn, responded to this review, October 8, 2012
Dear TripAdvisor Guest,

Thank you for taking the time to write review on TripAdvisor about our Roseburg property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Our team members, especially Sara, will be recognized for their hospitality during your stay.

We look forward to welcoming you back on your future travels!

Sincerely,

Harj Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Garden Villa Inn

Property: Best Western Garden Villa Inn
Address: 760 NW Garden Valley Blvd, Roseburg, OR 97471-1919
Phone Number:
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Roseburg
#5 Business Hotel in Roseburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Garden Villa Inn 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Best Western Garden Villa Inn is located off of exit#125 on the west side of I-5. We offer a FREE Full Hot Breakfast buffet, cookie bar, wifi, business center, pool, spa, and the cleanest rooms in Roseburg GUARANTEED !!! We also accept pets and offer AAA/AARP, Government/Corporate Rates. ... more   less 
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Also Known As:
Best Western Garden Villa Hotel Roseburg
Best Western Roseburg
Roseburg Best Western
Best Western Garden Hotel

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