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“Harassed by the manager about a chemical smell $200 charge” 1 of 5 bubbles
Review of Holiday Inn Express Roseburg

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Holiday Inn Express Roseburg
Ranked #5 of 15 Hotels in Roseburg
Portland, OR
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Harassed by the manager about a chemical smell $200 charge”
1 of 5 bubbles Reviewed April 22, 2007

We stayed at the Roseburg Holiday Inn Express for 2 nights in April '07. The room was boring but adequate. The hotel sits right on the Umpqua River and has a great view. A week later we noticed an extra charge of $200 on the credit card. After 4 attempts we finally got a hold of the manager. Jodi told us that she could not accuse us of any illegal activity but the room had a strong chemical smell that burned the noses of the cleaning staff. She said "we almost called in a Haz Mat team". This is the most absurd statement I have ever heard from a Hotel manager. The room did not have an odor when we left. Does Jodi imagine that while we were attending my brothers wedding reception at her hotel we were cooking up drugs in the room??? If I wasn't so angry I'd be laughing my head off. Reluctantly she agreed to reverse the extra charges. Needless to say I will never stay at the Holiday Inn Express in Roseburg again. And I will be telling my extended family in Roseburg this story for years to come. Robin Heath, Portland Oregon

  • Liked — Location, right on the River
  • Disliked — the $200 bogus cleaning fee
  • Stayed April 2007, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank bob9999Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 reviews from our community

Traveler rating
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    19
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
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English first
Northwest
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 8, 2007

Based on trip advisor comments we recently stayed 2 nights at the Holiday Inn Express in Roseburg. We had a great stay. The hotel sits above the river and every room has a great view from their small balcony. The room is moderate in size, but does contain a small refrigerator and microwave.

The good: Beds are triple sheeted, clean and comfortable. Staff (front desk, housekeeping, breakfast service) is courteous and helpful. Bathrooms are adequately sized with c-shaped curtain rods to make the showers feel bigger. The pool is small, but the area is nicely done with a variety of seating options for those watching. Outdoor hot tub is in a picture perfect setting overlooking the river. Breakfast bar is adequate, though not gourmet it offers a variety and staff keeps it welled stocked. Free wi-fi access is available in every room and a business center with computers is on site.

The bad: No fan in the bathroom, making the room oppressively warm without the door open. Even though we booked a non-smoking room, we were unable to enjoy the balcony or leave or the door open to get fresh air in our room as other guests used their balconies for smoking. No bathroom in pool area and signs say no wet swim suits in lobby area—were to go? The hotel sits off I-5 (you can see it from the freeway) so if your room is on the west end (as ours was) you will find it loud with freeway noise and trucks in the parking lot. Front desk staff is at a loss when it comes to recommending good restaurants in the area – you might want to do your homework before you go, or ask at a couple of locations for dining recommendations.

Having driven past several other hotel options in Roseburg, I would definately stay at the Holiday Inn Express on our next visit. Most of the other options sit even closer to the freeway and don't have the river view.

If you go – book online at their website. They guarantee the lowest rate online. Walk in the door and you’ll pay more.

  • Liked — Great price and fabulous view.
  • Disliked — Inability to enjoy the balcony due to smokers smoking on theirs.
  • Stayed April 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank IKnowTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed February 15, 2007

I was in Roseburg, Oregon for two days on business. The Holiday Inn Express was recommended to me as a comfortable hotel with all the amenities I'd need away from home. The recommendation was spot-on.

In many ways, the Roseburg Holiday Inn Express is like any other - open, light lobby, small pool and exercise room, free breakfast bar in the mornings... the things that really set it apart for me were the open-air hot tub in the back overlooking the river, the free wifi access available in every room, and the fact that all rooms have a river view. I'd definitely stay there again.

One minor quibble - when I booked my room through the Holiday Inn web site, I reserved a smoking room. When I arrived after a three hour drive, however, I was told that they had no smoking rooms available. Not a big deal - it wasn't the desk clerk's fault. Still, verifiy the reservation before you arrive so you're not surprised if you've asked for something out of the ordinary.

  • Liked — Comfort, view, free wireless access, free breakfast
  • Disliked — proximity to other rooms and sound from balcony/ walk-way outside front door.
  • Stayed February 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank T&HPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Oregon Coast
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 24, 2006

I travel thru my Union, the cooperate rate is pretty good at the Holiday Inn. Had a nice relaxing stay. The bed was very comfortable and the view is fantastic. Each room has a balcony to sit and watch the river. Has a large hot tub that is outside with another great view of the river. I very much recommend this Hotel to all...
Breakfast is also very good, nice and hot and well stocked.

  • Liked — quick check in
  • Disliked — nothing, all was great
  • Stayed October 2006, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Genbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed September 18, 2006

We stayed at this hotel in late July, 2006, on our way up to Canada from Southern California. Although it was just a 1-night stay en route, we loved this place! It has a beautiful location right next to a river and hills, which our room (and all the others) had a great view of. Our very quiet room was nicely decorated, and the beds were great--very comfortable. There is a jacuzzi in a gazebo right next to the river, and the hotel also has an indoor pool and the usual tasty and convenient Holiday Inn Express breakfast. We would definitely stay here again!

  • Liked — Everything, but especially its beautiful views.
  • Disliked — Nothing!
  • Stayed July 2006, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank CaliforniaPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue Washington
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 19, 2006

My first stay was in April, 1999. I just returned for a one night stay with my family in August, 2006. Clean, priced right, comfortable and enjoyed the Express breakfast. All rooms have a view of the river, with a balcony. We saw heron, geese and a river otter from our fourth floor balcony. Small indoor pool and outdoor hot tub.

  • Stayed August 2006, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank HSUGrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fountain Hills, AZ
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 22, 2006

This was a very clean and very comfortable place. The new bedding is fabulous, with several choices of pillow firmness. The rooms have a peaceful river view. The staff at the front desk were extremely friendly and efficient. The Continental breakfast area was also very comfortable and clean. I would highly recommend this hotel.

  • Stayed June 2006, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Irish4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roseburg

Property: Holiday Inn Express Roseburg
Address: 375 Harvard Boulevard, Roseburg, OR 97470-3056
Phone Number:
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Roseburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Roseburg 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel Roseburg, Oregon. Our Roseburg hotel is strategically located on the bank of the South Umpqua River. Each of our 100 tastefully decorated guest rooms and suites feature a private balcony or patio offering a spectacular view of the South Umpqua River. The hotel located off I-5 exit 124 offers you easy access to the North Umpqua Highway, downtown Roseburg, wildlife watching, golfing and wine tasting. A few great attractions that are within a short traveling distance are: The Wildlife Safari, Crater Lake National Park, Myrtle Creek Golf Course, and scenic white-water rafting. We are located near the Roseburg VA Medical Center, Mercy Hospital and Roseburg Forest Products. The Holiday Inn Express Hotel features: Express Start Breakfast Bar, Simply Smart Guest Bath amenities, Smart Roast in-room coffee, free high-speed wireless Internet access, and free local and 800 calls. Additional features of the Holiday Inn Express Roseburg Hotel are an indoor swimming pool, outdoor spa, fitness center, business center, guest laundry and valet service, mini-fridge, microwave, hairdryer, iron/board, and coffee maker. Visit Roseburg, OR and Stay Smart and the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Roseburg Hotel Roseburg
Roseburg Holiday Inn Express
Holiday Inn Roseburg

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