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“Super 8, so great!”
Review of Super 8 Roseburg

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Super 8 Roseburg
Ranked #3 of 16 Hotels in Roseburg
Reviewed February 20, 2014

My wife and I stay at Super 8 motels because they are consistent: well trained staff; comfortable clean rooms; and a simple breakfast. We hate surprises (negative) when checking into a motel/hotel after a long business day. Motel 8 delivers....
Just an aside: We could easily afford more expensive establishments, but why waste money on locations that too often do meet the Super 8 standards? Just something to think about....

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Super 8
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8genmgr, General Manager at Super 8 Roseburg, responded to this reviewResponded February 23, 2014

Dear Jim M,

On behalf of our hotel staff, I am writing you let you know how delighted we were to receive your kind words of praise consistent, well trained staff and comfortable clean rooms.

It is truly rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you.

Our principal goal is to provide dependable service to all our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your kind words. We are committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 - 560 of 779 reviews

Reviewed February 13, 2014

They had a problem with their website and didn't want to honor a special. They charged extra for the so called special and we had to talk to different people different times until they were too busy and finally credited
us back for the extra charges. Very unpleasant. The hotel was clean, except for the murky spa and pool. The walls are so thin we could hear the other guests using the toilet!! There was also a fight and people banning on doors very loudly. Such a nightmarish time. We didn't feel safe there, especially traveling with kids. The breakfast was super basic. Forget it if you have any dietary restrictions. All sugary cereal, a couple pastries, waffles, milk. Easy to find right off the freeway. I would stay somewhere else.

  • Stayed: February 2014
    • Value
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Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8genmgr, General Manager at Super 8 Roseburg, responded to this reviewResponded February 16, 2014

Dear M C,

I am concerned about the noise you endured during your stay with us. I am writing to thank you for taking the time to bring this matter to my attention.

The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving you in the future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Adrian M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8genmgr, General Manager at Super 8 Roseburg, responded to this reviewResponded February 16, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Super 8
Thank Charles H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8genmgr, Front Office Manager at Super 8 Roseburg, responded to this reviewResponded January 7, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 27, 2013

Breakfast included? If you like only coffee, cereal, yogurt or toast/bagel. Comfort Inns have hot gravy/biscuits, sausage or bacon, scrambled eggs in addition to Super8 offerings.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Super 8
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8genmgr, Front Office Manager at Super 8 Roseburg, responded to this reviewResponded December 31, 2013

Dear Dennis H,

I am writing to thank you for giving us your feedback about your recent stay with us. The principal goal of our hotel is to provide depandable and quality service to all of our guests. I want you to know that comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.

Sincerely,

MkmGm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

Lower level was being remodeled. We were on the 2nd floor. Room appeared to have been recently remodeled. Breakfast selection was small. No waffles!

  • Stayed: November 2013, traveled as a couple
    • Value
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Review collected in partnership with Travelodge
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8genmgr, Front Office Manager at Super 8 Roseburg, responded to this reviewResponded December 17, 2013

Dear Steve K,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your feedback. It is truly rewarding when a guest takes time out of their busy schedule to let us know how we did.

The principal goal of our hotel is to provide dependable and quality service to all of our guests. It is only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your feedback.

We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

MkmGm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Nice friendly staff.
okay place, room seemed a bit dark...could do with a bit more light, but was clean and not smelling. The roll in bed was a bit too springy but thats expected i guess.
Overall not a bad experience.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Kundan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8genmgr, Front Office Manager at Super 8 Roseburg, responded to this reviewResponded November 26, 2013

Vikram A,

I am writing to thank you for giving us your feedback. We very much appreciate when a guest takes time out of their busy schedue to let us know how we are doing. I am very pleased that you enjoyed your stay and felt our staff was friendly.

I am concerned about the problems you experienced with the rollaway bed and room lighting during your recent visit. I'm writing to thank you for taking the time to bring these matters to our attention. I want you to know that comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

Again, thank you for your feedback.

We very much look forward to serving you in the future!

Sincerely,

MkmGm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Roseburg

Address: 3200 NW Aviation Dr, I-5 Exit #127, Roseburg, OR 97470-1264
Phone Number:
Location: United States > Oregon > Roseburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Roseburg
Price Range: $67 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Roseburg 2*
Number of rooms: 88
Reservation Options:
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Also Known As:
Super 8 Roseburg Hotel Roseburg
Super Eight Roseburg
Roseburg Super Eight
Roseburg Super 8

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