My wife and I arrived Friday night Feb 24 and checked into our beach front room looking forward to a cozy weekend of storm watching. Unfortunately the flu bug that had been running rampant through my wife's office the past two weeks decided this weekend would be her turn. By 4pm Sat afternoon we decided it was time to admit defeat and head home where she would be more comfortable. When I went into the office to check out I explained the situation and after reassuring the desk clerk that there was not a thing wrong with the accommodations (In fact the room was very nice and clean with a great view) she offered a refund for Sat. night even though we were checking out after 5pm. Great customer service and evidence that management cares about their guests. We will be back and try again.
- Official Description (provided by the hotel):
- We have a beautiful oceanfront view, heated pool, gas fireplace, and balcony as well as a a variety of accommodations to meet your needs. ... more less
- Reservation Options:
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- Also Known As:
- Surfside Hotel Rockaway Beach
- Surfside Motel Rockaway Beach