We have stayed at the Heathman numerous times over the years but they have gone from service to screw you and the horse you rode in on.
A few months ago we booked and reserved a suite on a credit card stating NON Smoking. When we arrived we were put in a "Smoking Optional" room on a smoking floor. New buzz word for smoking. After being lied to at first they finally confirme the 6 floor was smoking and tried to move is. No suites were available and so we finally accepted a corner king and they agreed to pay for the first night on them. We were told by many at the hotel the new management was messing up all over the place and the workers were trying to work things out.
So again this last weekend we again booked. I reserved on credit card and told them to make sure the suite was not on the 6th floor and non smoking. When we arrived this time things were worse. They had not suite, they only had a room with two single beds. We arrived at about 5pm so there was no late issue. They said tough luck that the other rooms were booked. So the reservation meant nothing and were sorry. If you went online it still showed these rooms available so they are either stupid or do not care anymore. They said there was again new mangement in the last few days. So this is a hotel that has gone into the gutter. Too BAD. We went to the Monaco and it was excellent in every way. STAY away from the HEATHMAN
- Official Description (provided by the hotel):
- One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more less
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