I reserved 3 rooms for 2 nights with a credit card, confirmation numbers, and even warned them about my late check-in. This was 2 months prior to my trip.
After flying 3000 miles from NYC to Portland, renting a car, and finding the hotel, we get to the desk and he politely informs us that he "has to get the manager."
The manager comes to us, and tells us "We Overbooked the Hotel for tonight, I'm sorry, we have no rooms available."
Incerdulous, I asked her if she was joking, I was with 5 people, and booked 3 rooms, had the printed confirmations, had all the information, etc...
The manager was a complete waste of energy, at first offering 5 grown adults (3 of us over 6' tall) ONE ROOM with ONE king size bed. FOR FIVE PEOPLE!!!!
Mind you, this was 11:30 PM Pacific time, so 2:30 AM NY time, we were exhausted from flying 3000 miles to find that we had no rooms.
After a lot of yelling and screaming, the manager "found" one smoking room (which we did not request) and the other king size room, and 5 people slept in 2 rooms.
THE WORST EXPERIENCE OF MY LIFE. DO NOT STAY AT THIS HOTEL.
- Official Description (provided by the hotel):
- One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Travelocity, Cheap Tickets, Agoda, Jetsetter, HotelsClick, Reservation Counter and Despegar.com so you can book your The Heathman Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.