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“Heathman Our Favorite” 5 of 5 bubbles
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #25 of 138 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
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1,903 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
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English first
A TripAdvisor Member
1 of 5 bubbles Reviewed August 29, 2005

I reserved 3 rooms for 2 nights with a credit card, confirmation numbers, and even warned them about my late check-in. This was 2 months prior to my trip.

After flying 3000 miles from NYC to Portland, renting a car, and finding the hotel, we get to the desk and he politely informs us that he "has to get the manager."

The manager comes to us, and tells us "We Overbooked the Hotel for tonight, I'm sorry, we have no rooms available."

Incerdulous, I asked her if she was joking, I was with 5 people, and booked 3 rooms, had the printed confirmations, had all the information, etc...

The manager was a complete waste of energy, at first offering 5 grown adults (3 of us over 6' tall) ONE ROOM with ONE king size bed. FOR FIVE PEOPLE!!!!

Mind you, this was 11:30 PM Pacific time, so 2:30 AM NY time, we were exhausted from flying 3000 miles to find that we had no rooms.

After a lot of yelling and screaming, the manager "found" one smoking room (which we did not request) and the other king size room, and 5 people slept in 2 rooms.

THE WORST EXPERIENCE OF MY LIFE. DO NOT STAY AT THIS HOTEL.

  • Stayed August 2005
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heathman Hotel

Property: The Heathman Hotel
Address: 1001 SW Broadway, Portland, OR 97205-3004
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 138 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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