You are only strong as your weakest link. We’re newlyweds and we wanted to get away for the holiday and spend some quality time at a higher ranked hotel. We read the reviews from various sites and decided to go with the Heathman. Not to mention they were mentioned in E. L. James' book, Fifty Shades of Grey. I never read the book nor do I care to but regardless, it put the Heathman Hotel on the map for many people like me who never heard of it.
I don’t think I would be writing this, and this is my first time writing about any hotel, if it were not for the fact that they make the claim that service is an art. So for all of you reading this after reading all the wonderful reviews and you want to see what the naysayer are saying, keep reading before as I did and thought the good outweighs the bad.
We spent the extra money to have a bottle of champagne and a box of chocolate waiting for us when we arrived later Monday evening and it was there as promised. We ordered breakfast for the next morning and it arrived at the time range we requested. We left to go explore Portland and when we returned later that afternoon, the bucket of ice for the champagne was there and the breakfast tray was gone but the room was still dirty. Clearly someone came in but perhaps their housekeeping service didn’t get a chance to clean our room. I let the receptionist know that we were leaving again and to please have our room cleaned. When we returned, the room was clean but that bucket of now water was still there. Small oversight but no big deal.
The Heathman’s website announced that they were having a special NYE dinner with an optional wine pairing. So about two weeks prior to our trip, I called the secure reservations for two considering that reservations could not be made through Opentable for this special event. Reservations could only be made by calling so I called the number listed which put me in contact with the restaurant. They had no idea what I was talking about so I was transferred to the hotel concierge. I explained what the website stated and I was informed that I needed to make reservation with the restaurant and then I was transferred back to the restaurant. I spoke with the same person who knew nothing regarding the NYE dinner but she did take my number and said she would call me back when lunch was over. Fine. I’ll fast forward through the lack of follow-up and an overall failure of communication with the restaurant staff on the ground floor, second floor and the concierge to go on to say that the Executive Chef Michael Stanton and his staff did an excellent job with the dinner and wine pairing once we were able to secure reservations.
Many people complained of the tiny rooms. We didn’t experience that issue. We reserved the Symphony Suite and found it to be sufficient for the price. The bathrooms are oddly small for a hotel of this alleged caliber however my main issue regarding the bathroom is the toilet paper. Heathman, spend the extra money to get softer toilet paper. You are supposed to be a luxury hotel afterall.
The door staff. The first people you see when you arrive at the hotel. While they were present at the door, they stood under the heat lamp talking rather than assisting hotel guests. We stayed at the hotel for a week and I can count on one hand the number of times the “art of service” door staff opened the door for either of us leaving or coming. Again, I wouldn’t care as much except for the fact that they claim service is still an art.
We did have a great time in Portland but we certainly did not get the Heathman service is still an art treatment, whatever that is. If you want great food, you will find it here. If you want great service, don’t waste your money. It’s just that the service is what you can get from any regular hotel for half the price.
Service is an art. Very disappointing.
- Official Description (provided by the hotel):
- One of the city’s most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel’s library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA’s coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland’s premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more less
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