Our stay at the Heathman was mostly good. The room was on the smallish side but well appointed and made a great use of the space that they did have. The French Press coffee in the room was a nice touch as well. The reason that this did not get an "excellent' vote was the terrible check in process. We arrived at 2:40pm and our room was not ready. We were told to go walk around Portland for a while and return in an hour. We did...it was cold and windy but we did our best to be good sports and walk around but when we returned an hour later, the room was still not ready so we sat in the lobby for another hour. We were disappointed with this because we had booked our room with American Express thinking that we would have some sort of upgraded service. We did have a dining credit, but the 2 hour wait for the room was really poor especially because we were not asking to check in early. The stated check in time was 3pm, and we arrived at 2:40. Had we been offered some sort of snack or tea at the restaurant for our trouble, it would have made things much better, but we were not offered anything and when we returned from our hour long walk the front desk ladies almost seemed annoyed that we were sitting in the lobby waiting. Where else were we to go? Otherwise, our stay was a good one.
- Official Description (provided by the hotel):
- One of the city’s most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel’s library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA’s coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland’s premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more less
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