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“Wonderful Service”
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #25 of 140 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
San Francisco, California
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wonderful Service”
Reviewed May 8, 2012

I booked through hotwire so i got a pretty good deal. The staff there is really wonderful and helpful. They are the nicest hotel staff that I have encountered in a long time. The room is somewhat renovated, but still keeping the style that it tries to achieve. Everything did feel somewhat cramped, but the fact that the staff is so wonderful and that the location is really central, you cannot ask for more. The room is very clean and quiet. I really really enjoyed the stay.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
Thank Booklust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Administrative Assistant at The Heathman Hotel, responded to this review, May 9, 2012
Dear Booklust,

Thank you for taking the time to record your positive comments regarding your recent visit to the Heathman Hotel. We are very proud of the fact that each and every one of our staff knows the importance of making our guests feel special and I am pleased to see that you experienced the team’s professionalism and friendliness.

As you mentioned, we are a historic property and are driven to keep traditional style alive, whilst also moving forward. The Heathman is where tradition meets innovation. This does leave some of the rooms a bit smaller than modern hotels. All that said we look forward to welcoming you back and would be happy to show you some other room types to make sure we find the one that fits best.

Kind and sincere regards,
Krissy S.
Administrative Assistant
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (402)
Date | Rating
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English first
Seattle, Washington
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 1, 2012

I stayed at The Heathman with my wife this past weekend and felt compelled to write a balanced review of this hotel. While the staff and service was excellent from the doorman to the maids, the rooms left something to be desired. We booked this hotel through Priceline at a rate of $130 for the night (normal rate $250/night) I recommend booking your stay through Priceline, as anywhere from $110-$160/night would be an appropriate price. We stayed in room 310 which had a nice view of the street below, however the room was small and a tad dated. The bed was very comfortable and nourishing after a night of living it up, I have to give some credit for that…but it’s the small things: Cabinet doors didn’t shut all the way, closet doors were difficult to open/close, very expensive minibar. The important things: The bathroom was very small and with two people getting ready to go out was difficult to say the least. The bathroom door opens and is about 6-8 inches from the bathroom sink. Great hotel for a one-night stay that is in a central location.

  • Stayed April 2012, traveled as a couple
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Helpful?
2 Thank Audifanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Administrative Assistant at The Heathman Hotel, responded to this review, May 7, 2012
Thank you for your review following your stay with us. It is always wonderful to hear such great comments about the staff! I am sorry to hear that some of our services feel short of expectations but we are appreciative of your perspective. The Heathman is a unique historic property and we strive to evoke the era that the hotel was created, as we are one of the few remaining properties in Portland from this time. We have put individual thought into every guest room and all the public areas. All that said every space is different and we apologize that your room was not quite big enough. We would look forward to welcoming you back and giving you a tour of some different room types, so that we can find the one that suits best. Thank you for bringing this review to our attention, if you plan to come back to the Heathman please feel free to contact me personally – I would welcome the chance to personally ensure your stay is perfect.

Sincerely,
Krissy S.
Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenmore, Washington
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 28, 2012

We took a weekend trip to Portland with friends for no particular reason, and they suggested the historic Heathman. When I made our reservations, I thought it was a little pricey, but it wasn't for the level of enjoyment we got. This would be a great place to stay to enjoy Portland's cultural offerings or for business. The staff was extremely accommodating, the restaurant was excellent and the rooms were comfortable, though not spacious. I liked a couple of extra touches like the light around the bathroom mirror that served as a nightlight. The hotel also has a very enthusiastic and knowledgeable concierge, who helped us find the best way to get to places of interest,

Friday and Saturday nights, they had jazz in the lounge, so we had no need to go hunting for entertainment. During the day, we visited a great hat store, John Helmer's, on the next corner. (Bring money--the sales people are very helpful and the temptations are many.) We also went to the Saturday Market, Voodoo Donuts and the Chinese Garden. I enjoy Portland because of its good public transportation, and a main hub is just a couple of blocks from the Heathman. Although I've lived in the Northwest most of my life and I've been to Portland many times, it's always been for a purpose, and not as a tourist, so we had a great time with the Heathman as our base.

  • Stayed April 2012, traveled with friends
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Helpful?
1 Thank Yabiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 30, 2012
Dear Yabiman,

Thank you for taking the time to share these reviews. Portland is such a beautiful, cultural and relaxing city and it is such a treat to explore! I’m so pleased to hear that you chose the Heathman and that our service was splendid and our hospitality was spot on.
We take pride in providing top class service and it is always so nice to see that reflected in our guest reviews, I am so pleased you enjoyed the experience of working with them.
Thank you for taking the time to submit a review – we look forward to having you as a guest in the future!

Sincerely,
The Heathman Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
215 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed April 27, 2012

Very comfortable and quiet downtown location - double-paned windows and ear plugs provided for those that are more sensitive. Bathrooms small, but nicely done. Staff was remarkable, very courteous and excellent service. Unlikely there is a better location in downtown Portland.

Room Tip: Every room is comfortable
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  • Stayed April 2012, traveled on business
    • Value
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Helpful?
Thank aspen5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 30, 2012
Dear aspen5,

Thank you very much for your review regarding your recent stay at the Heathman. We are very pleased that you found our rooms comfortable and quiet as this is a service that we endeavor to deliver. As you have mentioned we have a wonderful front desk staff – always eager to assist – and I am glad that you were able to experience their hospitality. I hope that you will return to the Heathman in the future, as we look forward to welcoming you back!

Sincerely,
The Heathman Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vermont
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 23, 2012

I recently traveled to Portland for business and we stayed at the Heathman. The staff was fantastic, the restaurant was lovely, and the rooms we very comfortable. The in-room amenities were very nice, and the turn down service always left a fresh bottle of water by the bed.
There was always a staff person at the desk to answer questions, and they were most helpful with food and shopping recommendations - when we asked to have a reservation made for lunch at a nearby restaurant, the front desk sent over an an appetizer for our party! Just top of the line, can't say enough good things about this hotel.

  • Stayed April 2012, traveled on business
    • Value
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Helpful?
Thank coffeebeanVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Administrative Assistant at The Heathman Hotel, responded to this review, April 25, 2012
Dear coffeebeanVermont,

Thank you for taking the time to record these positive comments in regards to your recent visit to the Heathman. As you have mentioned we have a wonderful front desk staff – always eager to assist! I’m delighted that you enjoyed your time in Portland; it is excellent to read your experience. I hope that you will find another occasion to return to the Heathman – we look forward to welcoming you back.

Kind regards,

Krissy S.
Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma County, CA
Level Contributor
223 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 23, 2012

Have stayed at many of the nicer properties in Portland for business over the years but nothing surpasses the location and service at this hotel - nothing. Will stop trying out the others and stay here from now on. Great restaurant to boot.

  • Stayed March 2012, traveled on business
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Helpful?
Thank Kelleyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 24, 2012
Dear Kelleyanne,

Thank you for your kind reviews, I am so pleased you enjoyed your time with us!
We take pride in providing top class service and it is always so nice to see that reflected in our guest reviews. Thank you for taking the time to submit a review – we look forward to having you as a guest in the future. When you plan to come back to the Heathman please feel free to contact me personally – I would welcome the chance to personally ensure your stay is perfect! Thanks again!

Sincerely,
Krissy S.
Administrative Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 23, 2012

This hotel is right in the centre of Portland so easy for local restaurants and shopping. The staff was very welcoming and the rooms spacious and clean. I will definitely stay again.

Room Tip: I was on the main road but it was very quite so not an issue.
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honeyblueelephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 24, 2012
Dear honeyblueelephant,

I am so happy to hear that you had such a lovely stay with us! We appreciate your kind reviews and point of view. I’m glad that your room was pleasant, as well. We are a city center hotel and experience the sounds of such a location, but strive to keep the rooms as quiet as can be, so pleased you made mention of this.
Thank you for taking the time to submit a review – we look forward to having you as a guest in the future.

Sincerely,

Krissy S.
Administrative Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heathman Hotel

Property: The Heathman Hotel
Address: 1001 SW Broadway, Portland, OR 97205-3004
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 140 Hotels in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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