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“Great home base to see Portland”
Review of The Heathman Hotel

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The Heathman Hotel
Ranked #25 of 143 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Atlanta, Georgia
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great home base to see Portland”
Reviewed December 25, 2011

We spent four nights at the Heathman over the Christmas holiday. We arrived very early from the airport and unfortunately there were no rooms ready. We were fine to wait and were rewarded with an upgrade to the Warhol suite. We loved the pop art decor. The suite had two bathrooms and a comfy couch to relax on during our morning French press coffee time. The staff was very friendly and we had no complaints with anything. The Heathman is obviously a center of Portland holiday festivities. We enjoyed the hustle and bustle of the daily high teas and the busy dinner and happy hours in the lounge. The location is perfect for getting anywhere in the city.






  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JPR2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Portland, Oregon
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 25, 2011

My wife and I spent Christmas Eve at The Heathman and it was an enjoyable stay in a lovely room. When I made the reservation online, I'd requested a "quiet room on the highest floor possible". When we arrived to check in, they were aware of the request (shocker!) and gave us a room at the end of the hall on the top floor. The room itself was beautifully decorated in warm earth tones and was stocked quite full of top-quality amenities. And it was gloriously quiet. We will be back.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eighty8da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Level 5 Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 22, 2011

The Heathman lobby isn't that impressive but the wood-paneled room off of the lobby looks like it belongs in an English manor. Rooms vary and although mine was a decent size (it was a corner room), the layout was a bit weird. There was a complete bathroom and then a separate sink/large vanity near the closet. The shower is very, very hard to figure out how to operate and there isn't a sign explaining how to turn the water on/off (pull the handle out from the wall). Although the hotel prides itself on excellent service, the clerks at the front desk often weren't familiar with hotel policies and procedures.

Stayed September 2011, traveled on business
Helpful?
1 Thank YuppieonaShoeString
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hays, Kansas
Level 4 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 22, 2011

Loved this hotel, it's location, service & amenities! Would stay here over & over (have twice), plus the Cacoa boutique chocolate store is located in hotel, along w/ an amazing restaurant & bar! If you sign up for the Portland walking your, it meets @ the Heathman & is one of the best ways to see the city! I highly recommend it!!

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elodiejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland, oregon
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 16, 2011

The Heathman is one of the classiest places to stay. They do it right. You are greeted at the front door with attentiveness and it never stops. The hotel prides itself on being very attentive and professional. I was so impressed with the coffee and tea service in the room, turn down service, cleanliness and just all the little details. The beds, pillows and comforter were perfect. The rooms are worth the price because it's not just a room. It's an experience. The restaurant is another thing. Not impressed with the restaurant at all but the hotel is fantastic.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2011

We have stayed here a few times and we are always impressed with the level of service. We have a company party here every year for the holidays, and they treat us very well.

Room Tip: Ask for corner room. There is a separate sink area with the closet that allows for more room gettin...
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carousel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 15, 2011

We drove to Portland from Seattle to meet friends from out of town for dinner and booked a room at the Heathman. We have stayed there over the years and have enjoyed it. This visit we found a very different hotel. Our room was very small and drab--the bathroom was the size of an airplane lavatory with a door that opened in--making it even smaller. Perhaps acceptable in NYC but not Portland Oregon.

Our room was not cleaned properly. Our friend who was staying on the same floor found a rotten Kiwi fruit in the teapot and gum under the desk.

When we tried to take showers after driving all day the shower didn't work--the handle was broken and falling off--so it would not turn on the shower. When we called the desk instead of solving the problem they gave us instructions re: using their shower and would not listen to us--very frustrating. Eventually someone came up and explained they have to trouble shoot the showers because they are difficult to use. Then replace them!!! Why do these kids think we care about the explanation. Fix the problem. They said the maintenance man could only come up in the next 15 minutes--then he was off for the evening. OR we could change rooms. We now had 20 minutes until our dinner date with no time to repack and change rooms. The hotel employee seemed very inconvenienced by our plight and impatient. We were looking forward to a nice evening and now it was not so nice. We had to dress and go to dinner as-is without being able to relax and shower. The hotel employees didn't seem very concerned until we checked out. We were told we would receive a discount on the room for our trouble which NEVER happened. Sent a feedback card never heard a word. We will never go back.

Room Tip: Grill the person taking your reservation. Get their name. Ask about the mattress and the bathroom.
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lori v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, December 21, 2011
Dear Lori,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
I would like to apologize on behalf of the hotel and its team for your stay. Our standard procedure in this event would be to attempt to correct the issue when it is convenient for you and if there is not an acceptable resolution we would offer to move you to another room. The interaction with our staff member with regards to your comments about the shower is certainly not typical and I will be sure to raise your experience with our entire service team as a training exercise. I have passed on the concerns about the shower and the cleanliness to the appropriate departments.
I would like to discuss this matter further with you and I am sorry I have not been able to reach you after a few attempts.
Please feel free to contact me at lreagan@heathmanhotel.com or by calling 503-241-4100.

Thank you,

Linda Reagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heathman Hotel

Property: The Heathman Hotel
Address: 1001 SW Broadway, Portland, OR 97205-3004
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 143 Hotels in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 
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