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“Great place for a conference”

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Sheraton Portland Airport Hotel
Ranked #62 of 141 Hotels in Portland
GreenLeadersBronze level
Gaston Oregon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place for a conference”
Reviewed October 18, 2013

Went to a two day conference at this hotel. It has a great layout for conference rooms. The hotel room was very nice and the bed was comfy. I did not hear the airplanes. Parking was easy. The ballroom had a good sound system and the main speaker could be heard well even in the back.

  • Stayed October 2013, traveled on business
    • Value
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Helpful?
Thank 41950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, October 23, 2013
Greetings 41950,

Thank you for joining us. We are glad to hear that you enjoyed the conference and our accommodations. We hope to welcome you back again very soon!

Warm Regards,

Stuart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (158)
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English first
Level Contributor
467 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 481 helpful votes
Reviewed September 18, 2013

Carpet in guest room was stained and old with very worn spots. Door locks are cantankerous (soon to be replaced, they say). Doors close noisily and can easily be heard when doors to other rooms are closed. Requested a room away from the runway side of the hotel for quiet. Didn't work cause the airport has runways on both sides and only quiet hours are midnight to 4 am. Was woke up at 5-ish in the morning with the first jet takeoff.

Room Tip: Ground floor on opposite side of hotel from closest runway but plan on running AC or heater or playi...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
193 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 18, 2013

Myself and my wife have been staying here for years, like the dinner and parking at the airport service.
The hotel has become dated and the rooms are not being kept up. Service is slipping fast checked in on a Friday night to a upgraded room which I paid for,upon walking into the room was overwhelmed with smoke smell. Back down to the desk to get a different room hauling our luggage up and down . Ended up with a smaller room that they tried to make up for by giving me tickets to the guest club. Got in our room ,unpacked and went over to the club just to find out they went out of everything and getting ready to close. Just to add bad news to this asked for a 415am wake up call so we could make our flight. NEVER GOT A CALL. Thank goodness I always back up with my phone. Told the guy at the front desk and his response was REALLY!!
Time to go to another hotel at the Portland airport

Room Tip: Try another hotel at pdx
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank todski85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, October 10, 2013
Greetings todski85,

Please accept my sincere apologies that we fell short of your expectations as our guest. I can assure you that we have, or will be addressing the issues that you mention here. Please do not hesitate to contact us at the property to discuss this further. Again, please accept our very sincere apologies.

Warm Regards,

Stuart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, AR
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 18, 2013

We got stuck at this hotel when the airline cancelled our flight out of PDX. I was concerned when I saw the reviews. The only problem we had was we were on second floor in the back wing, with two big suitcases and the elevator was out. Our room was comfortable (actually bigger sized than most hotel rooms), and quiet. We ate in the hotel restaurant because there isn't much around this hotel except businesses and we had no vehicle. The food was good, and reasonably priced. Our waitress was very friendly and prompt. Then we grabbed a few drinks at the bar. They don't have a lot of staff. The front counter folks weren't very friendly, but the wait staff in the lounge and restaurant were. The shuttle to PDX was on time, and friendly. This place feels like it is maybe 40 years old, looks like it, but hey the price is dirt-cheap. You can't find anything that matches this rate around PDX that has a quick shuttle. Probably why the airlines send you there.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank DiverScientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TriCities, WA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 16, 2013

My husband and I stayed in August for the night, left our car in parking all week, and took the transport to the airport as we were headed for Mexico on a fishing trip. The service was excellent, and the transport was right on time. We had a good nights sleep, room was clean, and nice. I would recommend to anyone who is looking for a place to stay for one night or more. The parking was free all week long.

Room Tip: Very clean, transport punctual, excellent service!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank TriCities_RBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 15, 2013

We stayed at the Sheraton Portland Airport Hotel in mid August. We upgraded to the Club Lounge for the second time (last year too), and were not disappointed. All the servers in the lounge were helpful, but Jose gave everyone special attention. He is well-read and knows a lot about the area, even though he is a relative new-comer. We appreciated his comments and helpful tips.

The room was pretty nice, and reasonably clean. The airport is not too busy so even though the planes seemed to be landing and taking off outside our window, it was quieter than a busy downtown street. We requested and were given ear plugs, which we didn't use. We appreciate the free wi-fi in the room.

We were on a shopping road-trip and didn't use the airport or shuttle. There are several outlet style malls nearby, and we always make a stop at Washington Square Shopping Mall.

The hotel was and is exactly what we wanted.

Room Tip: Upgrade to the club floor. Don't worry about the runways. They don't fly much at night.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 2010hometown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, October 10, 2013
Greetings 2010hometown,

Thank you for sharing your experience with us at Sheraton Portland Airport Hotel! We hope to welcome you back again very soon.

Warm Regards,

Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, Massachusetts
2 reviews
Reviewed September 13, 2013

The location is excellent for flyers, but the shuttle to the terminal does not run every 10 min, as promised. The hotel is run down, too. For $209/night, I did not expect stained carpeting, stained upholstery, and the stale smell in the room.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndoverClarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Portland Airport Hotel

Property: Sheraton Portland Airport Hotel
Address: 8235 NE Airport Way, Portland, OR 97220-1353
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Green Hotel in Portland
#54 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portland Airport Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Sheraton Portland Airport Hotel is conveniently located just a mile from the airport terminal and is accessible by our 24 hour complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Portland
Portland Sheraton

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