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“wonderful service”

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Sheraton Portland Airport Hotel
Ranked #65 of 141 Hotels in Portland
GreenLeadersBronze level
Corvallis, Oregon
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“wonderful service”
Reviewed May 5, 2013

Nice room, great location for an early flight the next day, and really outstanding service by the folks working there. A special mention to Mary Jones for her friendly help in checking us into the property.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corvallismike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
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  • Dutch first
  • English first
  • German first
  • Japanese first
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  • Any
English first
Montoursville, Pennsylvania
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 2, 2013

The room was small but we got a great rate off priceline, and honestly I didn't need much. The bed was TOP OF THE LINE. I seriously felt like I slept on a cloud. I could have slept in that bed and on those pillows forever. However, I got to my room and my key didn't work. I walked back to the front desk and when I explained that my key didn't work I was told it was MY user error. huh? Ok. He reset me key and it worked. That stuck with me. He could have just simply reset the key. That wasn't my first hotel ever, not even that day or week. RUDE. For poor customer service I rate Average. Also, there was nasty dirt and hair behind the sink/faucet in the bathroom.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eiffel82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Level 5 Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 28, 2013

Flew into Portland tired and hungry after a long, long day and were rewarded with a beautiful classy meal. Nice waitress, not O T T and just lovely,started with chowder then onto NY Strip while other half had baby back ribs, succulent and fell off the bone. For a reasonably priced , tasty meal you can't go past this restaurant,
I would recommend to all.

t

  • Stayed April 2013, traveled on business
    • Value
    • Service
Helpful?
Thank DyanneHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDXStu, Manager at Sheraton Portland Airport Hotel, responded to this review, April 30, 2013
Greetings DyanneHamilton,

Thank you for sharing your experience in the Columbia Bar and Grill here at the Sheraton Portland Airport Hotel. We are very pleased to hear you enjoyed your dining experience! Chef's Clam Chowder is a crowd favorite! Come back and visit soon.

Best,

Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 4 Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 28, 2013

We stayed here because we had a 6am flight the next morning. We had a lovely room but the highlight was sitting at the lobby bar with bartender Rocky. He was great and even entertained us with magic tricks. What a great way to start a vacation. We will definitely stay here next trip and will look forward to seeing Rocky again for sure.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pdxgrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damascus
1 review
Reviewed April 25, 2013

Ossiy at the Sheraton Portland Airport is the best. We have an annual seminar arranged around The Sheraton & the excellent service provided by Ossiy and the group around him. Without Ossiy it would not be the same. His service is beyond compare. We always feel special even while I believe he makes all of his "customers" feel the same. Thank you once again Ossiy for your exemplary service!

Additionally, the new person in charge of Banquets at Sheraton Airport, Julia Deuchler, was wonderful. We were VERY unhappy with the new person with whom we had made the original arrangements this year. After meeting this person, for the first time since the early 1990's we shopped other venues for our 100-150 person conference.

Thank you for hiring the new "new" person, Julia Deuchler, who is attentive & helpful. I appreciate her service to us, one the customers of The Sheraton.

Thank You,

Cherri Geisler
The Pool & Spa House
21950 SE Stark
Gresham, OR 97080
phone: 503-665-7761 fax: 503-665-3680
www.thepoolandspahouse.com
cherri@thepoolandspahouse.com

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Cherri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2013

I live in the Portland Oregon area, of which the downtown area is known for it's bar scene and outstanding brews, yet I still choose to hit up the Sheraton Hotel Lobby for a girl's night out for drinks. The reason, overwelmingly why, is because of a bartender there named Rocky.

He serioulsy makes the night, and makes us patrons keep coming back. Not only is he friendly but he is super funny, makes you feel like you are really having a night out, and helps you forget that you are just sitting in a hotel lobby. He makes wonderful drinks and concoctions based on your tastes and provides a little entertainlent as well, with good laughs and magic tricks among all things.

It really is worth it to go here, even if just to feel at home in an otherwise uninviting atmoshopere (hotel lobby), where in the Portland area, there are so many other bars to choose from, but going here for this experience is really worth it.

Thanks Rocky!

- Happy Customer

  • Stayed March 2013, traveled with friends
    • Value
    • Service
Helpful?
1 Thank Miranda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukie, Oregon
2 reviews
Reviewed April 24, 2013

We held a three event at the Sheraton, Portland Airport, on our peak day we had 160 attendees. The staff was wonderful, very helpful and courteous, we worked closely with three in particular; Ozzie Strickland, Faye Washington and Rose Mashia-Jones. Absolutely wonderful people, they sure helped to make our event a success! This is our second year at this facility for this particular business event. We are looking forward to future events at this location.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Portland Airport Hotel

Property: Sheraton Portland Airport Hotel
Address: 8235 NE Airport Way, Portland, OR 97220-1353
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Green Hotel in Portland
#54 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portland Airport Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Sheraton Portland Airport Hotel is conveniently located just a mile from the airport terminal and is accessible by our 24 hour complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Portland
Portland Sheraton

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